MERC – Maharashtra Electricity Regulatory Commission
Source: http://www.merc.gov.in
Archived: 2026-04-23 15:03
MERC – Maharashtra Electricity Regulatory Commission
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Orders/Daily Orders
Petition e-Filling
e-Hearing
e-Public Consultation
Electricity Tariff/FAC
Demand Flexibility / DSM
Overview
Maharashtra Electricity Regulatory Commission (MERC) was established by State Government under Section 17 of the Electricity Regulatory Commission Act, 1998 (ERC Act,1998) (14 of 1998). The ERC Act, 1998 was replaced by the Electricity Act, 2003 ( 36 of 2003) . As per the first proviso of Section 82 of the Electricity Act,2003, State Electricity Regulatory Commission (SERC) established under Secti...
Read More
What's New
View All
Press Release
02-04-2026
Inviting Suggestions/Objections on NES Pune East New Transmission Limited’s Application for Grant of Transmission Licence (Case No. 52 of 2026)
Press Release
02-04-2026
Inviting Suggestions/Objections on NES Dharashiv Transmission Limited’s Application for Grant of Transmission Licence (Case No. 49 of 2026)
Press Release
26-03-2026
Inviting Suggestions/Objections on Saswad Transmission Limited’s Application for Grant of Transmission Licence (Case No. 39 of 2026).
Press Release
26-03-2026
Inviting Suggestions/Objections on Umred Power Transmission Limited’s Application for Grant of Transmission Licence (Case No. 37 of 2026).
Hearing Calendar
Cause List
events
Consumer Advocacy
SOP for Discom
Consumer Grievance Redressal Mechanism
CGRF & Ombudsman
SoP Data
The Commission through Supply Code and Standard of Performance Regulations, 2021 has stipulated timelines for performing various consumer-related activities by distribution licensees and compensation to be paid to the consumer for the delay in performing such activities. SoP for some of the activities are as below:
Sr. No.
Activity/Event
Standard Timelines
Compensation Payble
Provision of Supply
1
Connection from existing Network
Metro Area – 3 days
Urban Area – 7 days
Rural Area – 15 days
Rs 50 per week or part thereof – maximum of twice the SCC for that Category.
2
if extension or augmentation of distributing main is required
90 days
3
If commissioning of new sub-station forming a part of the distribution system is required
90 days
Restoration of Supply
1
Fuse off call
Urban Area – 3 Hrs
Rs 50 per hour - maximum of Rs 500 for LT Consumer
Rs 100 per hour -maximum of Rs 1000 for HT Consumer.
Rural Area – 18 Hrs
2
Overhead Line
Urban Area – 4 Hrs
Rural Area – 24 Hrs
3
Under Ground / Bus Riser
Urban Area – 8 Hrs
Rural Area – 48 Hrs
4
Distribution transformer and associated Switchgear failure
Urban Area – 18 Hrs
Rural Area – 48 Hrs
5
Burnt Meter
Urban Area – 18 Hrs
Rural Area – 48 Hrs
Meters
1
Meter inspection
Urban Area – 4 Hrs
Rs. 50 per week - maximum of Rs 250.
Rural Area – 12 Hrs
2
Replacement of meter if found faulty
Within subsequent billing cycle
Reconnection
1
Reconnection of a Consumer - Disconnected for less than six (6) months
Urban Area – 4 Hrs
Rs 50 per hour – maximum of Rs 250.
Rural Area – 12 Hrs
For more details kindly refer
Annexure ‘II’ of MERC (Electricity Supply Code and Standards of Performance of Distribution Licensees including Power Quality) Regulations, 2021.
In line with the Electricity Act, 2003 and as per Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2020, the following are the step by step legal remedies available to the electricity consumers to redress their grievances:-
Web-based portal of Distribution Licensee:
Consumers can register their complaints electronically/digitally through SMS, online registration, web-chat facility and mobile application (in person or through toll free telephone numbers) on web based portal of distribution licensee, which shall be integrated with the complaint handling system through the Consumer Call Centres
Name of Distribution Licensee
Web - Portal for Complaint
Maharashtra State Electricity Distribution Co. Ltd.
