Quality, safety and care | St John of God Ballarat Hospital
Archived: 2026-04-23 17:09
Quality, safety and care | St John of God Ballarat Hospital
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For patients and visitors
Quality, safety and care
Quality, safety and care
For patients and visitors
Visitor information
Getting here and parking
Facilities
What to expect
Pre-admissions
Admissions
Day patients
Overnight patients
Children, young people, and adults at risk
Accommodation
Room service menu
My Admission
Patient FAQs
Pastoral services
Benefits of private health care
Self-funded care
Quality, safety and care
Infection prevention control
Medication management
Patient falls prevention
Patient feedback
Pressure injury prevention
Pay my bill
At St John of God Ballarat Hospital we strive to provide our patients with safe, effective and high quality care. Our caregivers are highly skilled and trained, and are committed to ongoing professional development. We consistently review our processes to ensure our patients have the best possible experience while staying at our hospital.
We're partners in your care
We strive to give you the information you need to be informed and make decisions during your visit. It is important to us that you are actively involved in your care.
Accreditation
In Australia, all public and private hospitals are assessed against the National Safety and Quality Health Service Standards (NSQHS).
The standards set out the level of care you should expect when staying in any hospital. They are designed to keep patients safe and improve the quality of health care.
All of our hospitals undergo regular accreditation assessments. You can view the assessment and rating of any St John of God Health Care hospital by searching on the Australian Commission on Safety and Quality in Health Care (ACSQHC) website.
Find out more about accreditation and view the assessment and rating of St John of God Health Care hospitals
Quality and safety measurement
St John of God Health Care takes steps to reduce risk and ensure you have a safe, high quality experience at our hospitals.
Please visit the page links below for further information.
Falls prevention
We work with our patients to assess and reduce the risk of falling in hospital.
Learn more
Medication management
We use strategies to reduce the risk of medication errors and promote the safe use of medicines.
Learn more
Infection prevention control
We have a rigorous infection prevention control program to reduce the risk of preventable infections.
Learn more
Pressure injury prevention
We develop and monitor pressure injury plans for at risk patients.
Learn more
Patient feedback
Patient feedback is actively monitored. We measure and review patient experience and satisfaction.
Learn more about patient feedback
What to do with this information
On these pages you will find information that explains:
how St John of God Health Care performs against national safety and quality benchmarks
what we do to ensure you receive safe, high quality care in hospital, and
what you can do to ensure you receive high quality care during your hospital visit.
Be sure to talk to your health care provider if this information raises questions or concerns for you.
Patient Safety and Clinical Excellence Framework
Every person who seeks care at St John of God Health Care has the right to expect safe, and high quality health care. Our aim is to consistently deliver a care experience that not only meets, but exceeds the expectations of our patients and clients, always striving to achieve excellent clinical outcomes. Fundamental to delivering on our promise is a coordinated and robust approach to clinical governance.
Our
Patient Safety and Clinical Excellence Framework
describes the way in which we operationalise our approach to clinical governance. The Framework is intended to provide guidance to all of our caregivers, including medical and allied health practitioners with whom we partner, regarding our commitment to creating an environment that maintains and safeguards the highest standards of clinical care.
Our quality and safety activities
Rights and responsibilities
As a patient you have rights and responsibilities which are consistent with the Australian Charter of Healthcare Rights and are important when partnering with us in your care.
Privacy
St John of God Health Care is committed to upholding the dignity of each person. We manage all personal information in accordance with privacy legislation.
Facilities
Learn more about the facilities at St John of God Ballarat Hospital.
Send feedback
Find out how to send feedback or make a complaint.
Consumer engagement
Learn more about how we consult consumers to help improve our quality of care.
We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respect to them and their cultures and to Elders past and present.
Terms of use
Privacy
Rights & responsibilities
Site map
Skip to navigation
Skip to search
For patients and visitors
Quality, safety and care
Quality, safety and care
For patients and visitors
Visitor information
Getting here and parking
Facilities
What to expect
Pre-admissions
Admissions
Day patients
Overnight patients
Children, young people, and adults at risk
Accommodation
Room service menu
My Admission
Patient FAQs
Pastoral services
Benefits of private health care
Self-funded care
Quality, safety and care
Infection prevention control
Medication management
Patient falls prevention
Patient feedback
Pressure injury prevention
Pay my bill
At St John of God Ballarat Hospital we strive to provide our patients with safe, effective and high quality care. Our caregivers are highly skilled and trained, and are committed to ongoing professional development. We consistently review our processes to ensure our patients have the best possible experience while staying at our hospital.
We're partners in your care
We strive to give you the information you need to be informed and make decisions during your visit. It is important to us that you are actively involved in your care.
Accreditation
In Australia, all public and private hospitals are assessed against the National Safety and Quality Health Service Standards (NSQHS).
The standards set out the level of care you should expect when staying in any hospital. They are designed to keep patients safe and improve the quality of health care.
All of our hospitals undergo regular accreditation assessments. You can view the assessment and rating of any St John of God Health Care hospital by searching on the Australian Commission on Safety and Quality in Health Care (ACSQHC) website.
Find out more about accreditation and view the assessment and rating of St John of God Health Care hospitals
Quality and safety measurement
St John of God Health Care takes steps to reduce risk and ensure you have a safe, high quality experience at our hospitals.
Please visit the page links below for further information.
Falls prevention
We work with our patients to assess and reduce the risk of falling in hospital.
Learn more
Medication management
We use strategies to reduce the risk of medication errors and promote the safe use of medicines.
Learn more
Infection prevention control
We have a rigorous infection prevention control program to reduce the risk of preventable infections.
Learn more
Pressure injury prevention
We develop and monitor pressure injury plans for at risk patients.
Learn more
Patient feedback
Patient feedback is actively monitored. We measure and review patient experience and satisfaction.
Learn more about patient feedback
What to do with this information
On these pages you will find information that explains:
how St John of God Health Care performs against national safety and quality benchmarks
what we do to ensure you receive safe, high quality care in hospital, and
what you can do to ensure you receive high quality care during your hospital visit.
Be sure to talk to your health care provider if this information raises questions or concerns for you.
Patient Safety and Clinical Excellence Framework
Every person who seeks care at St John of God Health Care has the right to expect safe, and high quality health care. Our aim is to consistently deliver a care experience that not only meets, but exceeds the expectations of our patients and clients, always striving to achieve excellent clinical outcomes. Fundamental to delivering on our promise is a coordinated and robust approach to clinical governance.
Our
Patient Safety and Clinical Excellence Framework
describes the way in which we operationalise our approach to clinical governance. The Framework is intended to provide guidance to all of our caregivers, including medical and allied health practitioners with whom we partner, regarding our commitment to creating an environment that maintains and safeguards the highest standards of clinical care.
Our quality and safety activities
Rights and responsibilities
As a patient you have rights and responsibilities which are consistent with the Australian Charter of Healthcare Rights and are important when partnering with us in your care.
Privacy
St John of God Health Care is committed to upholding the dignity of each person. We manage all personal information in accordance with privacy legislation.
Facilities
Learn more about the facilities at St John of God Ballarat Hospital.
Send feedback
Find out how to send feedback or make a complaint.
Consumer engagement
Learn more about how we consult consumers to help improve our quality of care.
We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respect to them and their cultures and to Elders past and present.
Terms of use
Privacy
Rights & responsibilities
Site map