Royal Perth Hospital - Compliments or Complaints

Royal Perth Hospital - Compliments or Complaints
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Compliments or Complaints
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Reporting Misconduct
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East Metropolitan Health Service
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Executive
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Governance
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Customer Services Charter
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Disability Access and Inclusion Plan
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Royal Perth Hospital Flight Path – Scheme Amendment
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Values and Mission
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History
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Museum
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Safety and Quality
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Preventing Complications in Hospital
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Preventing Infections in Our Health Service
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Caring for Our Mental Health Clients
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Getting It Right the First Time
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Learning for Patient Safety
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Care Opinion
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The Patient Experience
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Patients and Visitors
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Emergencies
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COVID-19 Information
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Coming to Hospital
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Hospital Map
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Parking
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Transport
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Visiting Times
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Your Hospital Stay
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Welcome Pack
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Admission and Discharge
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Aishwarya’s CARE Call
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Amenities and Facilities
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Bringing Food from Home
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Hospital Map
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Patient Services
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Visitors and Carers
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Carers Charter
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Hospital Map
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Visiting Times
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Outpatients
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Electronic Prescriptions
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Outpatient Clinic Locations
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Video Call
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Accessing Health Records
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Accessing Radiology Information
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Accessing Records via Freedom of Information
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Accessing Records via the Mental Health Act
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Overseas Patients
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Private Patients
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QRious
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Services
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Health Professionals
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Accreditation
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GPs
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Admissions
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Communication
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Contacts for GPs
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Outpatients
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Hep B Hub WA – Hepatitis B support for GPs and clinicians
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Library and Information Service
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NEXUS
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Work With Us
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Work with Us
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Anaesthesia and Pain Medicine Fellowships
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Job Vacancies
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Medical Careers
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Nursing Careers
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Radiology Fellowships
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Volunteering
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Consumer Partnerships
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Forget Me Not Program
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Friends of Royal Perth Hospital
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Voluntary Transport Program
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Research
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RPH Research Foundation
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RPH Imaging Research Fund
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Grant Programs
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History
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Research Support and Governance
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Home
About Us
Compliments or Complaints
Compliments or Complaints
Compliments or Complaints
Royal Perth Hospital is committed to providing high quality health care and we would like you to tell us what we have done well or how we can improve the services we provide.
There are a number of ways you can provide us with
valuable feedback (PDF 410KB)
.
Talk to someone now
Talk
to the staff caring for you or ask to speak to the person in charge.
Contact
the
Patient Experience Department
on 9224 1637 or
RPBG.Feedback@health.wa.gov.au
Monday to Friday, 8am – 4pm.
Share your story
Complete a survey
if you are asked to do one.
Share
your story on the
Care Opinion website (external site)
.
Ask
staff to give you a feedback form to complete on paper; or online via the
contact us form
. Please select compliment or complaint under enquiry category.
Leave a note
in one of our suggestion boxes.
Help us help you
Ask staff
if you need help with language, interpreting or accessibility.
Become a Consumer Representative or Volunteer
by emailing
rpbg.feedback@health.wa.gov.au
or visit the
Volunteering page
for more information.
Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.
Complaints for reporting misconduct (staff or public), breaches of the WA Health Code of Conduct and other kinds of unacceptable behaviour can be raised, investigated, and where appropriate, action taken. WA Health can be contacted via
EMHS.Integrity&Ethics@health.wa.gov.au
.
Further information relating to the reporting of misconduct can be accessed at the
Corruption and Crime Commission (external site)
or
Public Sector Commission (external site)
.
Additional assistance to consumers
Mental Health Advocacy Service
Postal Address
:
Reply Paid 84455
West Perth WA 6005
Office location
Unit 6 18 Harvest Terrace
West Perth WA 6005
Telephone:
Freecall: 1800 999 057
61 8 6234 6300
Email:
contactus@mhas.wa.gov.au
Living Proud
LGBTIQ+Community Services
Last Updated:
03/01/2024
Contact us
(08) 9224 1637
Email
Patient Experience Department
Royal Perth Bentley Group
PO Box X2213 GPO Perth
Perth WA 6847
Downloads
Feedback fact sheet (PDF)
Feedback form (PDF)
More information
Reporting misconduct