Wellstar Douglas Medical Center | Wellstar Health System
Source: http://www.wellstar.org/locations/pages/wellstar-douglas-hospital.aspx
Archived: 2026-04-23 16:39
Wellstar Douglas Medical Center | Wellstar Health System
Wellstar Douglas Medical Center
We are here for the health and wellness of the people in Douglas County. Our highly-trained physicians, nurses and staff provide patient-centered, collaborative care from diagnosis through recovery. Offering the latest advancements in technology paired with personalized, whole-person care make Wellstar Douglas a destination for healing. Designated a Level II Emergency Cardiac Care Center.
Wellstar Douglas Medical Center
Info
Services
Awards
Events
News
Publication
COVID-19 Info
Information
Address
8954 Hospital Drive
Douglasville, GA 30134
Phone Number
(470) 644-6000
Directory
Visitor Information
Parking Information
Volunteer Opportunities
Accreditations
Nursing
Patient Guide
(678) 581-5900
Monday:
7:00 AM-6:00 PM
Tuesday:
7:00 AM-6:00 PM
Wednesday:
7:00 AM-6:00 PM
Thursday:
7:00 AM-6:00 PM
Friday:
7:00 AM-6:00 PM
(770) 920-6380
Monday:
8:00 AM-4:30 PM
Tuesday:
8:00 AM-4:30 PM
Wednesday:
8:00 AM-4:30 PM
Thursday:
8:00 AM-4:30 PM
Friday:
8:00 AM-4:30 PM
(770) 792-5400
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6000
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6406
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6409
Monday:
8:30 AM-5:00 PM
Tuesday:
8:30 AM-5:00 PM
Wednesday:
8:30 AM-5:00 PM
Thursday:
8:30 AM-5:00 PM
Friday:
8:30 AM-5:00 PM
Imaging
(678) 581-5900
Open
▼
Monday:
7:00 AM-6:00 PM
Tuesday:
7:00 AM-6:00 PM
Wednesday:
7:00 AM-6:00 PM
Thursday:
7:00 AM-6:00 PM
Friday:
7:00 AM-6:00 PM
Medical Records
(770) 920-6380
Open
▼
Monday:
8:00 AM-4:30 PM
Tuesday:
8:00 AM-4:30 PM
Wednesday:
8:00 AM-4:30 PM
Thursday:
8:00 AM-4:30 PM
Friday:
8:00 AM-4:30 PM
Patient Billing
(770) 792-5400
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Patient Information
(470) 644-6000
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Patient Experience
(470) 644-6406
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Spiritual Health
(470) 644-6409
Open
▼
Monday:
8:30 AM-5:00 PM
Tuesday:
8:30 AM-5:00 PM
Wednesday:
8:30 AM-5:00 PM
Thursday:
8:30 AM-5:00 PM
Friday:
8:30 AM-5:00 PM
Visitor Information
Visitor Check-in Information
Wellstar medical centers are a safe space. All adult visitors must check in at the desk with a photo ID and wear a visitor badge at all times.
Click here for more information.
Patient Privacy
The Health Insurance Portability and Accountability Act (HIPAA) includes rules pertaining to increased and standardized confidentiality and security of health data. HIPAA privacy regulations require that access to patient information be limited to only those authorized, and that only the information necessary for a task be available to them. Personal health information is always protected and kept confidential. Unless otherwise instructed, visitors of Wellstar hospitals can be provided the location of a patient and general information about their condition. Read our Notice of Privacy Practices to learn more.
Visiting Hours & Policies
We believe the support of friends and family is important when a friend or loved one is ill. It is our pleasure to make this possible with a regular schedule of visiting hours that accommodate well-wishers and family members while also respecting the comfort and privacy of our patients. Please observe the following guidelines when visiting the hospital.
All children should be accompanied by an adult.
At times you may be asked to leave the room under special circumstances, such as special care, emergencies, or when our patients' rights and confidentiality need to be respected.
Please limit the number of adult visitors to two at a time.
Visit lengths depend on the patient’s condition and needs.
Please review additional requirements in the “Patient’s Guide” located in each patient room.
Tobacco Policy
As of January 1, 2012, our campus is tobacco-free. Tobacco use of any kind is not permitted anywhere on hospital grounds. Your cooperation is appreciated.
Spiritual Health Hours and Availability
Monday through Friday, 8:30 AM to 5:00 PM
Outside these hours and Saturday and Sunday, ask any of our team members to contact the chaplain or call (866) 462-8449 to reach the on-call chaplain.
Visiting Hours
Hours of visitation may vary by department.
General Hours
7:00 AM - 8:00 PM
Maternity Hours
We are delighted to welcome visitors from 7 AM to 8 PM.
