RBA - Retirement Benefit Authority
Source: http://www.rba.go.ke
Archived: 2026-04-23 14:52
RBA - Retirement Benefit Authority
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+254 (20) 2809000
Toll Free No: 0800720300
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Individual Pension Schemes
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Twitter
Instagram
Youtube
Linkedin
FAQ
File a Complaint
Contact Us
ISO 9001:2015 Certified
[email protected]
+254 (20) 2809000
Toll Free No: 0800720300
Whistleblower
Individual Pension Schemes
Facebook
Twitter
Instagram
Youtube
Linkedin
Whistleblower
Individual Pension Schemes
FAQ
File a Complaint
Contact Us
ISO 9001:2015 Certified
LATEST:
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
Retirement Benefits Authority Welcomes Mr. Abdi Ali Mohamed as New Board Chairperson
Have Your Say: Public Participation on Proposed Changes to Kenya’s Retirement Benefits Laws (FY 2026/2027)
Financial sector lauds technology-driven innovations while emphasising the importance of proactive risk mapping and mitigation strategies
Securing Tomorrow: Key Findings on the State of Kenya’s Retirement Benefits Sector
Kenyan Pension Assets Surge by 12.22% in Six Months
25 Years of Securing Tomorrow: RBA Marks Silver Jubilee with Key Sector Convention
Stakeholder Sensitization and Dissemination Forums
RETIREMENT BENEFITS AUTHORITY
Safeguarding your Retirement Benefits
Do you have a retirement Plan?
Your future starts now. Join a scheme that fits your requirements as you prepare for retirement
Self Employed. Can I still save for retirement?
There are schemes that are aimed at helping self-employed people save for retirement
Retirement Calculator
Levy Calculator
Read More
Read More
Read More
Read More
Read More
Core Functions
Our Mandate
News and Events
Publications
Learning Centre
Online Services
Service Delivery Charter
1. SCHEME MEMBERS COMPLAINTS HANDLING
Requirements
Cost
Timeline
File an official complaint or dispute with regards to the running of retirement benefit scheme.
Free
Acknowledge complaint within 7 working days. Respond to the complaint within 30 working days
2. GENERAL PUBLIC COMPLAINTS
Requirements
Cost
Timeline
RESPONSE TO GENERAL PUBLIC COMPLAINTS AND GRIEVANCES
File an official verbal or written complaint in regard to any service rendered by the Authority
Free
Acknowledge complaint within 1 working day.
RESOLUTION OF GENERAL COMPLAINTS
File an official verbal or written complaint in regard to any service rendered by the Authority
Free
14 working days.
3. TRAINING
Requirements
Cost
Timeline
Retirement Planning
a) Open Seminars
Register for the scheduled training published on the Authority’s website
Free
Respond within 7 working days
b) In-house Seminars
Submit a written request to the Authority
Free
Respond within 7 working days
4. AWARENESS CREATION
Requirements
Cost
Timeline
1. Scheme Member Education
Submit a written request to the Authority
Free
Respond within 7 working days
2. Employer /organized groups sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
3. Trustees sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
4. Service providers sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
5. REGISTRATION AND LICENSING
Provision of data/information
Requirements
Cost
Timeline
a. Registration of schemes
Submit a completed A5 forms for occupational schemes.
Submit a completed A3 forms for individual schemes.
Form II for umbrella schemes.
Submit a completed application form for Income drawn downs
Free
Registration within 90 days upon receipt of required documents.
b. Licensing of service providers
i. Fund Managers
A2 for Fund Managers
Ksh.50,000
Registration within 90 days upon receipt of required documents.
ii. Custodians
A1 for Custodians
Ksh.50,000
Registration within 90 days upon receipt of required documents.
iii. Administrators
A6 for Administrators
Ksh.50,000
Registration within 90 days upon receipt of required documents.
Corporate Trustees
1 for Corporate Trustees
Ksh.50,000
Registration within 90 days upon receipt of required documents.
