Contact us :: Natural Hazards Commission Toka Tū Ake
Source: https://www.eqc.govt.nz/contact-us
Archived: 2026-04-23 17:34
Contact us :: Natural Hazards Commission Toka Tū Ake
Storm and flood damage
If your property has been affected by recent flooding, storm or landslip damage, contact your private insurer. They'll help you with your natural hazards claim and what you need to do next.
For more information, go to
Cover for storm, flood and landslide damage
.
Contact us
If you need help or have a question, get in touch with our team. Please use the form on this page for general enquiries and one of our team will respond as soon as possible. Or, for more specific enquiries, use the following contact details.
Make a new claim or manage an existing claim
Contact your insurer
We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. In most cases, you should contact your insurer to
make a new claim
, or
manage an existing claim.
When to contact NHC Toka Tū Ake about a claim
Natural Hazards Commission Toka Tū Ake manage a small number of claims directly. Please contact us to make a new claim or for an update on an existing claim if:
you want to discuss a claim for damage that occurred before 30 June 2021
your insurer does not
partner with us
you are a
Direct NHCover
customer
Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Email:
info@naturalhazards.govt.nz
Mail: PO Box 311, Wellington, 6140
Request information from us
You can make official requests for information from us using our
online form
, and we will share that information with you unless there is a good reason not to. You can request claim information relating to property, or make a request for information such as personal information, or our internal policies.
Read more about requesting information
, including the cost of making a request and the types of information we can provide.
Make a request for information using our
online form.
Other ways to contact us
Contact us
Storm and flood damage
If your property has been affected by recent flooding, storm or landslip damage, contact your private insurer. They'll help you with your natural hazards claim and what you need to do next.
For more information, go to
Cover for storm, flood and landslide damage
.
Contact us
If you need help or have a question, get in touch with our team. Please use the form on this page for general enquiries and one of our team will respond as soon as possible. Or, for more specific enquiries, use the following contact details.
Make a new claim or manage an existing claim
Contact your insurer
We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. In most cases, you should contact your insurer to
make a new claim
, or
manage an existing claim.
When to contact NHC Toka Tū Ake about a claim
Natural Hazards Commission Toka Tū Ake manage a small number of claims directly. Please contact us to make a new claim or for an update on an existing claim if:
you want to discuss a claim for damage that occurred before 30 June 2021
your insurer does not
partner with us
you are a
Direct NHCover
customer
Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Email:
info@naturalhazards.govt.nz
Mail: PO Box 311, Wellington, 6140
Request information from us
You can make official requests for information from us using our
online form
, and we will share that information with you unless there is a good reason not to. You can request claim information relating to property, or make a request for information such as personal information, or our internal policies.
Read more about requesting information
, including the cost of making a request and the types of information we can provide.
Make a request for information using our
online form.
Other ways to contact us
Contact us