Visitors must be 18 years or older, except for siblings of the new baby. If younger siblings are visiting, they must be supervised by another designated adult (other than the patient) at all times. During the birthing process, up to three visitors may join you, depending on the care team's recommendations. Please note, all visitors will be asked to step out during epidural administration. For cesarean sections, one support person may accompany you in the operating room. To ensure your safety and well-being, your physician or nurses may limit the number of visitors based on health considerations, including CDC guidelines. One support person, aged 18 or older, is welcome to stay overnight in the birthing suite, though no one under 18 is permitted to stay overnight.
We are here to support you and your family during this special time!
Critical Care Unit
7:30 AM - 8 PM. Please limit visitors to 2 at a time during the day and 1 overnight.
Parking Information
Patients and Visitors can enter the campus from Hospital Drive or Prestley Mill Road. The Surgery Center Entrance should be utilized by all patients scheduled for outpatient same day procedures in Surgery and Endoscopy (Gastroenterology & Pulmonary). Utilize the Emergency Room Entrance for all urgent or emergency situations. All other patients and visitors should utilize the Hospital’s Main Entrance. Free parking is available directly in front of the Main Entrance, Surgery Center Entrance, and Emergency Room Entrance.
Become a Wellstar Volunteer
The recent expansion and renovations of Wellstar Douglas Medical Center in Douglasville means the need for volunteers has never been greater. Wellstar Douglas volunteers staff the information desk and gift shop. Volunteers also provide critical support to staff and nurses on hospital floors, in the emergency room and in the operating rooms.
Most volunteer opportunities are available 9 AM to 5 PM Monday through Friday. Volunteers are asked to commit to at least one four-hour shift per week for a minimum of six months or 100 hours, whichever comes first.
Learn more about volunteer opportunities at Wellstar Douglas Medical Center
Accreditations & Recognitions
Quality & Safety
Georgia Oglethorpe Award for Performance Excellence (2025)
US News and World Report Magazine, 5th Top Regional Hospital
Eight AJC Celebrate Nursing Honorees, 2020
Heart Care
Advanced certification as a Joint Commission Primary Heart Attack Center
Emergency Cardiac Care Center Level II by the Georgia Department of Public Health — This is the highest level that can be achieved without offering open-heart surgery, which is available through partner hospitals in our cardiovascular network
Mission: Lifeline® - STEMI Receiving Center - GOLD Award by the American Heart Association
AHA Mission Lifeline Silver 2019, NSTEMI
Get With the Guidelines Heart Failure Gold Plus, Target Type 2 Diabetes Honor Roll, Target Heart Failure Honor Roll
Get With the Guidelines Coronary Artery Disease NSTEMI Gold with Target Type 2 Diabetes
Get With the Guidelines Stroke Silver Plus Target: Stroke Elite Honor Roll Target: Type 2 Diabetes Honor Roll
Stroke Care
Designated a Primary Stroke Center by The Joint Commission and the Georgia Department of Public Health
Maternity
Level II designation by The Joint Commission for Maternal Levels of Care
Baby Friendly Designation, 2019
Cancer Care
First to be recognized in Georgia as a Network Cancer Program by the American College of Surgeons Commission on Cancer
Nursing at Wellstar Douglas Medical Center
At Wellstar Douglas, it takes a village to deliver personalized care to the community. Our healthcare heroes are more than just nurses, doctors and staff helping people overcome illnesses. We are truly friends caring for friends, family caring for family and neighbors caring for neighbors.
Learn more about the nursing culture at Wellstar Douglas Medical Center.
Patient Guide
Patient Guide
Click here to read helpful information for your stay.
COVID-19 Info
Services
Service
Heart Care
Improving your heart health with complete cardiovascular care.
Learn More
Service
Imaging Center
Highly detailed images set you on the quickest path to treatment and healing.
Learn More
Service
Labor and Delivery
Ensuring your birth experience is as comfortable and joyous as possible.
Learn More
Department
Emergency Care
Expert care you need when you need it most. Specialized pediatric emergency care.
Learn More
Service
Cancer Care
Comprehensive cancer care for the whole person.
Learn More
Service
Orthopedic Surgery
No matter the injury, we’ve got everything you need to get moving again.
Learn More
Service
Neuro Care
Expert care for brain and spine disease and injury, including stroke care.
Learn More
Service
Sleep Center
Convenient, comfortable setting for diagnosing sleep-related issues.
Learn More
Service
Robotic Surgery
Advanced technology with smaller incisions, less pain and quicker recovery.
Learn More
Ongoing Care
Physical Therapy
Personalized solutions that improve mobility, function and quality of life.
Learn More
Ongoing Care
Wound Care
Customized care for non-healing or chronic wounds.
Learn More
Service
Urgent Care
Convenient care for routine ailments, illness and injuries, from newborns to adults.
