Complaints - Department of Education
Source: https://www.education.wa.edu.au/complaints
Archived: 2026-04-23 17:09
Complaints - Department of Education
true
Complaints and concerns
Understand the complaints
process
Complaints and concerns
Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes.
Effective communication is the key to building a positive relationship between home and school, and plays an important part in the education of your child. You should feel confident that we will listen and respond to your concerns, and effectively manage and resolve complaints.
Issues may arise during your child’s schooling and these are more productively resolved if you raise them with the school directly, as early as possible. If you are not sure who to speak to, you can start with your child’s teacher. For some matters, it may be appropriate to talk directly to the school principal or the residential college manager. If you have approached your child’s school but haven’t been able to resolve the issue, we can work with you to address concerns in a prompt, visible and fair process, where all parties are heard and respected.
You can make a complaint
In person
Phone
In writing
Online
Speak to your school
Call the complaints
advice line on
1800 655 985
Send an email or letter to your
school
or
education regional office
Make a complaint
using our
online form
Making a complaint can be overwhelming for some people. Support is available to:
parents and families living in regional or remote areas
people with disability
Aboriginal and/or Torres Strait Islander peoples
people from culturally and linguistically diverse backgrounds.
Contact the
school
,
education regional office
or phone the complaints advice line on
1800 655 985
if you need support with the complaint process.
Understanding the complaints process
will help you decide how to make a complaint, the supports available to you, and how we handle a complaint.
Downloads
Downloads
Connect and Respect – Engagement
Understand what respectful engagement looks and how you can demonstrate this.
english
English
Arabic
-
العربية
Chinese Simplified
-
简体中文
Punjabi
-
ਪੰਜਾਬੀ
Tagalog
-
Tagalog
Vietnamese
-
Tiếng Việt
Download
(PDF 139.4kB)
تحميل
下载
ਡਾਊਨਲੋਡ ਕਰੋ
I-download
Tải Xuống
Make a complaint
Make a complaint
The online complaint form is an easy way to make a complaint, and will guide you through the information required.
View form
true
Complaints and concerns
Understand the complaints
process
Complaints and concerns
Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes.
Effective communication is the key to building a positive relationship between home and school, and plays an important part in the education of your child. You should feel confident that we will listen and respond to your concerns, and effectively manage and resolve complaints.
Issues may arise during your child’s schooling and these are more productively resolved if you raise them with the school directly, as early as possible. If you are not sure who to speak to, you can start with your child’s teacher. For some matters, it may be appropriate to talk directly to the school principal or the residential college manager. If you have approached your child’s school but haven’t been able to resolve the issue, we can work with you to address concerns in a prompt, visible and fair process, where all parties are heard and respected.
You can make a complaint
In person
Phone
In writing
Online
Speak to your school
Call the complaints
advice line on
1800 655 985
Send an email or letter to your
school
or
education regional office
Make a complaint
using our
online form
Making a complaint can be overwhelming for some people. Support is available to:
parents and families living in regional or remote areas
people with disability
Aboriginal and/or Torres Strait Islander peoples
people from culturally and linguistically diverse backgrounds.
Contact the
school
,
education regional office
or phone the complaints advice line on
1800 655 985
if you need support with the complaint process.
Understanding the complaints process
will help you decide how to make a complaint, the supports available to you, and how we handle a complaint.
Downloads
Downloads
Connect and Respect – Engagement
Understand what respectful engagement looks and how you can demonstrate this.
english
English
Arabic
-
العربية
Chinese Simplified
-
简体中文
Punjabi
-
ਪੰਜਾਬੀ
Tagalog
-
Tagalog
Vietnamese
-
Tiếng Việt
Download
(PDF 139.4kB)
تحميل
下载
ਡਾਊਨਲੋਡ ਕਰੋ
I-download
Tải Xuống
Make a complaint
Make a complaint
The online complaint form is an easy way to make a complaint, and will guide you through the information required.
View form