Emergency Medical Services | Boston.gov

Emergency Medical Services | Boston.gov
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Emergency Medical Services
We are Boston's municipal Emergency Medical Service, and one of three public safety agencies who respond to 9-1-1 calls.
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Our department is a recognized leader in emergency medical service and the largest municipal EMS in New England. We are staffed by full-time uniformed emergency medical technicians, paramedics, supervisor, and command personnel.
Learn how to become an EMS EMT
Contact
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Monday through Friday, 8 a.m. - 5 p.m.
For emergencies,
call or text 9-1-1.
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Need medical bills or records?
Please make your requests through the
ChartSwap website
.
Interested in becoming a Boston EMS EMT?
Are you interested in a rewarding and challenging career as an Emergency Medical Technician?
Learn more
Get Notified
Where to start
Ambulance billing questions
How to schedule a car seat check
Learn CPR
Make record requests and inquiries
Provide patient feedback
Request an EMS special event permit
Job and Training Announcements
Report AED Location
Contact us
Medical emergencies
If you have a medical emergency dial or text
9-1-1
.
Join our ems team
recruiting@bostonems.org
617-343-1125
Communications office
media@bostonems.org
617-343-6976
BILLING QUESTIONS
888-420-0977
Want to learn more?
Our primary mission is responding to medical emergencies, but we also serve the City in other ways:
We work with public and private partners to enhance emergency planning and preparedness.
We support City services and injury prevention through reporting and analytic efforts.
Through community engagement, we educate residents about safety and lifesaving skills.
Learn more about our work
EMS divisions
Learn more about the different divisions that make up Emergency Medical Services.
Field Operations
Field Operations delivers the 9-1-1 response to residents and visitors.
Dispatch Operations
EMT-Telecommunicators are often referred to as “the real first responders."
Special Operations
The division facilitates coverage during special events and emergencies.
Training
The division educates and develops all Boston EMS EMTs and Paramedics.
Community Initiatives
The division offers local programs that serve to educate the public.
Meet the chief
Meet the chief
James Hooley
Chief of Emergency Medical Services
Reports and Documents
Reports
2024 Vital Stats (pdf)
2023 Vital Stats (PDF)
2022 Vital Stats (PDF)
Vital Stat definitions
Service Zone plan
Response Time Goals
Boston EMS Regulations
Notice of Privacy Practices and Legal Rights
Latest News
News
Apr 17
Mayor Wu Announces Preparations Ahead of 2026 Boston Marathon
Mayor's Office
Apr 10
Boston Emergency Medical Services Celebrate New EMTS and Recent Promotions
Mayor's Office
Jan 23
City of Boston Conducts 46th Annual Homelessness Census
Mayor's Office
Dec 29
Mayor Michelle Wu Announces Public Safety Preparations Ahead of First Night
Mayor's Office
Contact
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Monday through Friday, 8 a.m. - 5 p.m.
For emergencies,
call or text 9-1-1.
icon-twitter
icon-facebook
icon-bluesky
Need medical bills or records?
Please make your requests through the
ChartSwap website
.
Provide Your Feedback