Learn More
View All Services
Awards and Accreditations
Wellstar is frequently recognized for its commitment to providing world-class healthcare and excellent patient service
American Nurses
Credentialing Center
The Pathway to Excellence® designation by the American Nurses Credentialing Center recognizes our hard work of building a culture of nursing excellence and providing world-class care. Douglas Medical Center was the first in our system and the fourth in the state of Georgia to achieve this designation.
No. 3 of Top 25 Medium Sized Hospitals
Wellstar Douglas Medical Center ranks third in state rating list of Top 25 Medium Sized Hospitals by Georgia Trend Magazine.
Advanced Certification by The Joint Commission
Wellstar Douglas Medical Center has met and seeks to maintain The Joint Commission’s high standards in providing the next generation of cardiac care.
Wellstar Douglas Medical Center Earns Advanced Certification
The Joint Commission Certifies Hospital as Primary Heart Attack Center
Recognized for Excellence
Wellstar Douglas has been awarded the Leapfrog safety award four years in a row.
Main Entrance
Caring for the people of Douglas County.
Hyperbaric Wound Care
Hyperbaric oxygen therapy promotes faster healing for diabetic and vascular insufficiency ulcers, other non-healing wounds, compromised skin grafts and flaps and thermal burns.
Women's Center
Each room provides the highest level comfort and privacy, putting patient's needs first.
Pediatric Emergency Department
Our aquatic-themed, 7,600 square-foot facility provides specialized care for children from birth to 18 years of age.
Upcoming Events
View All Events
For the health and safety of our communities during the COVID-19 pandemic, all events and classes are limited. For a complete list,
see our event calendar
.
News
Wellstar Douglas Medical Center Receives 2025 Georgia Oglethorpe Award
For the first time, Wellstar Douglas Medical Center has earned the prestigious Georgia Oglethorpe Award, the highest level of recognition for organizational performance excellence in the state.
Each year, the Sterling Council presents the award to organizations and businesses that demonstrate performance excellence in their management and operations. Wellstar Douglas is the first business in Douglas County to receive the award.
Founded in 1974, the hospital recently celebrated its 50th year in the community. The non-profit 108-bed community hospital in Douglasville delivers an extensive array of inpatient and outpatient services, including interventional cardiology, maternity care with a level II neonatal intensive care unit, hyperbaric wound care, rehabilitation therapy and robotic surgery, including total joint orthopedics.
Wellstar Douglas President Heath King said hospital leaders use tiered safety huddles, visual management boards, department-based huddles and "A3 Thinking," a problem-solving and decision-making methodology that helps teams identify the root causes of problems and develop solutions that promote a high-reliability organization.
"These leadership methods have created a strong system of two-way communication that links our hospital's senior-most leaders with frontline team members," King said. "We're thrilled that the Sterling Council recognizes our approach for achieving industry-leading financial, quality, marketplace, consumer engagement and workforce results."
Keep Reading
Publications & Articles
Supply Chain Keeps Care Moving with WellBin
Behind every successful patient interaction is a supply chain that works quietly but powerfully in the background. The Wellstar supply chain team uncovered critical gaps in our supply room processes—from expired products and unused inventory to time-consuming manual counts and inconsistent practices across departments. These challenges not only impacted efficiency and cost, but also posed risks to patient safety and regulatory compliance if left unaddressed.
The WellBin story
Managing medical supplies across a health system the size of Wellstar is a complex task. Led by Michael McCullough, senior vice president of supply chain at Wellstar, the supply chain team completed an internal analysis revealing that inefficiencies drove up labor and distribution costs due to rush orders, excess handling and overall waste. These challenges increased the risk of stockouts and overstocking, frustrated clinicians who had to compensate for supply gaps and raised the potential for canceled surgical cases.
One major issue was expired products caused by poor inventory rotation, which posed risks to both compliance and patient care. The team also found that 30% of items in supply rooms were “no-move”—sitting unused on shelves and resulting in wasted space and unnecessary costs.
Additionally, supplies ordered in bulk arrived in boxes, causing overstocks and failing to meet the Joint Commission’s guidelines for avoiding corrugated cardboard on patient floors. Manual supply counting consumed hours of team member time, often leading to inaccuracies and delays. The lack of standardized processes across departments created imbalanced stock levels, while reliance on “tribal knowledge” made it difficult to consistently manage supplies and train new team members. Addressing these pain points became a critical priority for the team as they looked to improve supply chain management across the system.
Streamlining supplies with WellBin
To tackle these problems, Wellstar rolled out an innovative medical supply system called WellBin—Wellstar’s version of the BlueBin system—which was tailored to our supply chain workflows and patient care standards. This two-bin Kanban system is customized and designed around our clinicians’ needs, ensuring they have the right amount of supplies, exactly when they need them. To achieve this, clinicians follow three simple steps:
Pull supplies from the front bin.
Pull the full bin from the back to the front when the front bin is empty.
Put the empty bin in the designated area on top of the rack.