MSEDCL Web Portal
Tata Power Company Ltd
TPC Web Portal
Adani Electricity Mumbai Limited
AEML Web Portal
BEST Undertaking
BEST Web Portal
Mindspace Business Parks Private Limited
MBPPL Web Portal
Gigaplex Estate Private Limited
GEPL Web Portal
Nidar Utilities Panvel LLP (NUP LLP)
NUP Web Portal
Maharashtra Airport Development Corporation-SEZ Nagpur
MADC Web Portal
Laxmipati Balaji Supply Chain Management Ltd. -SEZ Panvel
LBSCML Web Portal
KRC Infrastructure & Project PVT Ltd - Pune
KRCIPPVT Web Portal
Jawaharlal Nehru Port Trust - SEZ Raigadh
JNPT Web Portal
EON Kharadi Infrastructure Pvt. Ltd.-SEZ
EONKIP Web Portal
Consumer Grievance Redressal Forum (Forum)
The Complainant may approach the Forum, if the complaint is closed on the abovesaid web based portal without the consent or satisfaction of the Complainant or after expiry of 3 days (for complaints related to non-supply, connection, re-connection or disconnection of supply) or 15 days (for all other complaints) from the date of registration of complaint, whichever is earlier.
However, the Consumer may also directly approach the Forum, even if no complaint has been registered on the web portal.
As per the notified CGRF & EO Regulations, 2020, there are total 18 CGRFs in the State of Maharashtra.
Electricity Ombudsman
Any Complainant, who is aggrieved by the non-redressal of his Grievance by the abovesaid Forum, may, either directly or through his duly authorised representative, make a representation for redressal of his Grievance to the Electricity Ombudsman within sixty (60) days from the date of the Order of the Forum.
There are two Electricity Ombudsman in Maharashtra State as follows:
Electricity Ombudsman (Mumbai) for Mumbai, Mumbai Suburbs, Thane, Raigad, Ratnagiri, Sindhudurg, Kolhapur, Solapur, Sangali, Satara, Pune, Nashik, Dhule, Jalgaon, Ahmednagar and Nandurbar Districts, and
Electricity Ombudsman (Nagpur) for Amravati, Akola, Buldhana, Yeotmal, Washim, Nagpur, Wardha, Bhandara, Gadchiroli, Chandarapur, Gondia, Latur, Beed, Nanded, Osmanabad, Aurangabad, Jalna, Parbhani and Hingoli district.
Maharashtra Electricity Regulatory Commission
For non-compliance of the Forum’s Order and/or Electricity Ombudsman’s orders by distribution licensee, the consumer can approach the Commission under Section 142 and 146 of the Electricity Act, 2003.
Details of the Electricity Ombudsmans in the Maharashtra State:
Name of Electricity Ombudsman
Details
Web - Portal for online Representation
Mumbai
Details of the EO Mumbai Office
EO Mumbai Portal
Nagpur
Details of the EO Nagpur Office
EO NGP Portal
Details of the CGRFs in the Maharashtra State:
Name of Distribution Licensee
Details
Maharashtra State Electricity Distribution Co. Ltd.
Details of the CGRFs
Tata Power Company Ltd
Details of the CGRF
Adani Electricity Mumbai Limited
Details of the CGRF
BEST Undertaking
Details of the CGRF
Mindspace Business Parks Private Limited
Details of the CGRF
Gigaplex Estate Private Limited
Details of the CGRF
Nidar Utilities Panvel LLP
Details of the CGRF
KRC Infrastructure & Project PVT Ltd - Pune
Details of the CGRF
Laxmipati Balaji Supply Chain Management Ltd. -SEZ Panvel
Details of the CGRF
Maharashtra Airport Development Corporation-SEZ Nagpur
Details of the CGRF
Jawaharlal Nehru Port Trust - SEZ Raigadh
Details of the CGRF
EON Kharadi Infrastructure Pvt. Ltd.-SEZ
Details of the CGRF
The Section 59 of the Electricity Act, 2003 mandates every licensee to furnish the information to the Commission regarding level of performance achieved, number of cases in which compensation was made and aggregate amount of the Compensation and the Commission shall arrange the said information for publication.
