Free, impartial and confidential advice for everyone | Citizens Advice Scotland
Source: http://www.consumerfutures.org.uk
Archived: 2026-04-23 15:18
Free, impartial and confidential advice for everyone | Citizens Advice Scotland
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Free, impartial and confidential advice for everyone
Advice for everyone
Advice provided by our service is always free, independent, confidential, impartial.
Get advice now
We're making a difference
300+
locations in Scotland
£169 m
back into people's pockets
196,540
people we have provided advice and assistance for in the last year
Advocacy and influencing
The Government has recently given Citizens Advice Scotland a bigger role in speaking up for consumers and making sure their voice is heard when companies and governments make decisions.
Learn more about our work
Volunteer with us
Volunteers are the lifeblood of our bureau network. More than three quarters of our bureau staff – a total of almost 1750 people – give their time for free, helping many thousands of people each year.
Find out how
Our areas of work
Access to justice
Access to justice broadly refers to the mechanisms for asserting a person’s rights.
Debt and money
More than 1 in 8 of people is supported with debt advice and 1 in every 10 pieces of advice given is debt-related.
Digital access
Barriers to digital inclusion exist where a section of the population has unequal access and capacity to use digital technology.
Energy
Everyone in Scotland should be able to heat and light their homes in a way that is affordable, accessible and sustainable.
Housing
A safe, secure and sustainable home provides the foundation for people to live decent, dignified and healthy lives.
Social security
Our social security systems should be both a safety net and springboard that any of us can access at any point to support us through the challenges of life and help us move forward.
Energy pricing shake-up won't affect bills for a year
21 April 2026
Moving beyond 'moments' to make a real difference on poverty
18 April 2026
Social security is undergoing a springtime shift
11 April 2026
The next Scottish Government must act on Council Tax debt
04 April 2026
CAS responds to Chancellor's statement on energy bills support
01 April 2026
Next Scottish Government must reform Council Tax debt recovery
01 April 2026
Multi-year funding is a gamechanger or charities like ours
28 March 2026
"I am always cold because I don't want to spend"
27 March 2026
CAS responds to Chancellor's statement on energy bills support
24 March 2026
Why independent advice services like the EHU make a difference
21 March 2026
Heating oil support package doesn't go far enough
16 March 2026
Poverty is a political choice that Scotland's next government must change
15 March 2026
The scam text messages that can cost you thousands
14 March 2026
Why the latest cut in the energy price cap won't solve the problem of fuel poverty
10 March 2026
Are Banking Hubs the answer to bank branch closures?
28 February 2026
Ofgem price cap cut is "welcome but nowhere near enough"
25 February 2026
Multi-year funding is a game-changer for CABs
21 February 2026
Technology is great, but people prefer face-to-face contact
14 February 2026
AI right?
07 February 2026
Council Tax Reduction: why we need to spread the word
02 February 2026
Warm Homes Deal extension 'not enough to tackle energy bills crisis'
30 January 2026
Resolutions for Universal Credit
20 January 2026
Ofgem’s ‘energy price cap’ is not worthy of the name
12 January 2026
Delivering better outcomes for people on heat networks
03 January 2026
Worried this winter? Help is available
27 December 2025
How do you solve a problem like rent affordability?
20 December 2025
One third of people worried this winter about their energy bills
17 December 2025
'Happy International Human Rights Day'
13 December 2025
Helping to lift the burden facing business owners across the UK
08 December 2025
Budget should have done more on energy bills and housing
30 November 2025
Good News in the effort to help people avoid Council Tax debt
29 November 2025
BUDGET RESPONSE: Scrapping two child limit is welcome, but other measures to tackle cost of living fall short
26 November 2025
Let's have a Budget for fairness and compassion
22 November 2025
Ofgem price cap rise shows system 'failing to protect people in bills crisis'
21 November 2025
From advice to action: Improving access to disability payments
15 November 2025
Ofgem's plans on energy debt don't go far enough
08 November 2025
Do you have what it takes to help run a charity?
01 November 2025
Ofgem plan on energy debt 'fails to match the scale of the problem'
30 October 2025
We're marching today for a fairer Scotland
25 October 2025
Enough is enough - Scotland demands better
19 October 2025
Financial inclusion starts with something simple - a bank account
11 October 2025
What does Whole Family Support really mean?