By following this simple process every time, our supply rooms remain organized, efficient and consistently stocked with everything clinicians need. Supplies rarely expire, stockouts are uncommon and waste is significantly reduced.
Wellstar and BlueBin worked hand-in-hand to tailor WellBin with key customizations that support the unique needs of our teams. These include:
Optimized inventory levels
While BlueBin recommends three to five days of inventory, Wellstar increased on-hand stock levels to eight days. This ensures clinical teams always have what they need and reduces costs related to frequent reordering.
Silver cart supply delivery
Supplies from our Consolidated Service Center (CSC) are grouped by supply room and delivered on carts rather than pallets. This eliminates the need for team members to spend up to 90 minutes per day breaking down pallets and reduces cardboard waste on patient floors—supporting Joint Commission compliance.
In-room staging
Instead of using a centralized staging area for replenishment, Wellstar processes replenishment directly within supply rooms—reducing lost bins, excess handling and space constraints.
Dedicated implementation team
Rather than relying on external teams for setup, Wellstar worked with BlueBin to train our own teams to manage builds and maintenance. This approach ensures long-term sustainability, enables faster issue resolution and cuts implementation costs by 50%.
“WellBin transformed our supply chain from a reactive, inefficient process to a proactive and clinician-friendly system,” said Jeremy Stewart, supply chain lean manager at Wellstar.
WellBin makes a difference
Since implementing the WellBin system, Wellstar has seen significant improvements across the supply chain. Expired products have been reduced significantly, boosting patient safety and ensuring better compliance. The system has eliminated time-consuming manual counts, freeing up team member hours and increasing overall efficiency. By standardizing processes across departments, WellBin has minimized reliance on tribal knowledge. This makes it easier for contract and float nurses to find the supplies they need quickly.
Clinician satisfaction has improved, and fewer stockouts mean smoother patient care without interruptions. The reduction in waste has also led to cost savings and stronger regulatory compliance.
“Before WellBin, we were constantly scrambling for supplies,” said Kori Rippet, radiology manager at Wellstar North Fulton Medical Center. “Now, everything is where it should be, and our team can focus on patient care instead of inventory.”
Lessons learned
Implementing WellBin has taught us valuable lessons about improving supply chain management at Wellstar. Clinician involvement proved critical to the smooth adoption of new processes. Customizing BlueBin’s system into WellBin allowed us to better meet Wellstar’s unique needs and boosted team member engagement. Using actionable data and analytics helped the team make informed adjustments and drive continuous improvement. Ongoing training for on-site teams has supported compliance and proper system use. Proactive Gemba walks—on-site observations of workflow in action—by the supply chain team have enabled real-time problem solving right where it matters most.
"WellBin didn’t just optimize our inventory—it empowered our teams to deliver better care,” said Wellstar CSC Executive Director Adam Flood. “By reducing waste, improving efficiency and enhancing team member satisfaction, WellBin has become a cornerstone of Wellstar’s operational excellence.”
WellBin has been installed at Wellstar Kennestone, Wellstar Cobb, Wellstar Paulding, Wellstar Douglas, Wellstar Spalding and Wellstar Sylvan Grove Medical Centers. Installation is underway at Wellstar North Fulton Medical Center, Wellstar Roosevelt, Wellstar MCG Health Medical Center, Wellstar Children’s Hospital of Georgia and Wellstar Windy Hill. Wellstar Health Parks are slated for WellBin in 2026.
Keep reading
Published on: June 2025
Stroke prevention and the future of stroke care
Republished with permission of the Atlanta Business Chronicle
This article was originally published on
Atlanta Business Chronicle
on May 19, 2023.
Stroke
is the fifth leading cause of death in the United States. The Georgia Department of Public Health reports the state had the 12th highest stroke death rate in the country. Georgia is also part of the “stroke belt,” an area of the southeastern United States with stroke death rates 30% higher than the rest of the nation.
As the leading — but preventable — cause of disability, stroke can happen at any age.
Stroke is a medical emergency, meaning the blood flow to an area of the brain is cut off, depriving brain tissue of oxygen and nutrients. When this happens, brain cells start to die and abilities controlled by that area of the brain, such as speech or muscle control, are lost.
New drugs and new advanced treatments — such as the
Tigertriever
and
Artemis
— are helping reduce the death and disability impact of stroke, as well as comprehensive care programs and innovative hospital partnerships that expand stroke services into rural areas.
Physicians from Wellstar Health System and the CEO of a hospital in northeast Georgia joined Atlanta Business Chronicle to discuss stroke prevention and the future of stroke care.