Registration of Suppliers
Duly filled application form and requisite documents
Free
14 Working Days
Processing of Tenders
Submit bids for goods and services
Free
90 Days
Payment of Suppliers
Avail invoice/delivery note, copy of LSO/LPO/Contract
Free
30 days from the date of advertisement
Registration of Suppliers
Duly filled application form and requisite documents
Free
14 Working Days
Disposal of obsolete stores
Submission of bids
Free
60 days from the date of advertisement
Public Participation in policy making process
Familiarization with issues and active participation
Free
1 day
Recruitment of Staff
Make formal application based on the advert
Free
Within 90 Days
Access to Information
Inspection of Register
Submit a written request to the Authority
Free
Within 30 Days
Submit a written request for information to the Authority
Free
Within 21 Days
6. INQUIRIES
Requirements
Cost
Timeline
Telephone call
Free
Answer within 15 seconds
Inquiries via written correspondence (letters) /email
Free
Respond within 5 working days after receipt
Email and social media
Free
within 1 working day
Visit to our offices:
a) Response to enquiry by walk-in clients
Free
1 Minute
b) Attend to walk-in clients with appointment
Free
Attend to you within 5 minutes
Attend to walk-in clients without appointment
Free
Attend to you within 10 minutes
Service Charter English
File Size
4.25 MB
Downloads
2239
Download
Service Charter Kiswahili
File Size
1.30 MB
Downloads
996
Download
“HUDUMA BORA NI HAKI YAKO”
Looking for a Retirement Scheme?
Types of Schemes
Registered Schemes
Membership Benefits
Members Rights
Registered Administrators
Registered Fund Managers
Registered Custodians
Actuaries
Frequently Asked Questions
Looking to register a retirement Scheme?
Schemes Registration Requirements
Licensing Requirements
Registration & License Forms
Registration Compliance Forms
Schemes Administration
The Retirement Benefits Levy
Retirement Benefits Appeals Tribunal
Retirement Benefits Regulations
Our Mandate
RBA begun with the enactment of the Retirement Benefits Act No. 3 of 1997 and subsequent establishment of Retirement Benefits Authority in October, 2000. The Act bequeathed the Authority a mandate to steer the retirement benefits industry through prudent regulation and supervision of the sector; promotion of development of the sector; protection of the interest of members and sponsors of retirement benefit.
Regulate and Supervise
the establishment and management of
retirement benefits schemes;
Protect
the interests of members and sponsors of retirement benefits
sector;
Promote
the development of the retirement benefits sector
Advise
the Cabinet Secretary, National Treasury on the national policy to be followed with regard
to retirement benefits industry
Implement
all government policies relating to the industry
Stay up to date
Follow us on our Socials
Open Twitter
Tweets by RBAKenya
Latest News
View More News
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
The landscape for digital assets in Kenya is entering a
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Kenya’s retirement benefits industry closed December 2025 with Assets Under
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
March 3, 2026
The Kenyan retirement benefits sector has demonstrated remarkable resilience and
Upcoming Events
View All Events
6 Jun -
7 Jun
2024
Research Dissemination Forum
Naivasha
Add to Calendar
9 May -
10 May
2024
Research Dissemination Forum
Kakamega
Add to Calendar
22 Apr -
23 Apr
2024
Research Dissemination Forum
Kisii
Add to Calendar
RBA FY 2023-2024 TRAINING CALENDAR
Stay Up to Date by Subscribing to our Newsletter
Facebook
Twitter
Youtube
Instagram
Publications
Latest Publications
Draft Financial Consumer Protection Framework for Kenya
Public Notice- Virtual Asset Service Providers Regulations, 2026
Notice: Registered Managers as at February 28, 2026
Notice: Registered Administrators as at February 28, 2026
Notice: Registered Corporate Trustees as at February 28, 2026
Notice: Registered Custodians as at Feb 28, 2026
Retirement Benefits Industry Brief as at December 2025
The Pension Magazine
Research Papers