04 October 2025
Scotland Demands Better; Join the March for Change - CAS Webinar
02 October 2025
Housing bill 'a significant step forward'
01 October 2025
A new drive to get people connected
27 September 2025
Ofgem plan 'won't solve the problem of high bills'
24 September 2025
Addressing the problems people face in remote and rural Scotland
20 September 2025
CAS welcomes report that urges reform to civil Legal Aid
19 September 2025
New homeless figures show that Scotland's housing emergency is 'deepening'
16 September 2025
Playing the moments game
13 September 2025
Tackling digital exclusion, one person at a time
06 September 2025
CAS responds to Housing Emergency Action Plan
02 September 2025
Closing the Digital Divide: new project delivers 1200 phones to Scots who need them most
02 September 2025
Some home truths for ministers on Scottish housing
30 August 2025
CAS responds to new energy price cap
27 August 2025
Energy bills too high - even in warmer weather
25 August 2025
Here's how to challenge negative perceptions of people in poverty
23 August 2025
Welfare should be a tool of cohesion not isolation
18 August 2025
A revolutionary new vision for social security, designed by and for disabled people
09 August 2025
An epic voyage
08 August 2025
CAS reacts to Ofgem announcement on faulty meters
08 August 2025
Good news on the fight to tackle scourge of Council Tax debt
04 August 2025
A route out of crisis
28 July 2025
The poverty premium: why do we tolerate harm?
23 July 2025
Don’t let the summer heat fool you - energy debt is a year-round problem
21 July 2025
The importance of getting social security right
14 July 2025
Compassion, not cost-cutting, should be at the heart of welfare reform
07 July 2025
We will remain free - advice on poverty must not be commercialised
30 June 2025
UK government’s welfare reforms will be ‘devastating’ for sick and disabled people in Scotland
18 June 2025
Preparing for Pension Age Disability Payment
18 June 2025
Just two weeks to go before meter switch-off which could leave thousands without energy
16 June 2025
Damp and mouldy housing means too many people are left in the cold
10 June 2025
I’m getting tired of playing the cost of living game
02 June 2025
“This will be devastating for all of us”: why welfare reforms don’t need to happen
26 May 2025
New funding is a vote of confidence in our service
19 May 2025
Forth Valley: the Legal Aid desert
08 May 2025
Preparing for Pension Age Disability Payment
28 April 2025
Urgent action is needed to lift Scotland’s children out of poverty
22 April 2025
Beware of the blame game on ‘choices’
15 April 2025
Collaboration is key to reducing council tax debt
05 April 2025
Basic Bank Accounts need to be easier for people to open
29 March 2025
Holding to Account: improving access to banking services
26 March 2025
The harsh reality of a life in debt
22 March 2025
Radical reform and the investment needed to deliver dignity
15 March 2025
Personal privacy is the next big civil liberties battle
08 March 2025
The cost of living crisis isn’t back: it never went away
01 March 2025
British Sign Language - how our advice really is for everyone
22 February 2025
Consultation on the Mental Health Moratorium
18 February 2025
We need to talk about foodbanks
18 February 2025
The true extent of the energy crisis across Scotland's communities
15 February 2025
Why we need an energy debt relief scheme
07 February 2025
Embracing AI: How charities can benefit
03 February 2025
Staying connected: the importance of digital inclusion
17 January 2025
Congratulations to Natasha Gilmour MBE
11 January 2025
I netted an MBE, but it's all about teamwork
11 January 2025
New Year's Resolution: Let's out-smart the Scammers
05 January 2025
Eastenders star's fate shows we are all vulnerable
28 December 2024
Compassion for children by next Christmas?
21 December 2024
Improving Lives in Barlinnie - a Good News story
14 December 2024
Worried about fuel bills this winter? Let's chat
07 December 2024
What's needed from the Scottish Budget for charities like ours
30 November 2024
How can we unlock the £23bn in unclaimed benefits?
23 November 2024
For the energy rates we pay we deserve a first-class service. And we're not getting it.
19 November 2024
A significant milestone for social security in Scotland
16 November 2024
What next for Scotland's armed forces community?
09 November 2024
UK Budget Report Card: Definite progress but government must go further and faster to help those in need
03 November 2024
Are people being priced out of justice
02 November 2024
How FinTech is closing the digital exclusion gap
26 October 2024
Poverty hurts us all. Here's how we can end it together
11 October 2024
How poor transport links are a root cause of poverty
06 October 2024
Are you claiming all the support you are entitled to?