Panelists & moderator
Dr. Rishi Gupta
, Endovascular Neurologist and Co-Medical Director of Neuro Care
Dr. Ashis Tayal, Vascular Neurologist, Wellstar, Director of Neuro Care Network
Van Loskoski, CEO, Stephens County Hospital
David Rubinger, Market President & Publisher, Atlanta Business Chronicle; Moderator
Keep reading
Published on: May 2025
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Wellstar Douglas Medical Center
We are here for the health and wellness of the people in Douglas County. Our highly-trained physicians, nurses and staff provide patient-centered, collaborative care from diagnosis through recovery. Offering the latest advancements in technology paired with personalized, whole-person care make Wellstar Douglas a destination for healing. Designated a Level II Emergency Cardiac Care Center.
Wellstar Douglas Medical Center
Info
Services
Awards
Events
News
Publication
COVID-19 Info
Information
Address
8954 Hospital Drive
Douglasville, GA 30134
Phone Number
(470) 644-6000
Directory
Visitor Information
Parking Information
Volunteer Opportunities
Accreditations
Nursing
Patient Guide
(678) 581-5900
Monday:
7:00 AM-6:00 PM
Tuesday:
7:00 AM-6:00 PM
Wednesday:
7:00 AM-6:00 PM
Thursday:
7:00 AM-6:00 PM
Friday:
7:00 AM-6:00 PM
(770) 920-6380
Monday:
8:00 AM-4:30 PM
Tuesday:
8:00 AM-4:30 PM
Wednesday:
8:00 AM-4:30 PM
Thursday:
8:00 AM-4:30 PM
Friday:
8:00 AM-4:30 PM
(770) 792-5400
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6000
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6406
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
(470) 644-6409
Monday:
8:30 AM-5:00 PM
Tuesday:
8:30 AM-5:00 PM
Wednesday:
8:30 AM-5:00 PM
Thursday:
8:30 AM-5:00 PM
Friday:
8:30 AM-5:00 PM
Imaging
(678) 581-5900
Open
▼
Monday:
7:00 AM-6:00 PM
Tuesday:
7:00 AM-6:00 PM
Wednesday:
7:00 AM-6:00 PM
Thursday:
7:00 AM-6:00 PM
Friday:
7:00 AM-6:00 PM
Medical Records
(770) 920-6380
Open
▼
Monday:
8:00 AM-4:30 PM
Tuesday:
8:00 AM-4:30 PM
Wednesday:
8:00 AM-4:30 PM
Thursday:
8:00 AM-4:30 PM
Friday:
8:00 AM-4:30 PM
Patient Billing
(770) 792-5400
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Patient Information
(470) 644-6000
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Patient Experience
(470) 644-6406
Open
▼
Monday:
8:00 AM-5:00 PM
Tuesday:
8:00 AM-5:00 PM
Wednesday:
8:00 AM-5:00 PM
Thursday:
8:00 AM-5:00 PM
Friday:
8:00 AM-5:00 PM
Spiritual Health
(470) 644-6409
Open
▼
Monday:
8:30 AM-5:00 PM
Tuesday:
8:30 AM-5:00 PM
Wednesday:
8:30 AM-5:00 PM
Thursday:
8:30 AM-5:00 PM
Friday:
8:30 AM-5:00 PM
Visitor Information
Visitor Check-in Information
Wellstar medical centers are a safe space. All adult visitors must check in at the desk with a photo ID and wear a visitor badge at all times.
Click here for more information.
Patient Privacy
The Health Insurance Portability and Accountability Act (HIPAA) includes rules pertaining to increased and standardized confidentiality and security of health data. HIPAA privacy regulations require that access to patient information be limited to only those authorized, and that only the information necessary for a task be available to them. Personal health information is always protected and kept confidential. Unless otherwise instructed, visitors of Wellstar hospitals can be provided the location of a patient and general information about their condition. Read our Notice of Privacy Practices to learn more.
Visiting Hours & Policies
We believe the support of friends and family is important when a friend or loved one is ill. It is our pleasure to make this possible with a regular schedule of visiting hours that accommodate well-wishers and family members while also respecting the comfort and privacy of our patients. Please observe the following guidelines when visiting the hospital.
All children should be accompanied by an adult.
At times you may be asked to leave the room under special circumstances, such as special care, emergencies, or when our patients' rights and confidentiality need to be respected.
Please limit the number of adult visitors to two at a time.
Visit lengths depend on the patient’s condition and needs.
Please review additional requirements in the “Patient’s Guide” located in each patient room.
Tobacco Policy
As of January 1, 2012, our campus is tobacco-free. Tobacco use of any kind is not permitted anywhere on hospital grounds. Your cooperation is appreciated.
Spiritual Health Hours and Availability
Monday through Friday, 8:30 AM to 5:00 PM
Outside these hours and Saturday and Sunday, ask any of our team members to contact the chaplain or call (866) 462-8449 to reach the on-call chaplain.
Visiting Hours
Hours of visitation may vary by department.
General Hours
7:00 AM - 8:00 PM
Maternity Hours
We are delighted to welcome visitors from 7 AM to 8 PM.
