PROMISE | Department of Human Services | Commonwealth of Pennsylvania
Source: https://www.pa.gov/agencies/dhs/resources/for-providers/promise
Archived: 2026-04-23 17:36
PROMISE | Department of Human Services | Commonwealth of Pennsylvania
PROMISe
The Department of Human Services (DHS) offers state of the art technology through PROMISe™ — its claims processing, provider enrollment, and user management information system.
Log on to PROMISe
Please use the links below to find the information you need. If you cannot find the information you need, or have further questions please
contact us.
Log on to PROMISe™
Download/Order Medical Assistance Forms
PROMISe™ Provider Enrollment Information
PROMISe™ CHIP Enrollment
PROMISe™ Certification
PROMISe™ Provider Handbooks & Billing Guides
Eligibility Verification Information (EVI)
Place of Service Crosswalk
Electronic Funds Transfer (EFT)
Remittance Advice Alerts/PROMISe Banner Pages
Electronic Remittance Advice
PA PROMISe™ Claim Region Codes
Gainwell EDI as a Service (EDIaaS)
Information and FAQs for the Business Electronic Services (BES) to Gainwell EDI as a Service (EDIaaS) transition
Error Status Codes (ESC)
Click on one of the PDF documents below to get more detailed information about Error Status Codes (ESC) and what they mean. Error Status Codes appear on Remittance Advices and are returned on interactive claims to indicate the disposition of claim(s) submitted to PROMISe™ for processing.
Eligibility Verification System (EVS) Error Codes
Error Status Codes with Detailed Descriptions
NCPDP Reject Error Codes
Experiencing a Problem with PROMISe?
If you are having problems with the PROMISe portal, please use one of the following options:
Check the PROMISe Website
Check to make sure there are no messages regarding outages or technical difficulties from DHS.
Go to the PROMISe Website
Send OMAP an Email
Send an email to the Office of Medical Assistance Programs (OMAP) Bureau of Fee-for-Service Programs
Email OMAP
Call for Provider Assistance
Representative are available by phone Monday-Friday starting at 8 a.m. at 1-800-248-2152 (Provider Assistance Center) or 1-800-537-8862 (Provider Enrollment)
Call DHS
If you do not have access to e-mail, please write to us.
Once DHS receives your written inquiry, we can check our files or work with experts on your specific situation and get back to you. If necessary, a staff member will call you back, so please include your phone number. Please mail all inquiries to:
Bureau of Fee-for-Service Programs
Office of Medical Assistance Programs
P.O. Box 2675
Harrisburg, PA 17105-2675
PROMISe
The Department of Human Services (DHS) offers state of the art technology through PROMISe™ — its claims processing, provider enrollment, and user management information system.
Log on to PROMISe
Please use the links below to find the information you need. If you cannot find the information you need, or have further questions please
contact us.
Log on to PROMISe™
Download/Order Medical Assistance Forms
PROMISe™ Provider Enrollment Information
PROMISe™ CHIP Enrollment
PROMISe™ Certification
PROMISe™ Provider Handbooks & Billing Guides
Eligibility Verification Information (EVI)
Place of Service Crosswalk
Electronic Funds Transfer (EFT)
Remittance Advice Alerts/PROMISe Banner Pages
Electronic Remittance Advice
PA PROMISe™ Claim Region Codes
Gainwell EDI as a Service (EDIaaS)
Information and FAQs for the Business Electronic Services (BES) to Gainwell EDI as a Service (EDIaaS) transition
Error Status Codes (ESC)
Click on one of the PDF documents below to get more detailed information about Error Status Codes (ESC) and what they mean. Error Status Codes appear on Remittance Advices and are returned on interactive claims to indicate the disposition of claim(s) submitted to PROMISe™ for processing.
Eligibility Verification System (EVS) Error Codes
Error Status Codes with Detailed Descriptions
NCPDP Reject Error Codes
Experiencing a Problem with PROMISe?
If you are having problems with the PROMISe portal, please use one of the following options:
Check the PROMISe Website
Check to make sure there are no messages regarding outages or technical difficulties from DHS.
Go to the PROMISe Website
Send OMAP an Email
Send an email to the Office of Medical Assistance Programs (OMAP) Bureau of Fee-for-Service Programs
Email OMAP
Call for Provider Assistance
Representative are available by phone Monday-Friday starting at 8 a.m. at 1-800-248-2152 (Provider Assistance Center) or 1-800-537-8862 (Provider Enrollment)
Call DHS
If you do not have access to e-mail, please write to us.
Once DHS receives your written inquiry, we can check our files or work with experts on your specific situation and get back to you. If necessary, a staff member will call you back, so please include your phone number. Please mail all inquiries to:
Bureau of Fee-for-Service Programs
Office of Medical Assistance Programs
P.O. Box 2675
Harrisburg, PA 17105-2675