Department of Environmental Protection
Source: https://www.nyc.gov/site/dep/index.page
Archived: 2026-04-23 15:02
Department of Environmental Protection
Environmental Protection
311
Search all NYC.gov websites
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Read the 2025 Water Quality Report
By the numbers
1 billion gallons
of high quality tap water delivered to more than 9 million New Yorkers each day
+100 million dollars
spent annually on watershed protection programs
Sign up for Autopay+
Make some green by going green! Earn a $50 incentive credit by enrolling in autopay and signing up for monthly ebilling—no more paper bills!
Lead Service Lines
Lead and Drinking Water
New York City’s water is delivered lead free from protected reservoirs upstate. However, some older 1–4 family homes may have private plumbing that is made of lead. Learn more about what you can do to protect yourself.
Rainfall Ready NYC
Preparing Together
Protecting New Yorkers from the damaging effects of stormwater flooding in the immediate term requires action from both City government and New Yorkers. Rainfall Ready NYC outlines the shared responsibilities New Yorkers and City government can do to combat intense storms, together, today.
Previous
Next
Pay My Bills
Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.
My DEP Account
One-Time Payment
I Speak…
English
Español (Spanish)
العربية (Arabic)
简体中文 (Simplified Chinese)
Kreyòl Ayisyen (Haitian Creole)
한국어 (Korean)
Pусский (Russian)
বাংলা (Bengali)
Français (French)
Polski (Polish)
اردو (Urdu)
Report a Noise, Water, or Air Issue
You can report issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to
311
for immediate response. If this is an emergency, please call
911
.
Submit Your Complaint Online
Look Up Service Requests
Tweet at 311
For water and wastewater billing, account information, or services including inspections, repairs, and repayment options, please contact customer service for assistance.
(718) 595-7000
Email Customer Service
Reservoir Levels
Forecasting
reservoir levels
in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.
Programs & Initiatives
Beware of Utility Scams
All DEP field employees travel in a marked vehicle, wear uniforms and carry ID cards.
Funding and Financing Shoreline Protection
Severe coastal storms pose a high risk and could impose meaningful costs to New York City.
Idling Evidence
Use this tool to obtain the video evidence related to your idling summons.
DEP Financial Assistance Programs
Learn about DEP’s financial assistance programs to see if your account qualifies.
COVID-19 Wastewater Testing
Since 2020, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Bids & Proposals
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
Resource Recovery
DEP is advancing NYC’s circular economy by recovering energy and nutrients from organic waste.
Rainfall Ready NYC
A plan to prepare the city government and New Yorkers for more extreme rainfall in the future
Other City Programs & Initiatives
Special Election 4/28
Everything New Yorkers need to vote in the Special Election on 4/28.
NYC Open Data
Access more than 1,400 NYC data sets for free, at any time via the NYC Open Data portal.
GetCoveredNYC is Here to Help!
As health insurance renewals start, you may have to renew your health insurance or find a new plan.
Environmental Protection
311
Search all NYC.gov websites
Menu
Text-Size
Search
Read the 2025 Water Quality Report
By the numbers
1 billion gallons
of high quality tap water delivered to more than 9 million New Yorkers each day
+100 million dollars
spent annually on watershed protection programs
Sign up for Autopay+
Make some green by going green! Earn a $50 incentive credit by enrolling in autopay and signing up for monthly ebilling—no more paper bills!
Lead Service Lines
Lead and Drinking Water
New York City’s water is delivered lead free from protected reservoirs upstate. However, some older 1–4 family homes may have private plumbing that is made of lead. Learn more about what you can do to protect yourself.
Rainfall Ready NYC
Preparing Together
Protecting New Yorkers from the damaging effects of stormwater flooding in the immediate term requires action from both City government and New Yorkers. Rainfall Ready NYC outlines the shared responsibilities New Yorkers and City government can do to combat intense storms, together, today.
Previous
Next
Pay My Bills
Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.
My DEP Account
One-Time Payment
I Speak…
English
Español (Spanish)
العربية (Arabic)
简体中文 (Simplified Chinese)
Kreyòl Ayisyen (Haitian Creole)
한국어 (Korean)
Pусский (Russian)
বাংলা (Bengali)
Français (French)
Polski (Polish)
اردو (Urdu)
Report a Noise, Water, or Air Issue
You can report issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to
311
for immediate response. If this is an emergency, please call
911
.
Submit Your Complaint Online
Look Up Service Requests
Tweet at 311
For water and wastewater billing, account information, or services including inspections, repairs, and repayment options, please contact customer service for assistance.
(718) 595-7000
Email Customer Service
Reservoir Levels
Forecasting
reservoir levels
in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.
Programs & Initiatives
Beware of Utility Scams
All DEP field employees travel in a marked vehicle, wear uniforms and carry ID cards.
Funding and Financing Shoreline Protection
Severe coastal storms pose a high risk and could impose meaningful costs to New York City.
Idling Evidence
Use this tool to obtain the video evidence related to your idling summons.
DEP Financial Assistance Programs
Learn about DEP’s financial assistance programs to see if your account qualifies.
COVID-19 Wastewater Testing
Since 2020, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Bids & Proposals
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
Resource Recovery
DEP is advancing NYC’s circular economy by recovering energy and nutrients from organic waste.
Rainfall Ready NYC
A plan to prepare the city government and New Yorkers for more extreme rainfall in the future
Other City Programs & Initiatives
Special Election 4/28
Everything New Yorkers need to vote in the Special Election on 4/28.
NYC Open Data
Access more than 1,400 NYC data sets for free, at any time via the NYC Open Data portal.
GetCoveredNYC is Here to Help!
As health insurance renewals start, you may have to renew your health insurance or find a new plan.