The Commission through MERC (Electricity Supply Code and Standards of Performance of Distribution Licensees including Power Quality), Regulations, 2021 has set certain minimum standard of service that a Distribution Licensee shall achieve and maintain regarding power supply, Power Quality, metering, Complaints handling, reliability indices, etc.
According to Regulation 27 of the said Regulations, the Distribution Licensees shall submit information (SoP Data) stipulated under Section 59 to the Commission on Quarterly basis and put up such information on the internet website of the Distribution Licensee, within 30 days from the end of the quarter.
To view Licensee wise SoP data
Click Here
Maharashtra Electricity Regulatory Commission
NOTICE
Users are requested to follow the guidelines mentioned below on live-streaming and recording of court proceedings.
Rule 9(2)(i), (iii), (v) of the Rules read as under:
“9. Disclaimers, Prohibitions and Restrictions:
1.
Prohibitions and Restrictions on usage of the Recording or Live – stream: No person/entity (including print and electronic media, and social media platforms) other than an authorized person/entity shall record, share and/or disseminate Live- streamed Proceedings or Archival Data.
This provision shall also apply to all messaging applications. Any person/entity acting contrary to this provision will be prosecuted as per law. The Court shall have the exclusive copyright in the Recordings and Archival Data. Any unauthorised usage of the Live-stream will be punishable as an offence under the Indian Copyright Act, 1957, Information Technology Act, 2000, and other provisions of law, including the law of Contempt.
The Live-stream shall not, without the prior written authorisation of the Court, be reproduced, transmitted, uploaded, posted, modified, published, or re-published in any form.
No person shall use a Recording Device for recording or for transcribing the proceedings, other than those authorised by the Court.”
*Person/entity (including print and electronic media, and social media platforms) are requested not to live stream the Court Proceedings in the YouTube Channel.*
I agree with the above said rules and guidelines.
Move Back
Orders/Daily Orders
Petition e-Filling
e-Hearing
e-Public Consultation
Electricity Tariff/FAC
Demand Flexibility / DSM
Overview
Maharashtra Electricity Regulatory Commission (MERC) was established by State Government under Section 17 of the Electricity Regulatory Commission Act, 1998 (ERC Act,1998) (14 of 1998). The ERC Act, 1998 was replaced by the Electricity Act, 2003 ( 36 of 2003) . As per the first proviso of Section 82 of the Electricity Act,2003, State Electricity Regulatory Commission (SERC) established under Secti...
Read More
What's New
View All
Press Release
02-04-2026
Inviting Suggestions/Objections on NES Pune East New Transmission Limited’s Application for Grant of Transmission Licence (Case No. 52 of 2026)
Press Release
02-04-2026
Inviting Suggestions/Objections on NES Dharashiv Transmission Limited’s Application for Grant of Transmission Licence (Case No. 49 of 2026)
Press Release
26-03-2026
Inviting Suggestions/Objections on Saswad Transmission Limited’s Application for Grant of Transmission Licence (Case No. 39 of 2026).
Press Release
26-03-2026
Inviting Suggestions/Objections on Umred Power Transmission Limited’s Application for Grant of Transmission Licence (Case No. 37 of 2026).
Hearing Calendar
Cause List
events
Consumer Advocacy
SOP for Discom
Consumer Grievance Redressal Mechanism
CGRF & Ombudsman
SoP Data
The Commission through Supply Code and Standard of Performance Regulations, 2021 has stipulated timelines for performing various consumer-related activities by distribution licensees and compensation to be paid to the consumer for the delay in performing such activities. SoP for some of the activities are as below:
Sr. No.
Activity/Event
Standard Timelines
Compensation Payble
Provision of Supply
1
Connection from existing Network
Metro Area – 3 days
Urban Area – 7 days
Rural Area – 15 days
Rs 50 per week or part thereof – maximum of twice the SCC for that Category.
