Accessibility policy | City of Philadelphia
Source: https://www.phila.gov/accessibility-policy
Archived: 2026-04-23 17:38
Accessibility policy | City of Philadelphia
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Accessibility policy
The City of Philadelphia is committed to equitable access for people with disabilities. To this end, we’re constantly working to improve the accessibility of our primary website, phila.gov.
The phila.gov website includes information about City services, departments, programs, and processes. It’s also the central location for news from the City, including blog posts, press releases, events, and announcements.
phila.gov is maintained by the Digital Services and Software Engineering teams within the
Office of Innovation and Technology
. Other digital products, including those at phila.gov subdomains, may be subject to different accessibility policies.
For more information about accessibility at the City, download the Office for People with Disabilities’
Americans with Disabilities Act (ADA) policies
.
Measures to support web accessibility
We take the following measures to ensure digital accessibility. We:
Include accessibility throughout our internal policies.
Provide continual web accessibility training for our staff.
Test phila.gov code for compliance with web accessibility guidelines.
Train department contributors on web accessibility basics.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
phila.gov is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We’re working on a plan to bring phila.gov into full compliance with WCAG 2.1 Level AA.
Feedback
We welcome your feedback on the accessibility of phila.gov. If you encounter accessibility barriers on phila.gov, please contact the
Office for People with Disabilities (OPD)
:
Online
You can submit a formal
request for a reasonable modification
online.
By phone
(215) 686-2798
By email
ADA.Request@phila.gov
In person
City Hall
1400 John F. Kennedy Blvd., Room 114
Philadelphia, PA 19107
Limitations and alternatives
Despite our best efforts to ensure accessibility of phila.gov, there may be some limitations. As an example, some document and other file uploads may not contain titles, headings, alt text, logical reading orders, or other accessibility features.
To identify accessibility issues, we are completing a sitewide audit of all files and pages. Each department will be responsible for reviewing files and either removing them or bringing them into compliance with WCAG 2.1 Level AA standards.
Assessment approach
The City of Philadelphia assessed the accessibility of phila.gov through self-evaluation.
Formal complaints
You can
submit an ADA grievance
to make a formal complaint about accessibility of City services, including this website.
Formal approval of this accessibility statement
This accessibility statement is approved by:
The City of Philadelphia
The Office of Innovation and Technology
The Law Department
The Office for People with Disabilities
Date
This statement was first posted in March 2025, with help from the W3C Accessibility Statement Generator Tool.
Top
Birth, marriage & life events
Business & self-employment
Cars, parking & transportation
Crime, law & justice
Culture & recreation
Diversity, inclusion, accessibility & immigration
Education & learning
Ethics & transparency
Mental & physical health
Payments, assistance & taxes
Permits, violations & licenses
Property, lots & housing
Safety & emergency preparedness
Streets, sidewalks & alleys
Trash, recycling & city upkeep
Trees, parks & the environment
Water, gas & utilities
Working & jobs
Zoning, planning & development
Service directory
Skip to main content
Translate
It looks like your device language is set to
. Would you like to translate this page?
Home
Accessibility policy
The City of Philadelphia is committed to equitable access for people with disabilities. To this end, we’re constantly working to improve the accessibility of our primary website, phila.gov.
The phila.gov website includes information about City services, departments, programs, and processes. It’s also the central location for news from the City, including blog posts, press releases, events, and announcements.
phila.gov is maintained by the Digital Services and Software Engineering teams within the
Office of Innovation and Technology
. Other digital products, including those at phila.gov subdomains, may be subject to different accessibility policies.
For more information about accessibility at the City, download the Office for People with Disabilities’
Americans with Disabilities Act (ADA) policies
.
Measures to support web accessibility
We take the following measures to ensure digital accessibility. We:
Include accessibility throughout our internal policies.
Provide continual web accessibility training for our staff.
Test phila.gov code for compliance with web accessibility guidelines.
Train department contributors on web accessibility basics.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
phila.gov is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We’re working on a plan to bring phila.gov into full compliance with WCAG 2.1 Level AA.
Feedback
We welcome your feedback on the accessibility of phila.gov. If you encounter accessibility barriers on phila.gov, please contact the
Office for People with Disabilities (OPD)
:
Online
You can submit a formal
request for a reasonable modification
online.
By phone
(215) 686-2798
By email
ADA.Request@phila.gov
In person
City Hall
1400 John F. Kennedy Blvd., Room 114
Philadelphia, PA 19107
Limitations and alternatives
Despite our best efforts to ensure accessibility of phila.gov, there may be some limitations. As an example, some document and other file uploads may not contain titles, headings, alt text, logical reading orders, or other accessibility features.
To identify accessibility issues, we are completing a sitewide audit of all files and pages. Each department will be responsible for reviewing files and either removing them or bringing them into compliance with WCAG 2.1 Level AA standards.
Assessment approach
The City of Philadelphia assessed the accessibility of phila.gov through self-evaluation.
Formal complaints
You can
submit an ADA grievance
to make a formal complaint about accessibility of City services, including this website.
Formal approval of this accessibility statement
This accessibility statement is approved by:
The City of Philadelphia
The Office of Innovation and Technology
The Law Department
The Office for People with Disabilities
Date
This statement was first posted in March 2025, with help from the W3C Accessibility Statement Generator Tool.
Top
Birth, marriage & life events
Business & self-employment
Cars, parking & transportation
Crime, law & justice
Culture & recreation
Diversity, inclusion, accessibility & immigration
Education & learning
Ethics & transparency
Mental & physical health
Payments, assistance & taxes
Permits, violations & licenses
Property, lots & housing
Safety & emergency preparedness
Streets, sidewalks & alleys
Trash, recycling & city upkeep
Trees, parks & the environment
Water, gas & utilities
Working & jobs
Zoning, planning & development
Service directory