05 October 2024
Scotland's homelessness levels are unacceptable. So why do we accept them?
28 September 2024
Putting a stop to bank arrestment of benefits
21 September 2024
If you're feeling secure in your job you're one of the lucky ones
14 September 2024
Fuel poverty warning for pensioners this winter
07 September 2024
You shouldn't have to pay for the right to work in a fair workplace
31 August 2024
Why spend money on debt advice when you can get the best for free?
24 August 2024
Scotland's third sector is crying out for a new funding model
17 August 2024
Keep Renting Right: the importance of enforcement
10 August 2024
The Scottish Child Payment leads the way in the fight against poverty
03 August 2024
Copper wire's days are numbered. Here's why you should care
27 July 2024
New debt advice handbook published
20 July 2024
These levels of energy debt are not normal. Action is needed now
13 July 2024
Memo to new UK Government: We see what others don't. Listen to us.
06 July 2024
Some good news in the fight to make the debt industry fairer
29 June 2024
Smart minds thought Lockdown would change the way people access services. They were wrong.
08 June 2024
New heat technologies mean cheaper bills and less pollution - but good advice is essential
01 June 2024
The value of being part of a social policy network
01 June 2024
Remembering the week everyone hated us
25 May 2024
The never-ending story of Citizens Advice
18 May 2024
What Impact would Scotland's missing billions make?
11 May 2024
A proposal with disastrous consequences for advice
04 May 2024
A major milestone for a remarkable part of the CAS network
15 April 2024
Claims that cost of living crisis is over are for the birds
30 March 2024
Over 650,000 people cite the cost of living as debt driver
11 March 2024
A type of debt that you particularly need to avoid
09 March 2024
We need to take the shame out of being in debt
24 February 2024
Over 660,000 people say debt has impacted their mental health
17 February 2024
It's good to talk. Especially about money
04 November 2023
The vicious cycle between financial problems and poor mental health
07 October 2023
Beware the Council Tax debt trap
16 September 2023
Debt must be bad, it says so in the movies
09 September 2023
Here's how to break the vicious cycle between debt and depression
29 April 2023
Debt will be the legacy of the cost of living crisis
18 March 2023
Serious danger in changes to the law on loans
31 December 2022
The Drivers Behind Council Tax Arrears
18 May 2022
View all news
Skip to main content
Free, impartial and confidential advice for everyone
Advice for everyone
Advice provided by our service is always free, independent, confidential, impartial.
Get advice now
We're making a difference
300+
locations in Scotland
£169 m
back into people's pockets
196,540
people we have provided advice and assistance for in the last year
Advocacy and influencing
The Government has recently given Citizens Advice Scotland a bigger role in speaking up for consumers and making sure their voice is heard when companies and governments make decisions.
Learn more about our work
Volunteer with us
Volunteers are the lifeblood of our bureau network. More than three quarters of our bureau staff – a total of almost 1750 people – give their time for free, helping many thousands of people each year.
Find out how
Our areas of work
Access to justice
Access to justice broadly refers to the mechanisms for asserting a person’s rights.
Debt and money
More than 1 in 8 of people is supported with debt advice and 1 in every 10 pieces of advice given is debt-related.
Digital access
Barriers to digital inclusion exist where a section of the population has unequal access and capacity to use digital technology.
Energy
Everyone in Scotland should be able to heat and light their homes in a way that is affordable, accessible and sustainable.
Housing
A safe, secure and sustainable home provides the foundation for people to live decent, dignified and healthy lives.
Social security
Our social security systems should be both a safety net and springboard that any of us can access at any point to support us through the challenges of life and help us move forward.
Energy pricing shake-up won't affect bills for a year
21 April 2026
Moving beyond 'moments' to make a real difference on poverty
18 April 2026
Social security is undergoing a springtime shift
11 April 2026
The next Scottish Government must act on Council Tax debt
04 April 2026
CAS responds to Chancellor's statement on energy bills support
01 April 2026
Next Scottish Government must reform Council Tax debt recovery
01 April 2026
Multi-year funding is a gamechanger or charities like ours
28 March 2026
"I am always cold because I don't want to spend"
27 March 2026
CAS responds to Chancellor's statement on energy bills support
24 March 2026
Why independent advice services like the EHU make a difference
21 March 2026
Heating oil support package doesn't go far enough
16 March 2026
Poverty is a political choice that Scotland's next government must change
15 March 2026
The scam text messages that can cost you thousands
14 March 2026
Why the latest cut in the energy price cap won't solve the problem of fuel poverty
10 March 2026
Are Banking Hubs the answer to bank branch closures?