Visitors must be 18 years or older, except for siblings of the new baby. If younger siblings are visiting, they must be supervised by another designated adult (other than the patient) at all times. During the birthing process, up to three visitors may join you, depending on the care team's recommendations. Please note, all visitors will be asked to step out during epidural administration. For cesarean sections, one support person may accompany you in the operating room. To ensure your safety and well-being, your physician or nurses may limit the number of visitors based on health considerations, including CDC guidelines. One support person, aged 18 or older, is welcome to stay overnight in the birthing suite, though no one under 18 is permitted to stay overnight.
We are here to support you and your family during this special time!
Critical Care Unit
7:30 AM - 8 PM. Please limit visitors to 2 at a time during the day and 1 overnight.
Parking Information
Patients and Visitors can enter the campus from Hospital Drive or Prestley Mill Road. The Surgery Center Entrance should be utilized by all patients scheduled for outpatient same day procedures in Surgery and Endoscopy (Gastroenterology & Pulmonary). Utilize the Emergency Room Entrance for all urgent or emergency situations. All other patients and visitors should utilize the Hospital’s Main Entrance. Free parking is available directly in front of the Main Entrance, Surgery Center Entrance, and Emergency Room Entrance.
Become a Wellstar Volunteer
The recent expansion and renovations of Wellstar Douglas Medical Center in Douglasville means the need for volunteers has never been greater. Wellstar Douglas volunteers staff the information desk and gift shop. Volunteers also provide critical support to staff and nurses on hospital floors, in the emergency room and in the operating rooms.
Most volunteer opportunities are available 9 AM to 5 PM Monday through Friday. Volunteers are asked to commit to at least one four-hour shift per week for a minimum of six months or 100 hours, whichever comes first.
Learn more about volunteer opportunities at Wellstar Douglas Medical Center
Accreditations & Recognitions
Quality & Safety
Georgia Oglethorpe Award for Performance Excellence (2025)
US News and World Report Magazine, 5th Top Regional Hospital
Eight AJC Celebrate Nursing Honorees, 2020
Heart Care
Advanced certification as a Joint Commission Primary Heart Attack Center
Emergency Cardiac Care Center Level II by the Georgia Department of Public Health — This is the highest level that can be achieved without offering open-heart surgery, which is available through partner hospitals in our cardiovascular network
Mission: Lifeline® - STEMI Receiving Center - GOLD Award by the American Heart Association
AHA Mission Lifeline Silver 2019, NSTEMI
Get With the Guidelines Heart Failure Gold Plus, Target Type 2 Diabetes Honor Roll, Target Heart Failure Honor Roll
Get With the Guidelines Coronary Artery Disease NSTEMI Gold with Target Type 2 Diabetes
Get With the Guidelines Stroke Silver Plus Target: Stroke Elite Honor Roll Target: Type 2 Diabetes Honor Roll
Stroke Care
Designated a Primary Stroke Center by The Joint Commission and the Georgia Department of Public Health
Maternity
Level II designation by The Joint Commission for Maternal Levels of Care
Baby Friendly Designation, 2019
Cancer Care
First to be recognized in Georgia as a Network Cancer Program by the American College of Surgeons Commission on Cancer
Nursing at Wellstar Douglas Medical Center
At Wellstar Douglas, it takes a village to deliver personalized care to the community. Our healthcare heroes are more than just nurses, doctors and staff helping people overcome illnesses. We are truly friends caring for friends, family caring for family and neighbors caring for neighbors.
Learn more about the nursing culture at Wellstar Douglas Medical Center.
Patient Guide
Patient Guide
Click here to read helpful information for your stay.
COVID-19 Info
Services
Service
Heart Care
Improving your heart health with complete cardiovascular care.
Learn More
Service
Imaging Center
Highly detailed images set you on the quickest path to treatment and healing.
Learn More
Service
Labor and Delivery
Ensuring your birth experience is as comfortable and joyous as possible.
Learn More
Department
Emergency Care
Expert care you need when you need it most. Specialized pediatric emergency care.
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Service
Cancer Care
Comprehensive cancer care for the whole person.
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Service
Orthopedic Surgery
No matter the injury, we’ve got everything you need to get moving again.
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Service
Neuro Care
Expert care for brain and spine disease and injury, including stroke care.
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Service
Sleep Center
Convenient, comfortable setting for diagnosing sleep-related issues.
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Service
Robotic Surgery
Advanced technology with smaller incisions, less pain and quicker recovery.
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Ongoing Care
Physical Therapy
Personalized solutions that improve mobility, function and quality of life.
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Ongoing Care
Wound Care
Customized care for non-healing or chronic wounds.
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Service
Urgent Care
Convenient care for routine ailments, illness and injuries, from newborns to adults.
