Criminal Injuries Compensation Authority - GOV.UK

Criminal Injuries Compensation Authority - GOV.UK
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Criminal Injuries Compensation Authority
Criminal Injuries Compensation Authority
Apply for compensation for a criminal injury
Compensation if you're a victim of crime abroad
Compensation for victims of terrorist attacks abroad
Hardship fund: get financial support as a victim of crime
Featured
7 May 2025
—
Guidance
Applying to CICA - a step-by-step guide to the process
The official guide on what to expect after submitting a claim to the Criminal Injuries Compensation Authority (CICA).
1 May 2025
—
Guidance
Criminal injuries compensation: a guide
A guide to applying for compensation under the Criminal Injuries Compensation Scheme.
10 June 2025
—
Manual
Contact CICA
How and when to contact the Criminal Injuries Compensation Authority
14 June 2024
—
Guidance
Victims of Overseas Terrorism Compensation Scheme: a guide
A guide to applying for compensation under the Victims of Overseas Terrorism Compensation Scheme.
16 December 2020
—
About our services
About our services
Customer Charter setting out the rights and responsibilities of anyone applying for criminal injuries compensation.
1 September 2025
—
Guidance
Criminal Injuries Compensation Scheme - injury payments
An accessible version of the tariff of injuries from the Criminal Injuries Compensation Scheme 2012.
Latest from the Criminal Injuries Compensation Authority
Statistics at CICA
6 March 2026
Statistics
CICA scheme guidance
2 March 2026
Guidance
Complaints procedure
12 January 2026
Complaints procedure
See all latest documents
Subscriptions
Get emails
What we do
CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad.
CICA
is an executive agency, sponsored by the
Ministry of Justice
.
Read more about what we do
Follow us
The following links open in a new tab
Follow on
@CICAgov
(opens in new tab)
Documents
Services
Claim compensation if you were the victim of a violent crime
Criminal injuries compensation tribunal
See all services
Guidance and regulation
Criminal injuries compensation: a guide
1 May 2025
Guidance
Criminal Injuries Compensation Scheme - injury payments
1 September 2025
Guidance
See all guidance and regulation
News and communications
Compensation: Bondi Beach terror attack
15 December 2025
News story
Huntingdon train attack
3 November 2025
News story
See all news and communications
Research and statistics
Statistics at CICA
6 March 2026
Statistics
See all research and statistics
Policy papers and consultations
The Hardship Fund
17 September 2025
Policy paper
Criminal Injuries Compensation Scheme Review 2020
30 April 2025
Consultation outcome
See all policy papers and consultations
Transparency and freedom of information releases
CICA Annual Report and Accounts 2024-25
17 July 2025
Corporate report
CICA Annual Report and Accounts 2023-24
24 July 2024
Corporate report
See all transparency and freedom of information releases
Our management
Lynne Henderson
Chief Executive, CICA
Contact CICA
Criminal Injuries Compensation Authority
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Contact: Criminal Injuries Compensation Authority
Phone:
0300 003 3601
Phone from outside the UK:
+44 (0)203 684 2517
Relay UK (if you cannot hear or speak on the phone):
18001 0300 003 3601
Opening times:
8.30am to 3pm Monday to Friday.
Use the contact form at the link above if you need to update information for an ongoing claim.
To send documents for an ongoing claim email
info@cica.gov.uk
For data security, we need the:
* Applicant’s name
* Applicant's date of birth
* CICA reference number
* Applicant's address
and either the:
* date of the incident; or
* name of the applicant's GP surgery.
We can only accept documents in these file formats:
* PDF
* .Doc
* Docx
* JPEG or JPG
If you cannot send documents in the above file format(s) post them to the address above or by Document Exchange to DX: GW379 Glasgow.
If you email us we will send an automated reply to acknowledge receipt. This is limited to one reply per day. We aim to act on emails within 10 working days.
Due to the demand on our service we cannot reply to requests for updates.
We will not always send an acknowledgement if you write to us or send us documents.
We’ll contact you if we need your help to progress your claim or when we’ve made a decision.
Our office is not open to the public.
Complaints
Customer Resolution Team
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Contact: Complaints
Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint. Our complaints procedure explains what is considered grounds for submitting a formal complaint.
Ministry of Justice press office
Telephone (journalists only)
0203 334 3536
Reporting fraud
CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on
fraud@cica.gov.uk
.
Your personal information
Contact: Your personal information
Use this link to request your personal data from the Criminal Injuries Compensation Authority.
Our Privacy Notice explains how we treat your personal information.
Make a Freedom of Information (FOI) request
Read about the Freedom of Information (FOI) Act and
how to make a request
.
Check
our previous releases
to see if we’ve already answered your question.
Make a new request by contacting us using the details below.
Freedom of Information requests
FOI enquries
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Email
FOI@cica.gov.uk
Corporate information
Complaints procedure
Statistics at CICA
Jobs and contracts
Jobs
Find out about our commitment to
publishing in Welsh
. Our
Personal information charter
explains how we treat your personal information. Read our policy on
Social media use
. Find out
About our services
.
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