28 February 2026
Ofgem price cap cut is "welcome but nowhere near enough"
25 February 2026
Multi-year funding is a game-changer for CABs
21 February 2026
Technology is great, but people prefer face-to-face contact
14 February 2026
AI right?
07 February 2026
Council Tax Reduction: why we need to spread the word
02 February 2026
Warm Homes Deal extension 'not enough to tackle energy bills crisis'
30 January 2026
Resolutions for Universal Credit
20 January 2026
Ofgem’s ‘energy price cap’ is not worthy of the name
12 January 2026
Delivering better outcomes for people on heat networks
03 January 2026
Worried this winter? Help is available
27 December 2025
How do you solve a problem like rent affordability?
20 December 2025
One third of people worried this winter about their energy bills
17 December 2025
'Happy International Human Rights Day'
13 December 2025
Helping to lift the burden facing business owners across the UK
08 December 2025
Budget should have done more on energy bills and housing
30 November 2025
Good News in the effort to help people avoid Council Tax debt
29 November 2025
BUDGET RESPONSE: Scrapping two child limit is welcome, but other measures to tackle cost of living fall short
26 November 2025
Let's have a Budget for fairness and compassion
22 November 2025
Ofgem price cap rise shows system 'failing to protect people in bills crisis'
21 November 2025
From advice to action: Improving access to disability payments
15 November 2025
Ofgem's plans on energy debt don't go far enough
08 November 2025
Do you have what it takes to help run a charity?
01 November 2025
Ofgem plan on energy debt 'fails to match the scale of the problem'
30 October 2025
We're marching today for a fairer Scotland
25 October 2025
Enough is enough - Scotland demands better
19 October 2025
Financial inclusion starts with something simple - a bank account
11 October 2025
What does Whole Family Support really mean?
04 October 2025
Scotland Demands Better; Join the March for Change - CAS Webinar
02 October 2025
Housing bill 'a significant step forward'
01 October 2025
A new drive to get people connected
27 September 2025
Ofgem plan 'won't solve the problem of high bills'
24 September 2025
Addressing the problems people face in remote and rural Scotland
20 September 2025
CAS welcomes report that urges reform to civil Legal Aid
19 September 2025
New homeless figures show that Scotland's housing emergency is 'deepening'
16 September 2025
Playing the moments game
13 September 2025
Tackling digital exclusion, one person at a time
06 September 2025
CAS responds to Housing Emergency Action Plan
02 September 2025
Closing the Digital Divide: new project delivers 1200 phones to Scots who need them most
02 September 2025
Some home truths for ministers on Scottish housing
30 August 2025
CAS responds to new energy price cap
27 August 2025
Energy bills too high - even in warmer weather
25 August 2025
Here's how to challenge negative perceptions of people in poverty
23 August 2025
Welfare should be a tool of cohesion not isolation
18 August 2025
A revolutionary new vision for social security, designed by and for disabled people
09 August 2025
An epic voyage
08 August 2025
CAS reacts to Ofgem announcement on faulty meters
08 August 2025
Good news on the fight to tackle scourge of Council Tax debt
04 August 2025
A route out of crisis
28 July 2025
The poverty premium: why do we tolerate harm?
