Service Desk Support – Office of Information Technology – The University of Texas at Arlington

Service Desk Support – Office of Information Technology – The University of Texas at Arlington
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Office of Information Technology
Service Desk Support
Get Help
The Service Desk is here to help our students, faculty and staff with technical issues and IT requests. We encourage you to try our
Service Portal
tile to find common answers and and submit tickets. Exploring the other tiles will expand your support and request options.
If you would like to email service desk you may do so by using this address -
servicedesk@uta.edu
, response times to emails may be slower than using the ticket system.
Online Service Portal
Use our ServiceNow Support Portal to search the knowledge base, check on the status of existing tickets, order new services, or report a problem.
ServiceNow Support Portal
OIT Support Hours
Monday - Friday
8 am - 5 pm
Live Chat with the Service Desk
You can live chat with us for help by using our chat portal.
Chat Portal
Our Chat Support Hours
Monday - Thursday
8 am - 8 pm
Friday
8 am - 7 pm
Saturday
10 am - 5 pm
Sunday
10 am - 5 pm
Support Over Phone Calls
You can call us directly at
817-272-2208
for help.
Call the Service Desk
Our Phone Support Hours
Monday - Thursday
7 am - 9 pm
Friday
7 am - 8 pm
Saturday
9 am - 6 pm
Sunday
9 am - 6 pm
In-Person Support
Student Support - Central Library 2nd Floor
Sunday - Saturday
9:00 am - 6:00 pm
Central Library Location
View Interactive Map (Library)
Faculty/Staff Front Desk Support - Trinity Hall
Monday - Friday
7:30 am - 5:30 pm
Trinity Hall Location
View Interactive Map (Trinity Hall)
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Online Service Portal
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Live Chat with the Service Desk
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701 S. Nedderman Drive • Arlington, TX 76019
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817-272-2011
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