United Memorial Medical Center | Rochester Regional Health

United Memorial Medical Center | Rochester Regional Health
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United Memorial Medical Center
United Memorial Medical Center
Primary Location
127 North St
,
Batavia NY 14020
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Call:
(585) 343-6030
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General Info
Offices
General Hours
Thu
:
Open 24 hours
General Hours
Mon
:
Open 24 hours
Tue
:
Open 24 hours
Wed
:
Open 24 hours
Thu
:
Open 24 hours
Fri
:
Open 24 hours
Sat
:
Open 24 hours
Sun
:
Open 24 hours
Visitor Hours & Guidelines
Plan your visit to United Memorial Medical Center
Visitor hours are
9 AM - 8 PM
View Guidelines
Accommodations
Accommodations
ATM on site
Pediatric Friendly
Spiritual Care Available
Medical Library on site
Gift Shop
Cafe
MyCare
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Featured Providers
Offices & Departments at United Memorial Medical Center
Infectious Disease - Batavia
Ste 4
View Location Details
Sands-Constellation Heart Institute Same Day Heart Care - Batavia
Fl 2
View Location Details
Wound Care Center - Batavia
127 North St
View Location Details
Pulmonary Medicine - Batavia
Ste 4
View Location Details
United Memorial Birthing Unit
127 North St
View Location Details
Pharmacy - Batavia
Fl 1
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Lipson Cancer Institute - Batavia
127 North St
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Imaging Center - Batavia North St.
Fl 1
View Location Details
Emergency Department - Batavia
127 North St
View Location Details
View Location Details
About United Memorial Medical Center
United Memorial has been serving residents of Genesee County and surrounding rural communities since its inception as Batavia Hospital in 1902. Today, United Memorial Medical Center represents more than 900 employees, all committed to providing patients with personalized, comprehensive, and state-of-the-art care.
United Memorial is a designated New York State Stroke Center, providing a full range of care services to meet its patients' needs. The 131-bed facility includes a state-of-the-art surgical department, a wound care center, urgent care, maternity services, and a Joint Replacement Center of Excellence - along with a number of primary and specialty physician offices.
United Memorial Medical Center is proud to manage the New York State Cancer Services Partnership Grant for Orleans and Genesee Counties.
Key Contact Information
UMMC Hospital main phone number: (
585) 343-6030
Patient information
: (585) 343-6030
Billing & insurance:
(585) 201-5065
Financial assistance: (
585) 922-1900
Medical Records:
Follow these steps to obtain a copy of your medical records
Birth & death certificates:
Available from the County Clerk's Office of Vital Records.
Physician referrals:
For health information and referrals, call us at (585) 368-3000
Human Resources: (
585) 344-7431
To voice a compliment or concern, please call the "
Speak Up We Care Patient Hotline"
at (585) 922-5465 or
submit a compliment or complaint via our online form.
You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.
If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447
Dining at United Memorial Medical Center
The North Street Cafeteria is open Monday - Friday for breakfast, lunch, and dinner. On weekday holidays, we observe our regular hours:
Breakfast: 7:00 am - 10: 00 am
Lunch: 11:00 am - 1:30 pm
Dinner: 4:30 pm - 6:00 pm
The Cafeteria is closed on weekends.
The North Street Kiosk is open Monday - Friday, from 7: 00 am - 4:00 pm. We close daily from 10:00 am - 10:30 pm, and are closed on all holidays.
Other UMMC Services
Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.
To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.
Non-English Speaking Patients
In-house Spanish Interpreters are available at RGH Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.
Deaf or Hard-of-Hearing Patients
American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.
Blind or Visually Impaired Patients
Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.
For more information
regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.
As spiritual care providers in a clinical setting, our chaplains help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.
Common areas where our chaplains provide assistance are:
During times of crisis
COVID-19 Pandemic Support
Facing life changes and challenges
Experiencing grief and loss
Providing spiritual counsel and guidance
Discerning goals of care
The Jerome Center Gift Shop (16 Bank Street, Batavia, NY 14020) caries a unique selection of gifts and other items to meet a wide variety of gift-giving needs, including:
Plush toys
Apparel
Jewelry
Décor
Candy
Personal care products
Accessories and more!
Call us at (585) 343-6030, extension 4198 and ask about free delivery to patient rooms.
The Jerome Center Gift Shop is open Monday - Friday, 12:00 pm - 4:00 pm, and Saturday, 9:00 am - 12:00 pm.
Our Gift Shop was founded and operated by volunteers of the St. Jerome Guild. The Guild has been serving visitors, patients, families, and the community for over 100 years. Gift Shop proceeds benefit patient care at United Memorial Medical Center, and have funded projects and purchases including equipment, furniture, and essential supplies.
Hotels Close to United Memorial Medical Center
We know it can be challenging to find the right place to stay as a patient or a loved one visiting United Memorial. Several hotels nearby include:
Holiday Inn Express & Suites
4356 Commerce Drive
Batavia, NY 14020
(585) 344-0001
Best Western Crown Inn & Suites
8210 Park Road
Batavia, NY 14020
(585) 344-8882
La Quinta Inn & Suites by Wyndham
8200 Park Road
Batavia, NY 14020
(585) 344-7000
Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on:
Insurance plans accepted
How to pay a bill
Financial assistance programs
Cost estimates and planning tools
If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below:
Phone:
(585) 922-1900
Toll-free:
(866) 209-0949
Hours:
Monday - Friday, 8:30am - 5:00pm
Certificates and Awards
Emergency Nurses Association (ENA) 2025-2028 Lantern Award
DNV Healthcare Accredited
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