23 July 2025
Don’t let the summer heat fool you - energy debt is a year-round problem
21 July 2025
The importance of getting social security right
14 July 2025
Compassion, not cost-cutting, should be at the heart of welfare reform
07 July 2025
We will remain free - advice on poverty must not be commercialised
30 June 2025
UK government’s welfare reforms will be ‘devastating’ for sick and disabled people in Scotland
18 June 2025
Preparing for Pension Age Disability Payment
18 June 2025
Just two weeks to go before meter switch-off which could leave thousands without energy
16 June 2025
Damp and mouldy housing means too many people are left in the cold
10 June 2025
I’m getting tired of playing the cost of living game
02 June 2025
“This will be devastating for all of us”: why welfare reforms don’t need to happen
26 May 2025
New funding is a vote of confidence in our service
19 May 2025
Forth Valley: the Legal Aid desert
08 May 2025
Preparing for Pension Age Disability Payment
28 April 2025
Urgent action is needed to lift Scotland’s children out of poverty
22 April 2025
Beware of the blame game on ‘choices’
15 April 2025
Collaboration is key to reducing council tax debt
05 April 2025
Basic Bank Accounts need to be easier for people to open
29 March 2025
Holding to Account: improving access to banking services
26 March 2025
The harsh reality of a life in debt
22 March 2025
Radical reform and the investment needed to deliver dignity
15 March 2025
Personal privacy is the next big civil liberties battle
08 March 2025
The cost of living crisis isn’t back: it never went away
01 March 2025
British Sign Language - how our advice really is for everyone
22 February 2025
Consultation on the Mental Health Moratorium
18 February 2025
We need to talk about foodbanks
18 February 2025
The true extent of the energy crisis across Scotland's communities
15 February 2025
Why we need an energy debt relief scheme
07 February 2025
Embracing AI: How charities can benefit
03 February 2025
Staying connected: the importance of digital inclusion
17 January 2025
Congratulations to Natasha Gilmour MBE
11 January 2025
I netted an MBE, but it's all about teamwork
11 January 2025
New Year's Resolution: Let's out-smart the Scammers
05 January 2025
Eastenders star's fate shows we are all vulnerable
28 December 2024
Compassion for children by next Christmas?
21 December 2024
Improving Lives in Barlinnie - a Good News story
14 December 2024
Worried about fuel bills this winter? Let's chat
07 December 2024
What's needed from the Scottish Budget for charities like ours
30 November 2024
How can we unlock the £23bn in unclaimed benefits?
23 November 2024
For the energy rates we pay we deserve a first-class service. And we're not getting it.
19 November 2024
A significant milestone for social security in Scotland
16 November 2024
What next for Scotland's armed forces community?
09 November 2024
UK Budget Report Card: Definite progress but government must go further and faster to help those in need
03 November 2024
Are people being priced out of justice
02 November 2024
How FinTech is closing the digital exclusion gap
26 October 2024
Poverty hurts us all. Here's how we can end it together
11 October 2024
How poor transport links are a root cause of poverty
06 October 2024
Are you claiming all the support you are entitled to?
05 October 2024
Scotland's homelessness levels are unacceptable. So why do we accept them?
28 September 2024
Putting a stop to bank arrestment of benefits
21 September 2024
If you're feeling secure in your job you're one of the lucky ones
14 September 2024
Fuel poverty warning for pensioners this winter
07 September 2024
You shouldn't have to pay for the right to work in a fair workplace
31 August 2024
Why spend money on debt advice when you can get the best for free?
24 August 2024
Scotland's third sector is crying out for a new funding model
17 August 2024
Keep Renting Right: the importance of enforcement
10 August 2024
The Scottish Child Payment leads the way in the fight against poverty
03 August 2024
Copper wire's days are numbered. Here's why you should care
27 July 2024
New debt advice handbook published
20 July 2024
These levels of energy debt are not normal. Action is needed now
13 July 2024
Memo to new UK Government: We see what others don't. Listen to us.
06 July 2024
Some good news in the fight to make the debt industry fairer
29 June 2024
Smart minds thought Lockdown would change the way people access services. They were wrong.
08 June 2024
New heat technologies mean cheaper bills and less pollution - but good advice is essential
01 June 2024
The value of being part of a social policy network
01 June 2024
Remembering the week everyone hated us
25 May 2024
The never-ending story of Citizens Advice
18 May 2024
What Impact would Scotland's missing billions make?
11 May 2024
A proposal with disastrous consequences for advice
04 May 2024
A major milestone for a remarkable part of the CAS network
15 April 2024
Claims that cost of living crisis is over are for the birds
30 March 2024
Over 650,000 people cite the cost of living as debt driver
11 March 2024
A type of debt that you particularly need to avoid
09 March 2024
We need to take the shame out of being in debt
24 February 2024
Over 660,000 people say debt has impacted their mental health
17 February 2024
It's good to talk. Especially about money
04 November 2023
The vicious cycle between financial problems and poor mental health
07 October 2023
Beware the Council Tax debt trap
16 September 2023
Debt must be bad, it says so in the movies
09 September 2023
Here's how to break the vicious cycle between debt and depression
29 April 2023
Debt will be the legacy of the cost of living crisis
18 March 2023
Serious danger in changes to the law on loans
31 December 2022
The Drivers Behind Council Tax Arrears
18 May 2022
View all news