ECM Stakeholders | Department of Human Services | Commonwealth of Pennsylvania Enterprise Case Management (ECM) ECM Stakeholders A main objective of the Enterprise Case Management (ECM) system is to provide a complete picture of the services and supports the people DHS serves receive through programs sponsored by DHS and the counties. Because this goal is far-reaching, there are many individuals and groups affected. To learn more about ECM's advantages and opportunities for stakeholders, select one of the groups: Administrative Entities County Organizations Hearings & Appeals Program Areas Providers Service/Supports Coordinators Those We Serve Other Groups ***Definitions of these stakeholders are still being worked on.