Industry Perfomance Reports
Statistical Digest
Annual Reports
Learning Centre
Testimonials
View All Testimonals
The Retirement Benefits Authority's Defined Contribution and Defined Benefit Scheme offers two distinct options for individuals planning for their retirement. The Defined Contribution (DC) scheme provides a transparent and portable retirement
George Ndung'u, 34 year old
Kiambu
The Retirement Benefits Authority's Defined Contribution and Defined Benefit Scheme cater to different retirement planning needs. The DC scheme appeals to those seeking transparency and portability, enabling them to have greater
Chris Mwakuwa, 26 year old
Nairobi
Youtube Channel
View Youtube Channel
Our Blog
View More Blogs
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Online Services
E-Procurement
Complaints
Whistleblower
Careers
Tribunal
Our Achievements
Safeguarding your Retirement Benefits
Ksh
Assets under Management
0
T
Percent (%)
Membership coverage
0
Registered Individual
Pension Plans
0
Registered Custodians
0
Registered Managers
0
Registered Administrators
0
Registered Corporate
Trustees
0
Registered Pension
Schemes
0
Quick Links
The National Treasury & Economic Planning
Insurance Regulatory Authority (IRA)
Capital Markets Authority
Unclaimed Financial Assets Authority (UFAA)
Sacco Societies Regulatory Authority (SASRA)
How to Save for Retirement
Frequently Asked Questions
Photo & Video Gallery
Regulatory Framework
The Retirement Benefits Act
Retirement Benefits Regulations
Complaints and Procedures
Investment Regulations & Policies
Supervision Framework
Key Regulatory Bodies
Schemes
Types of Schemes
Schemes Registration Requirements
Retirement Benefits Levy
Registered Schemes
Schemes Administration
Registration & Compliance Forms
Investments and Regulation Policies
Latest News
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
March 3, 2026
We are Certified
ISO 9001:2015 Certified
Download the RBA App today
+254 (20) 2809000
Toll Free No: 0800720300
(Safaricom Network)
[email protected]
Facebook
Twitter
Youtube
Instagram
Linkedin
Sitemap
Careers
Tenders
Complaints
Whistleblower
FAQ
© 2026 RBA All rights reserved
Developed by Sohn and Sol Technologies Limited
Home
File a Complaint
FAQs
Contact Us
[ Placeholder content for popup link ]
WordPress Download Manager - Best Download Management Plugin
Skip to content
File a Complaint
FAQS
Contact Us
[email protected]
+254 (20) 2809000
Toll Free No: 0800720300
Youtube
ISO 9001:2015 Certified
Whistleblower
Individual Pension Schemes
Youtube
FAQ
File a Complaint
Contact Us
ISO 9001:2015 Certified
[email protected]
+254 (20) 2809000
Toll Free No: 0800720300
Whistleblower
Individual Pension Schemes
Youtube
Whistleblower
Individual Pension Schemes
FAQ
File a Complaint
Contact Us
ISO 9001:2015 Certified
LATEST:
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
Retirement Benefits Authority Welcomes Mr. Abdi Ali Mohamed as New Board Chairperson
Have Your Say: Public Participation on Proposed Changes to Kenya’s Retirement Benefits Laws (FY 2026/2027)
Financial sector lauds technology-driven innovations while emphasising the importance of proactive risk mapping and mitigation strategies
Securing Tomorrow: Key Findings on the State of Kenya’s Retirement Benefits Sector
Kenyan Pension Assets Surge by 12.22% in Six Months
25 Years of Securing Tomorrow: RBA Marks Silver Jubilee with Key Sector Convention
Stakeholder Sensitization and Dissemination Forums
RETIREMENT BENEFITS AUTHORITY
Safeguarding your Retirement Benefits
Do you have a retirement Plan?
Your future starts now. Join a scheme that fits your requirements as you prepare for retirement
Self Employed. Can I still save for retirement?
There are schemes that are aimed at helping self-employed people save for retirement
Retirement Calculator
Levy Calculator
Read More
Read More
Read More
Read More
Read More
Core Functions
Our Mandate
News and Events
Publications
Learning Centre
Online Services
Service Delivery Charter
1. SCHEME MEMBERS COMPLAINTS HANDLING
Requirements
Cost
Timeline
File an official complaint or dispute with regards to the running of retirement benefit scheme.
