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Frequently Asked Questions
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Advocacy
Do you have concerns about our services?
ACS is here to help and listen. You can make ACS better.
The Sabra Jackson Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public. All contact with the Sabra Jackson Office of Advocacy is confidential unless there are safety issues, especially those safety issues concerning a child.
Contact the Sabra Jackson Office of Advocacy
If you need assistance, please contact the Sabra Jackson Office of Advocacy.
Helpline –
212-676-9421
Incarcerated parents may call collect –
212-619-1309
TTY users, please dial
711
and ask the relay operator to dial
212-676-9421
Send a message to the Office
Main Office:
110 William Street, New York, NY 10038, 1st Floor
Monday to Friday, 9:00 am to 4:00 pm.
Appointments are strongly encouraged
. To schedule an appointment, call the helpline:
212-676-9421
Please note:
If you suspect a child is being abused or neglected, please do NOT forward your concern to the Sabra Jackson Office of Advocacy. This phone number and email address are not monitored 24/7.
If you suspect abuse or neglect, please contact the New York Statewide Central Register of Abuse or Maltreatment (SCR) at
800-342-3720
. If you believe a child is in immediate danger, please call
911
Our Team of Advocates Can Help By
Giving you information about your rights and responsibilities
Assisting with a concern or communication issue between you and ACS, or another agency under contract with ACS, and
Sharing your concerns with ACS leadership and other agencies to improve services
Common Issues Handled by the Sabra Jackson Office of Advocacy Include
Explaining child welfare and juvenile justice policies and procedures to parents, families, and youth
Helping parents with children in foster care obtain services they need in order to be reunited
Providing youth with information about their rights and responsibilities, and information about resources available to them
Supporting visits between families and children in foster care
Helping extended families (for example: an aunt, uncle, cousin, or grandparent) continue relationships with children in ACS' care
Understand that the Sabra Jackson Office of Advocacy Cannot
Challenge or attempt to influence a Judge's decision in your case
Conduct our own investigation of an active Child Protective case
If the Sabra Jackson Office of Advocacy cannot help you directly, we will direct you to people who can help.
Resources
Sabra Jackson Office of Advocacy Brochure
Parent Handbook: A Guide for Parents with Children in Foster Care
Parent's Guide to Child Protective Services
Immigrant Services