Your Stay - Mater

Your Stay - Mater
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Hospitals
Mater Private Hospital Brisbane
Your Stay
Back to Mater Private Hospital Brisbane
Mater Private Hospital Brisbane
Your stay
Thank you for choosing Mater Private Hospital Brisbane
Our dedicated team are here for your care and comfort during your stay.
Download your admission guide
Patient portal
Complete your online admission form and manage your admission via the online portal.
Visit patient portal
Resources for your stay
Fees and accounts
Access Mater's payment portal and view how accounts can be paid.
Interpreter services
Interpreter and language services are available to patients.
Keeping you safe during your stay
Our dedicated staff are committed to keeping you safe during your stay.
Falls prevention
How to reduce the risk of falls and harm
Pressure injuries
Why is it important to know about pressure injuries?
Pastoral care
Providing compassion and support
Amenities and services
Mater Private Hospital Brisbane has a number of convenient amenities for patients and their loved ones
View amenities
Mater contact information
Mater Hospital Switchboard (24 hours)
To be connected to patients or departments.
P:
07 3163 8111 or 07 3098 8111
Preadmission Clinic
(Monday to Friday 8 am - 5 pm excluding public holidays)
Experienced nurses are available to book preadmission appointments as necessary or discuss concerns and answer questions about your stay.
P:
07 3163 3740
Information Privacy Office
If you wish to have access to your medical record or have any concerns about your privacy or disclosure of information.
P:
07 3163 2666
email our privacy office
Patient and Carer Escalation (PACE)
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow the steps outlined below:
Step 1
: Speak to your nurse or doctor, who will listen and respond to your concerns. If you are unsatisfied with the response and are still concerned, move to step 2.
Step 2
: Ask to speak to the nursing team leader or Nurse Unit Manager. If you are unsatisfied with the response, and are still concerned, move to step 3.
Step 3
: Activate a PACE
Dial 555
from your bedside phone or call
07 3163 8555.
Tell the operator “I am using PACE”, your name, ward, bed number and doctors name, if known. A senior member of staff will see you within 10 minutes.
* PACE is the equivalent to Ryan’s Rule as used by Queensland Health.
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community. Please email our team to find out more.
Join our community of consumers
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