Free
Acknowledge complaint within 7 working days. Respond to the complaint within 30 working days
2. GENERAL PUBLIC COMPLAINTS
Requirements
Cost
Timeline
RESPONSE TO GENERAL PUBLIC COMPLAINTS AND GRIEVANCES
File an official verbal or written complaint in regard to any service rendered by the Authority
Free
Acknowledge complaint within 1 working day.
RESOLUTION OF GENERAL COMPLAINTS
File an official verbal or written complaint in regard to any service rendered by the Authority
Free
14 working days.
3. TRAINING
Requirements
Cost
Timeline
Retirement Planning
a) Open Seminars
Register for the scheduled training published on the Authority’s website
Free
Respond within 7 working days
b) In-house Seminars
Submit a written request to the Authority
Free
Respond within 7 working days
4. AWARENESS CREATION
Requirements
Cost
Timeline
1. Scheme Member Education
Submit a written request to the Authority
Free
Respond within 7 working days
2. Employer /organized groups sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
3. Trustees sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
4. Service providers sensitization
Submit a written request to the Authority
Free
Respond within 7 working days
5. REGISTRATION AND LICENSING
Provision of data/information
Requirements
Cost
Timeline
a. Registration of schemes
Submit a completed A5 forms for occupational schemes.
Submit a completed A3 forms for individual schemes.
Form II for umbrella schemes.
Submit a completed application form for Income drawn downs
Free
Registration within 90 days upon receipt of required documents.
b. Licensing of service providers
i. Fund Managers
A2 for Fund Managers
Ksh.50,000
Registration within 90 days upon receipt of required documents.
ii. Custodians
A1 for Custodians
Ksh.50,000
Registration within 90 days upon receipt of required documents.
iii. Administrators
A6 for Administrators
Ksh.50,000
Registration within 90 days upon receipt of required documents.
Corporate Trustees
1 for Corporate Trustees
Ksh.50,000
Registration within 90 days upon receipt of required documents.
Registration of Suppliers
Duly filled application form and requisite documents
Free
14 Working Days
Processing of Tenders
Submit bids for goods and services
Free
90 Days
Payment of Suppliers
Avail invoice/delivery note, copy of LSO/LPO/Contract
Free
30 days from the date of advertisement
Registration of Suppliers
Duly filled application form and requisite documents
Free
14 Working Days
Disposal of obsolete stores
Submission of bids
Free
60 days from the date of advertisement
Public Participation in policy making process
Familiarization with issues and active participation
Free
1 day
Recruitment of Staff
Make formal application based on the advert
Free
Within 90 Days
Access to Information
Inspection of Register
Submit a written request to the Authority
Free
Within 30 Days
Submit a written request for information to the Authority
Free
Within 21 Days
6. INQUIRIES
Requirements
Cost
Timeline
Telephone call
Free
Answer within 15 seconds
Inquiries via written correspondence (letters) /email
Free
Respond within 5 working days after receipt
Email and social media
Free
within 1 working day
Visit to our offices:
a) Response to enquiry by walk-in clients
Free
1 Minute
b) Attend to walk-in clients with appointment
Free
Attend to you within 5 minutes
Attend to walk-in clients without appointment
Free
Attend to you within 10 minutes
Service Charter English
File Size
4.25 MB
Downloads
2239
Download
Service Charter Kiswahili
File Size
1.30 MB
Downloads
996
Download
“HUDUMA BORA NI HAKI YAKO”
Looking for a Retirement Scheme?
Types of Schemes
Registered Schemes
Membership Benefits
Members Rights
Registered Administrators
Registered Fund Managers
Registered Custodians
Actuaries
Frequently Asked Questions
Looking to register a retirement Scheme?
Schemes Registration Requirements
Licensing Requirements
Registration & License Forms
Registration Compliance Forms
Schemes Administration
The Retirement Benefits Levy
Retirement Benefits Appeals Tribunal
Retirement Benefits Regulations
Our Mandate
RBA begun with the enactment of the Retirement Benefits Act No. 3 of 1997 and subsequent establishment of Retirement Benefits Authority in October, 2000. The Act bequeathed the Authority a mandate to steer the retirement benefits industry through prudent regulation and supervision of the sector; promotion of development of the sector; protection of the interest of members and sponsors of retirement benefit.