2
if extension or augmentation of distributing main is required
90 days
3
If commissioning of new sub-station forming a part of the distribution system is required
90 days
Restoration of Supply
1
Fuse off call
Urban Area – 3 Hrs
Rs 50 per hour - maximum of Rs 500 for LT Consumer
Rs 100 per hour -maximum of Rs 1000 for HT Consumer.
Rural Area – 18 Hrs
2
Overhead Line
Urban Area – 4 Hrs
Rural Area – 24 Hrs
3
Under Ground / Bus Riser
Urban Area – 8 Hrs
Rural Area – 48 Hrs
4
Distribution transformer and associated Switchgear failure
Urban Area – 18 Hrs
Rural Area – 48 Hrs
5
Burnt Meter
Urban Area – 18 Hrs
Rural Area – 48 Hrs
Meters
1
Meter inspection
Urban Area – 4 Hrs
Rs. 50 per week - maximum of Rs 250.
Rural Area – 12 Hrs
2
Replacement of meter if found faulty
Within subsequent billing cycle
Reconnection
1
Reconnection of a Consumer - Disconnected for less than six (6) months
Urban Area – 4 Hrs
Rs 50 per hour – maximum of Rs 250.
Rural Area – 12 Hrs
For more details kindly refer
Annexure ‘II’ of MERC (Electricity Supply Code and Standards of Performance of Distribution Licensees including Power Quality) Regulations, 2021.
In line with the Electricity Act, 2003 and as per Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2020, the following are the step by step legal remedies available to the electricity consumers to redress their grievances:-
Web-based portal of Distribution Licensee:
Consumers can register their complaints electronically/digitally through SMS, online registration, web-chat facility and mobile application (in person or through toll free telephone numbers) on web based portal of distribution licensee, which shall be integrated with the complaint handling system through the Consumer Call Centres
Name of Distribution Licensee
Web - Portal for Complaint
Maharashtra State Electricity Distribution Co. Ltd.
MSEDCL Web Portal
Tata Power Company Ltd
TPC Web Portal
Adani Electricity Mumbai Limited
AEML Web Portal
BEST Undertaking
BEST Web Portal
Mindspace Business Parks Private Limited
MBPPL Web Portal
Gigaplex Estate Private Limited
GEPL Web Portal
Nidar Utilities Panvel LLP (NUP LLP)
NUP Web Portal
Maharashtra Airport Development Corporation-SEZ Nagpur
MADC Web Portal
Laxmipati Balaji Supply Chain Management Ltd. -SEZ Panvel
LBSCML Web Portal
KRC Infrastructure & Project PVT Ltd - Pune
KRCIPPVT Web Portal
Jawaharlal Nehru Port Trust - SEZ Raigadh
JNPT Web Portal
EON Kharadi Infrastructure Pvt. Ltd.-SEZ
EONKIP Web Portal
Consumer Grievance Redressal Forum (Forum)
The Complainant may approach the Forum, if the complaint is closed on the abovesaid web based portal without the consent or satisfaction of the Complainant or after expiry of 3 days (for complaints related to non-supply, connection, re-connection or disconnection of supply) or 15 days (for all other complaints) from the date of registration of complaint, whichever is earlier.
However, the Consumer may also directly approach the Forum, even if no complaint has been registered on the web portal.
As per the notified CGRF & EO Regulations, 2020, there are total 18 CGRFs in the State of Maharashtra.
Electricity Ombudsman
Any Complainant, who is aggrieved by the non-redressal of his Grievance by the abovesaid Forum, may, either directly or through his duly authorised representative, make a representation for redressal of his Grievance to the Electricity Ombudsman within sixty (60) days from the date of the Order of the Forum.
