Complaints and disputes :: Natural Hazards Commission Toka Tū Ake
Source: https://www.eqc.govt.nz/insurance-and-claims/complaints-and-disputes
Archived: 2026-04-23 17:35
Complaints and disputes :: Natural Hazards Commission Toka Tū Ake
Storm and flood damage
If your property has been affected by recent flooding, storm or landslip damage, contact your private insurer. They'll help you with your natural hazards claim and what you need to do next.
For more information, go to
Cover for storm, flood and landslide damage
.
Complaints and disputes
If you're unhappy with a decision about your claim or the service you've received, learn about your rights, how to make a complaint, and your options for resolving disputes.
Make a complaint
Make a complaint if you have concerns about the service you received, or about a decision that’s been made about your claim.
Dispute a claim decision
Dispute resolution services can help resolve disagreements about your claim.
Understand your rights
The standard of service you can expect when you make a claim is set out in the Code of Insured Persons’ Rights.
Storm and flood damage
If your property has been affected by recent flooding, storm or landslip damage, contact your private insurer. They'll help you with your natural hazards claim and what you need to do next.
For more information, go to
Cover for storm, flood and landslide damage
.
Complaints and disputes
If you're unhappy with a decision about your claim or the service you've received, learn about your rights, how to make a complaint, and your options for resolving disputes.
Make a complaint
Make a complaint if you have concerns about the service you received, or about a decision that’s been made about your claim.
Dispute a claim decision
Dispute resolution services can help resolve disagreements about your claim.
Understand your rights
The standard of service you can expect when you make a claim is set out in the Code of Insured Persons’ Rights.