Independent Enrollment Broker | Department of Human Services | Commonwealth of Pennsylvania

Independent Enrollment Broker | Department of Human Services | Commonwealth of Pennsylvania
Independent Enrollment Broker (IEB)
The Pennsylvania Independent Enrollment Broker (PA IEB) is a contracted statewide entity facilitating the enrollment process for Pennsylvania residents seeking Home and Community Based Services (HCBS) as well as other long term services and supports administer by the Office of Long-Term Living (OLTL). The PA IEB also provides Beneficiary Support Services (BSS) services to individuals that apply for Long-term Services and Supports (LTSS) under an OLTL Program and to Participants enrolled in the OLTL Programs.
Visit the PA IEB Website
The PA IEB will work in close collaboration with  applicants, authorized representatives and key stakeholders to respond to needs, address issues, and ensure participants receive prompt high-quality service.
The PA IEB provides BSS to Potential LTSS Applicants, LTSS Applicants, and LTSS Participants.  The PA IEB utilizes a consumer-focused supports to individuals as they navigate the OLTL LTSS options.
Contact
To begin the eligibility/enrollment process, please contact the PA Independent Enrollment Broker:
PA Independent Enrollment Broker
1300 Linglestown Road, Suite 200
Harrisburg, PA 17110
Toll-free helpline:
1-877-550-4227
Toll-free TTY line:
1-877-824-9346
Fax: 717-540-6201
Note: Above address is for the central office in Harrisburg
IEB Resources
Process for Waiver Application
Link to PA 4 Form
Link to PA IEB Referral Form
Link to PA IEB LCD Alert Form
Webinar:
IEB/AAA Roles and Responsibilities in the Aging Waiver Enrollment Process
Additional Documents
Mosley v Alexander Settlement Agreement
Exhibit A
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Exhibit B
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Exhibit C
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Exhibit D