Regulate and Supervise
the establishment and management of
retirement benefits schemes;
Protect
the interests of members and sponsors of retirement benefits
sector;
Promote
the development of the retirement benefits sector
Advise
the Cabinet Secretary, National Treasury on the national policy to be followed with regard
to retirement benefits industry
Implement
all government policies relating to the industry
Stay up to date
Follow us on our Socials
Open Twitter
Tweets by RBAKenya
Latest News
View More News
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
The landscape for digital assets in Kenya is entering a
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Kenya’s retirement benefits industry closed December 2025 with Assets Under
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
March 3, 2026
The Kenyan retirement benefits sector has demonstrated remarkable resilience and
Upcoming Events
View All Events
6 Jun -
7 Jun
2024
Research Dissemination Forum
Naivasha
Add to Calendar
9 May -
10 May
2024
Research Dissemination Forum
Kakamega
Add to Calendar
22 Apr -
23 Apr
2024
Research Dissemination Forum
Kisii
Add to Calendar
RBA FY 2023-2024 TRAINING CALENDAR
Stay Up to Date by Subscribing to our Newsletter
Youtube
Publications
Latest Publications
Draft Financial Consumer Protection Framework for Kenya
Public Notice- Virtual Asset Service Providers Regulations, 2026
Notice: Registered Managers as at February 28, 2026
Notice: Registered Administrators as at February 28, 2026
Notice: Registered Corporate Trustees as at February 28, 2026
Notice: Registered Custodians as at Feb 28, 2026
Retirement Benefits Industry Brief as at December 2025
The Pension Magazine
Research Papers
Industry Perfomance Reports
Statistical Digest
Annual Reports
Learning Centre
Testimonials
View All Testimonals
The Retirement Benefits Authority's Defined Contribution and Defined Benefit Scheme offers two distinct options for individuals planning for their retirement. The Defined Contribution (DC) scheme provides a transparent and portable retirement
George Ndung'u, 34 year old
Kiambu
The Retirement Benefits Authority's Defined Contribution and Defined Benefit Scheme cater to different retirement planning needs. The DC scheme appeals to those seeking transparency and portability, enabling them to have greater
Chris Mwakuwa, 26 year old
Nairobi
Youtube Channel
View Youtube Channel
Our Blog
View More Blogs
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Online Services
E-Procurement
Complaints
Whistleblower
Careers
Tribunal
Our Achievements
Safeguarding your Retirement Benefits
Ksh
Assets under Management
0
T
Percent (%)
Membership coverage
0
Registered Individual
Pension Plans
0
Registered Custodians
0
Registered Managers
0
Registered Administrators
0
Registered Corporate
Trustees
0
Registered Pension
Schemes
0
Quick Links
The National Treasury & Economic Planning
Insurance Regulatory Authority (IRA)
Capital Markets Authority
Unclaimed Financial Assets Authority (UFAA)
Sacco Societies Regulatory Authority (SASRA)
How to Save for Retirement
Frequently Asked Questions
Photo & Video Gallery
Regulatory Framework
The Retirement Benefits Act
Retirement Benefits Regulations
Complaints and Procedures
Investment Regulations & Policies
Supervision Framework
Key Regulatory Bodies
Schemes
Types of Schemes
Schemes Registration Requirements
Retirement Benefits Levy
Registered Schemes
Schemes Administration
Registration & Compliance Forms
Investments and Regulation Policies
Latest News
Kenya Moves to Regulate Crypto: National Treasury Unveils Draft VASP Regulations 2026
March 19, 2026
Kenya’s Pension Assets rise to Ksh2.81 trillion in 2025
March 4, 2026
Kenyan Pension Industry Surges: AUM Hits Ksh 2.8 Trillion in 2025
March 3, 2026
We are Certified
ISO 9001:2015 Certified
Download the RBA App today
+254 (20) 2809000
Toll Free No: 0800720300
(Safaricom Network)
[email protected]
Youtube
Sitemap
Careers
Tenders
Complaints
Whistleblower
FAQ
© 2026 RBA All rights reserved
Developed by Sohn and Sol Technologies Limited
Home
File a Complaint
FAQs
Contact Us
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