Legal Aid Agency - GOV.UK

Legal Aid Agency - GOV.UK
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Legal Aid Agency
Legal Aid
Agency
Main content page
Civil and crime news
Current tenders
LAA Online Portal
Check if you can get legal aid
Featured
21 April 2026
—
News story
Legal Aid Provider Survey 2026
Our Provider Survey launches on 27 April 2026.
8 April 2026
—
News story
Civil Eligibility Keycard 2026
A new eligibility key card for 2026 is now available.
14 April 2026
—
Press release
Councils backed with millions to take on rogue landlords
Local authorities across England are receiving an extra £41 million to cover costs for new enforcement powers through the landmark Renters’ Rights Act.
1 April 2026
—
News story
Extension notices to be issued for peer reviewer contracts
Peer Reviewer contract holders will receive contract extension from 1 April 2025.
30 March 2026
—
News story
Tender Opens for Peer Review Independent Expert Panel
Information for individuals interested in applying to deliver Peer Review Independent Expert Panel Services from June 2026.
25 March 2026
—
News story
Increasing family legal aid providers in Trafford
We are seeking more capacity to ensure clients in Trafford can continue to access prompt family legal aid services.
Latest from the Legal Aid Agency
Immigration providers south west support directory
22 April 2026
Guidance
Civil processing dates
22 April 2026
Guidance
Legal Aid Provider Survey 2026
21 April 2026
News story
See all latest documents
Subscriptions
Get emails
What we do
We administer the legal aid scheme in England and Wales, in accordance with the Legal Aid, Sentencing and Punishment of Offenders Act 2012.
LAA
is an executive agency, sponsored by the
Ministry of Justice
.
Read more about what we do
Follow us
The following links open in a new tab
Follow on
@LegalAidAgency
(opens in new tab)
Follow on
Legal aid blog
(opens in new tab)
Documents
Services
Legal aid
Find legal advice and information
See all services
Guidance and regulation
Legal aid for possession proceedings
30 August 2023
Guidance
Duty solicitors: rotas, information and guidance
8 April 2026
Guidance
See all guidance and regulation
News and communications
Legal Aid Provider Survey 2026
21 April 2026
News story
Civil Eligibility Keycard 2026
8 April 2026
News story
See all news and communications
Research and statistics
Legal aid management information
26 March 2026
Statistical data set
Legal aid statistics Help guides and Data visualisation tools
26 March 2026
National Statistics
See all research and statistics
Policy papers and consultations
Criminal Legal Aid Review: Remuneration for pre-charge engagement
7 April 2021
Consultation outcome
Criminal Legal Aid Review: An accelerated package of measures amending the criminal legal aid fee schemes
21 August 2020
Consultation outcome
See all policy papers and consultations
Transparency and freedom of information releases
Legal Aid Agency spending over £25,000: 2025
16 April 2026
Transparency data
Director of Legal Aid Casework annual report 2024 to 2025
3 December 2025
Corporate report
See all transparency and freedom of information releases
Our management
Jane Harbottle CBE
Chief Executive
Lucy Jones
Head of Corporate Services
Malcolm Bryant
Head of Public Defender Service
David Phillips
Head of Service Development and Central Commissioning
David Thomas
Head of Contract Management and Assurance
Alistair Adan
Head of Case Management
Vacant
Head of Transformation, jobshare
Hannah Payne
Head of Transformation, jobshare
Contact LAA
General enquiries
Legal Aid Agency
Unit B8
Berkley Way
Viking Business Park
Jarrow
South Tyneside
NE31 1SF
United Kingdom
Email
contactcivil@justice.gov.uk
Civil general enquiries
0300 200 2020
DX 742350 JARROW
Users experiencing technical problems with the Client and Cost Management System (CCMS) should contact
online-support@justice.gov.uk
Case specific enquiries should be raised within CCMS.
Welsh language helpline
Welsh language helpline
0300 200 2020
Callers wishing to talk to an adviser in Welsh should press the # key on their device after the prompt.
Criminal application enquiries
Telephone
0300 200 2020
For information on how to contact us by post or e-mail visit the contacts page:
https://www.gov.uk/guidance/apply-for-legal-aid
Criminal billing enquiries
Telephone
0300 200 2020
For information on how to contact us by e-mail visit the contacts page:
https://www.gov.uk/guidance/claim-for-criminal-legal-work-under-graduated-fee-schemes
Civil Legal Advice
Contact: Civil Legal Advice
Telephone
0345 345 4 345
Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at
https://www.gov.uk/check-legal-aid
The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.
Public Defender Service
Email
pds.businessteam@justice.gov.uk
Contact: Public Defender Service
Cheltenham office
01242 548270
Darlington office
01325 289480
Pontypridd office
01443 629724
Swansea office
01792 633280
The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.
Public Defender Service: Advocacy Team
Email
pdsclerks@justice.gov.uk
Contact: Public Defender Service: Advocacy Team
Telephone
0203 334 4253 or 0203 334 6163
Our criminal defence barristers provide representation for legal aid clients in criminal cases and also work as court appointed advocates.
Secured Debt
Secured Debt Team
Legal Aid Agency 1
PO BOX 10619
Nottingham
NG6 6DX
United Kingdom
Email
SecuredDebtTeam@justice.gov.uk
DX 324205
Nottingham 59
All enquiries relating to statutory charge cases or debts that have a security against a property. To assist us with your enquiry, please provide an Office Copy Entry alongside any correspondence, if you have one, and provide written authority if you are acting for a third party.
Cash and Collections
Cash and Collections Team
PO Box 10620
Nottingham
NG6 6DY
United Kingdom
Email
recoveryservices-enquiries@justice.gov.uk
Telephone
0300 200 2020
DX 324204
Nottingham 59
Enquiries relating to management of unsecured debt and enquiries relating to receipt of money to the LAA. Payments can take up to 5 working days to show on our systems.
Reporting fraud against the LAA
Counter Fraud and Investigations
Legal Aid Agency
Postal Point 13.53
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom
Email
MoJCounterFraudInv@justice.gov.uk
Contact: Reporting fraud against the LAA
For service of all new proceedings against the Legal Aid Agency or the Director of Legal Aid Casework
Legal Aid Agency New Proceedings
Government Legal Department
102 Petty France
Westminster
London
SW1H 9GL
United Kingdom
Email
legalaidagencynewproceedings@governmentlegal.gov.uk
DX 123243 Westminster 12
London
Technical support
Email
Online-Support@justice.gov.uk
Technical support
0300 200 2020
LAA eTendering portal
Email
help@bravosolution.co.uk
Contact: LAA eTendering portal
LAA Tender helpdesk
0800 069 8630
Sign up to our bulletins
Contact: Sign up to our bulletins
Make a Freedom of Information (FOI) request
Read about the Freedom of Information (FOI) Act and
how to make a request
.
Check
our previous releases
to see if we’ve already answered your question.
Make a new request by contacting us using the details below.
Freedom of Information requests
Disclosure Team
Postal Point 10:38
Floor 10
102 Petty France
London
SW1H 9AJ
United Kingdom
Email
data.access@justice.gov.uk
Corporate information
Accessible documents policy
Complaints procedure
Equality and diversity
Our governance
Jobs and contracts
Procurement at LAA
Working for LAA
Jobs
Our
Personal information charter
explains how we treat your personal information. Read our policy on
Social media use
.
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