There are two Electricity Ombudsman in Maharashtra State as follows:
Electricity Ombudsman (Mumbai) for Mumbai, Mumbai Suburbs, Thane, Raigad, Ratnagiri, Sindhudurg, Kolhapur, Solapur, Sangali, Satara, Pune, Nashik, Dhule, Jalgaon, Ahmednagar and Nandurbar Districts, and
Electricity Ombudsman (Nagpur) for Amravati, Akola, Buldhana, Yeotmal, Washim, Nagpur, Wardha, Bhandara, Gadchiroli, Chandarapur, Gondia, Latur, Beed, Nanded, Osmanabad, Aurangabad, Jalna, Parbhani and Hingoli district.
Maharashtra Electricity Regulatory Commission
For non-compliance of the Forum’s Order and/or Electricity Ombudsman’s orders by distribution licensee, the consumer can approach the Commission under Section 142 and 146 of the Electricity Act, 2003.
Details of the Electricity Ombudsmans in the Maharashtra State:
Name of Electricity Ombudsman
Details
Web - Portal for online Representation
Mumbai
Details of the EO Mumbai Office
EO Mumbai Portal
Nagpur
Details of the EO Nagpur Office
EO NGP Portal
Details of the CGRFs in the Maharashtra State:
Name of Distribution Licensee
Details
Maharashtra State Electricity Distribution Co. Ltd.
Details of the CGRFs
Tata Power Company Ltd
Details of the CGRF
Adani Electricity Mumbai Limited
Details of the CGRF
BEST Undertaking
Details of the CGRF
Mindspace Business Parks Private Limited
Details of the CGRF
Gigaplex Estate Private Limited
Details of the CGRF
Nidar Utilities Panvel LLP
Details of the CGRF
KRC Infrastructure & Project PVT Ltd - Pune
Details of the CGRF
Laxmipati Balaji Supply Chain Management Ltd. -SEZ Panvel
Details of the CGRF
Maharashtra Airport Development Corporation-SEZ Nagpur
Details of the CGRF
Jawaharlal Nehru Port Trust - SEZ Raigadh
Details of the CGRF
EON Kharadi Infrastructure Pvt. Ltd.-SEZ
Details of the CGRF
The Section 59 of the Electricity Act, 2003 mandates every licensee to furnish the information to the Commission regarding level of performance achieved, number of cases in which compensation was made and aggregate amount of the Compensation and the Commission shall arrange the said information for publication.
The Commission through MERC (Electricity Supply Code and Standards of Performance of Distribution Licensees including Power Quality), Regulations, 2021 has set certain minimum standard of service that a Distribution Licensee shall achieve and maintain regarding power supply, Power Quality, metering, Complaints handling, reliability indices, etc.
According to Regulation 27 of the said Regulations, the Distribution Licensees shall submit information (SoP Data) stipulated under Section 59 to the Commission on Quarterly basis and put up such information on the internet website of the Distribution Licensee, within 30 days from the end of the quarter.
To view Licensee wise SoP data
Click Here
Maharashtra Electricity Regulatory Commission
NOTICE
Users are requested to follow the guidelines mentioned below on live-streaming and recording of court proceedings.
Rule 9(2)(i), (iii), (v) of the Rules read as under:
“9. Disclaimers, Prohibitions and Restrictions:
1.
Prohibitions and Restrictions on usage of the Recording or Live – stream: No person/entity (including print and electronic media, and social media platforms) other than an authorized person/entity shall record, share and/or disseminate Live- streamed Proceedings or Archival Data.
This provision shall also apply to all messaging applications. Any person/entity acting contrary to this provision will be prosecuted as per law. The Court shall have the exclusive copyright in the Recordings and Archival Data. Any unauthorised usage of the Live-stream will be punishable as an offence under the Indian Copyright Act, 1957, Information Technology Act, 2000, and other provisions of law, including the law of Contempt.
The Live-stream shall not, without the prior written authorisation of the Court, be reproduced, transmitted, uploaded, posted, modified, published, or re-published in any form.
No person shall use a Recording Device for recording or for transcribing the proceedings, other than those authorised by the Court.”
*Person/entity (including print and electronic media, and social media platforms) are requested not to live stream the Court Proceedings in the YouTube Channel.*
I agree with the above said rules and guidelines.