Centers of Excellence Home | GSA - IT Modernization Centers of Excellence The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site. The site is secure. The ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Accelerating modernization across government The Centers of Excellence These centers are embedded in each agency and may change or grow to fit the needs of different sectors of government. Artificial Intelligence Accelerates adoption of Artificial Intelligence to discover insights at machine speed. Cloud Adoption Analyzes current systems and applications to provide recommendations for planning cloud migration. Contact Center Helps improve contact center delivery services and customer interactions. Customer Experience Works to develop a better understanding of customer needs and helps translate those findings into actions. Data & Analytics Helps make more efficient use of data management, analysis, and reporting capabilities. Infrastructure Optimization Assists in optimizing data centers and reducing infrastructure costs. The Centers of Excellence have come in and started a positive cultural intervention at USDA.” — Gary Washington, USDA CIO Latest Update November 02, 2023 Federal CX Summit to be Held Virtually November 16 By the Customer Experience Center of Excellence Join Us! We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments. Career Opportunities