Provider Trainings | Department of Human Services | Commonwealth of Pennsylvania
Provider Training
The Department of Human Services (DHS) offers a wide variety of training for many different types of providers. Below are trainings which are currently available.
OMHSAS Provider Training
These regional trainings help to offer civilian providers a better understanding of the experiences of service members, veterans, and their families, as well as provide an online registry that will help provide the necessary care they need for issues associated with military services.
SBHP Pennsylvania Event Registration PowerPoint
SBHP Informational Flyer
SBHP Frequently Asked Questions
OMAP Provider Training
Community Health Workers Engagement with MCOs Training:
Watch 3/31/2026 Video
Download 3/31/2026 Presentation
Doula MCO Contracting and Credentialing Training
Pharmacist MCO Contracting and Credentialing Training
For the general public:
Nursing Facility Training
(Approx. 40 minutes)
For nursing facilities only:
Visit the following
website
for instructions on how to complete the training.
Nursing Facility Eligibility and Enrollment Process:
Webinar
Presentation
OLTL Provider Training
All service coordinators and direct service providers are mandated protective services reporters under state law. If you suspect abuse, neglect, exploitation or abandonment, you are required to report it. The following trainings are required for all staff of the Office of Long-Term Living (OLTL) service coordination entities and direct service providers, regardless of whether or not they have direct contact with participants.
Community Health Choices (CHC) Training
CHC Overview Module
CHC Service Coordination Module
CHC Nursing Facilities Module
CHC for Direct Service Providers Module
Service Coordination Online Training
Module 1: Roles, Responsibilities and Models of Service
Module 2: Developing Service Plans (non-CHC)
Module 3: Service Plan Monitoring
Nursing Home transition Online Training
Module 1: NHT Program Overview
Module 2: Funding Structure & Billing
Module 3: Housing
Module 4: Completing NHT Outreach Forms
Adult Protective Services
PowerPoint on APS Mandatory Reporting
Adult Protective Services provides adults with disabilities between the ages 18 of 60 with protection from abuse, neglect, and exploitation.
Older Adult Protective Services
PowerPoint on OAPSA mandatory reporting.
Older Adults Protective Services (OAPSA) provides adults over the age of 60 with protection from abuse, neglect, exploitation, and abandonment.
The Office of Long-Term Living has a commitment to make sure all participants are safe and receiving their services safely. These trainings are for service coordinators and direct service providers and cover topics including: What is a critical incident?; Reporting responsibilities of SCs; When critical incident situations should involve protective services; and How critical incidents must be reported.
Critical Incident Investigation and Documentation Training (Service Coordinators)
— November 2023
Critical Incident Investigation and Documentation Training — November 2023
Critical Incident Reporting Training Session — March 2023
Critical Incident Reporting Training Session Questions and Answers — March 2023
Critical Incident Reporting Training Session Recorded Webinar — March 2023
Critical Incident Management FAQ's
OLTL Critical Incidents, Including Adult Protective Services/Older Adult Protective Services Webinar PowerPoint March 2016
Critical Incident Management and Protective Services Training
Module 1: Policies & Recognizing Abuse (Risk Management)
Module 2: Roles & Reporting
Participant-directed services (PDS) are when a participant hires and manages staff that performs personal assistance services. This training covers service coordination roles in participant-directed services, as well as how to complete the tools and assess participants' service needs.
Participant Directed Services and SC Responsibility PowerPoint
Risk is the potential for unwanted, adverse consequences to human life, health, property or the environment. The purpose of these trainings is to give greater detail on how risk is defined, instruct on ways to promote choice and ensure health and welfare. These trainings also instruct on how to identify risk mitigation strategies; and document risk mitigation discussions.
Risk Mitigation Webinar Link
Risk Mitigation PowerPoint
Pennsylvania's Attendant Care Program began as a state-funded program in 1987 as a result of the Attendant Care Services Act also knows as ACT 150. These trainings are to provide more detail on what ACT 150 is and give further information on what individuals are eligible for the program.
Act 150 Training Webinar PowerPoint (11/10/2016)
Act 150 Training Webinar Recording (11/10/2016)
Act 150 Fee Determination and Collection Procedures Webinar PowerPoint (6/2/2017)
Act 150 Fee Determination and Collection Procedures Webinar Recording (6/2/2017)
Act 150 Fee Determination and Collection Procedures Webinar FAQ (6/2/2017)
On January 16, 2014, the Centers for Medicare & Medicaid Services (CMS) published a final rule that established, among other things, acceptable qualities and characteristics of settings for Medicaid HCBS provided under 1915(c) waivers. These trainings will provide further details on the final rule and detail allowable/unallowable settings in which to provide HCBS.
HCBS Settings Requirements Webinar Recording
HCBS Settings Requirements Webinar PowerPoint
HCBS Settings Requirements Webinar FAQ
(OLTL collaborations with other agencies)
Center for Assistive and Rehabilitative Technology Presentation
MAWD Service Coordinator Entities Webinar Recording (3/21/2017)
Transportation Webinar Slide Deck - Dep. Sec. Toby Fauvre (6/15/2017)
Transportation Webinar Recording - Dep. Sec. Toby Fauvre (6/15/2017)
Transportation Webinar Slide Deck (6/29/2017)
Transportation Webinar Recording (6/29/2017)
Supporting Pennsylvanians Through Housing Webinar Recording (10/23/2017)
PA ABLE Presentation (Slide Deck)
​Additional Training Resources
Employment Training & Resources
Field Office Rate Setting
Medication Administration Training Program
Orientation Training for Child Care Providers
Out-of-Home Placement Services Training Videos
PROMISe Provider Education and Training
Search for Personal Care Home (PCH) Training
Prior Authorization Portal