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Awards and Accreditations
Wellstar is frequently recognized for its commitment to providing world-class healthcare and excellent patient service
American Nurses
Credentialing Center
The Pathway to Excellence® designation by the American Nurses Credentialing Center recognizes our hard work of building a culture of nursing excellence and providing world-class care. Douglas Medical Center was the first in our system and the fourth in the state of Georgia to achieve this designation.
No. 3 of Top 25 Medium Sized Hospitals
Wellstar Douglas Medical Center ranks third in state rating list of Top 25 Medium Sized Hospitals by Georgia Trend Magazine.
Advanced Certification by The Joint Commission
Wellstar Douglas Medical Center has met and seeks to maintain The Joint Commission’s high standards in providing the next generation of cardiac care.
Wellstar Douglas Medical Center Earns Advanced Certification
The Joint Commission Certifies Hospital as Primary Heart Attack Center
Recognized for Excellence
Wellstar Douglas has been awarded the Leapfrog safety award four years in a row.
Main Entrance
Caring for the people of Douglas County.
Hyperbaric Wound Care
Hyperbaric oxygen therapy promotes faster healing for diabetic and vascular insufficiency ulcers, other non-healing wounds, compromised skin grafts and flaps and thermal burns.
Women's Center
Each room provides the highest level comfort and privacy, putting patient's needs first.
Pediatric Emergency Department
Our aquatic-themed, 7,600 square-foot facility provides specialized care for children from birth to 18 years of age.
Upcoming Events
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For the health and safety of our communities during the COVID-19 pandemic, all events and classes are limited. For a complete list,
see our event calendar
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News
Wellstar Douglas Medical Center Receives 2025 Georgia Oglethorpe Award
For the first time, Wellstar Douglas Medical Center has earned the prestigious Georgia Oglethorpe Award, the highest level of recognition for organizational performance excellence in the state.
Each year, the Sterling Council presents the award to organizations and businesses that demonstrate performance excellence in their management and operations. Wellstar Douglas is the first business in Douglas County to receive the award.
Founded in 1974, the hospital recently celebrated its 50th year in the community. The non-profit 108-bed community hospital in Douglasville delivers an extensive array of inpatient and outpatient services, including interventional cardiology, maternity care with a level II neonatal intensive care unit, hyperbaric wound care, rehabilitation therapy and robotic surgery, including total joint orthopedics.
Wellstar Douglas President Heath King said hospital leaders use tiered safety huddles, visual management boards, department-based huddles and "A3 Thinking," a problem-solving and decision-making methodology that helps teams identify the root causes of problems and develop solutions that promote a high-reliability organization.
"These leadership methods have created a strong system of two-way communication that links our hospital's senior-most leaders with frontline team members," King said. "We're thrilled that the Sterling Council recognizes our approach for achieving industry-leading financial, quality, marketplace, consumer engagement and workforce results."
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Publications & Articles
Supply Chain Keeps Care Moving with WellBin
Behind every successful patient interaction is a supply chain that works quietly but powerfully in the background. The Wellstar supply chain team uncovered critical gaps in our supply room processes—from expired products and unused inventory to time-consuming manual counts and inconsistent practices across departments. These challenges not only impacted efficiency and cost, but also posed risks to patient safety and regulatory compliance if left unaddressed.
The WellBin story
Managing medical supplies across a health system the size of Wellstar is a complex task. Led by Michael McCullough, senior vice president of supply chain at Wellstar, the supply chain team completed an internal analysis revealing that inefficiencies drove up labor and distribution costs due to rush orders, excess handling and overall waste. These challenges increased the risk of stockouts and overstocking, frustrated clinicians who had to compensate for supply gaps and raised the potential for canceled surgical cases.
One major issue was expired products caused by poor inventory rotation, which posed risks to both compliance and patient care. The team also found that 30% of items in supply rooms were “no-move”—sitting unused on shelves and resulting in wasted space and unnecessary costs.
Additionally, supplies ordered in bulk arrived in boxes, causing overstocks and failing to meet the Joint Commission’s guidelines for avoiding corrugated cardboard on patient floors. Manual supply counting consumed hours of team member time, often leading to inaccuracies and delays. The lack of standardized processes across departments created imbalanced stock levels, while reliance on “tribal knowledge” made it difficult to consistently manage supplies and train new team members. Addressing these pain points became a critical priority for the team as they looked to improve supply chain management across the system.
Streamlining supplies with WellBin
To tackle these problems, Wellstar rolled out an innovative medical supply system called WellBin—Wellstar’s version of the BlueBin system—which was tailored to our supply chain workflows and patient care standards. This two-bin Kanban system is customized and designed around our clinicians’ needs, ensuring they have the right amount of supplies, exactly when they need them. To achieve this, clinicians follow three simple steps:
Pull supplies from the front bin.
Pull the full bin from the back to the front when the front bin is empty.
Put the empty bin in the designated area on top of the rack.
By following this simple process every time, our supply rooms remain organized, efficient and consistently stocked with everything clinicians need. Supplies rarely expire, stockouts are uncommon and waste is significantly reduced.
Wellstar and BlueBin worked hand-in-hand to tailor WellBin with key customizations that support the unique needs of our teams. These include:
Optimized inventory levels
While BlueBin recommends three to five days of inventory, Wellstar increased on-hand stock levels to eight days. This ensures clinical teams always have what they need and reduces costs related to frequent reordering.
Silver cart supply delivery
Supplies from our Consolidated Service Center (CSC) are grouped by supply room and delivered on carts rather than pallets. This eliminates the need for team members to spend up to 90 minutes per day breaking down pallets and reduces cardboard waste on patient floors—supporting Joint Commission compliance.
In-room staging
Instead of using a centralized staging area for replenishment, Wellstar processes replenishment directly within supply rooms—reducing lost bins, excess handling and space constraints.
Dedicated implementation team
Rather than relying on external teams for setup, Wellstar worked with BlueBin to train our own teams to manage builds and maintenance. This approach ensures long-term sustainability, enables faster issue resolution and cuts implementation costs by 50%.
“WellBin transformed our supply chain from a reactive, inefficient process to a proactive and clinician-friendly system,” said Jeremy Stewart, supply chain lean manager at Wellstar.
WellBin makes a difference
Since implementing the WellBin system, Wellstar has seen significant improvements across the supply chain. Expired products have been reduced significantly, boosting patient safety and ensuring better compliance. The system has eliminated time-consuming manual counts, freeing up team member hours and increasing overall efficiency. By standardizing processes across departments, WellBin has minimized reliance on tribal knowledge. This makes it easier for contract and float nurses to find the supplies they need quickly.
Clinician satisfaction has improved, and fewer stockouts mean smoother patient care without interruptions. The reduction in waste has also led to cost savings and stronger regulatory compliance.
“Before WellBin, we were constantly scrambling for supplies,” said Kori Rippet, radiology manager at Wellstar North Fulton Medical Center. “Now, everything is where it should be, and our team can focus on patient care instead of inventory.”
Lessons learned
Implementing WellBin has taught us valuable lessons about improving supply chain management at Wellstar. Clinician involvement proved critical to the smooth adoption of new processes. Customizing BlueBin’s system into WellBin allowed us to better meet Wellstar’s unique needs and boosted team member engagement. Using actionable data and analytics helped the team make informed adjustments and drive continuous improvement. Ongoing training for on-site teams has supported compliance and proper system use. Proactive Gemba walks—on-site observations of workflow in action—by the supply chain team have enabled real-time problem solving right where it matters most.
"WellBin didn’t just optimize our inventory—it empowered our teams to deliver better care,” said Wellstar CSC Executive Director Adam Flood. “By reducing waste, improving efficiency and enhancing team member satisfaction, WellBin has become a cornerstone of Wellstar’s operational excellence.”
WellBin has been installed at Wellstar Kennestone, Wellstar Cobb, Wellstar Paulding, Wellstar Douglas, Wellstar Spalding and Wellstar Sylvan Grove Medical Centers. Installation is underway at Wellstar North Fulton Medical Center, Wellstar Roosevelt, Wellstar MCG Health Medical Center, Wellstar Children’s Hospital of Georgia and Wellstar Windy Hill. Wellstar Health Parks are slated for WellBin in 2026.
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Published on: June 2025
Stroke prevention and the future of stroke care
Republished with permission of the Atlanta Business Chronicle
This article was originally published on
Atlanta Business Chronicle
on May 19, 2023.
Stroke
is the fifth leading cause of death in the United States. The Georgia Department of Public Health reports the state had the 12th highest stroke death rate in the country. Georgia is also part of the “stroke belt,” an area of the southeastern United States with stroke death rates 30% higher than the rest of the nation.
As the leading — but preventable — cause of disability, stroke can happen at any age.
Stroke is a medical emergency, meaning the blood flow to an area of the brain is cut off, depriving brain tissue of oxygen and nutrients. When this happens, brain cells start to die and abilities controlled by that area of the brain, such as speech or muscle control, are lost.
New drugs and new advanced treatments — such as the
Tigertriever
and
Artemis
— are helping reduce the death and disability impact of stroke, as well as comprehensive care programs and innovative hospital partnerships that expand stroke services into rural areas.
Physicians from Wellstar Health System and the CEO of a hospital in northeast Georgia joined Atlanta Business Chronicle to discuss stroke prevention and the future of stroke care.
Panelists & moderator
Dr. Rishi Gupta
, Endovascular Neurologist and Co-Medical Director of Neuro Care
Dr. Ashis Tayal, Vascular Neurologist, Wellstar, Director of Neuro Care Network
Van Loskoski, CEO, Stephens County Hospital
David Rubinger, Market President & Publisher, Atlanta Business Chronicle; Moderator
Keep reading
Published on: May 2025
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