Virtual Visit | Summa Health
Source: http://www.summahealth.org/medicalservices/virtual-visit
Archived: 2026-04-23 17:10
Virtual Visit | Summa Health
Skip to main content.
Virtual Visit
Summa Health offers virtual visits, a convenient and secure online diagnosis and treatment service for common medical and dermatological conditions.
Explore This Section
About
On Demand Visits
Scheduled MyChart Visits
FAQ
On-Demand Virtual Visits
New & Existing Patients for Primary Care and Dermatology
Platform availability
: 24/7/365
Providers available
: 7:00 a.m. - 8:00 p.m., 7 days a week
This service is only available in the state of Ohio
Summa Health providers
No appointments or video required.
Complete an online health questionnaire anytime, 24/7/365, which takes 5-10 minutes.
Between the hours of 7 a.m. and 8 p.m., 7 days per week, you’ll receive your results and follow-up care instructions from the provider in a text message or email within 60 minutes for general medical visits and within 72 hours for dermatology visits.
If a prescription is needed, it will be sent to the pharmacy of your choice within 2-3 minutes.
Primary Care Visits
$29
Common concerns include:
Cold, sinus infection, flu, COVID-19, allergies
Common female infections
Eye, ear, mouth problems
Canker or cold sores, pink eye, stye, ear pain/swimmers ear, oral mouth sores
Injuries/pain
Light lower back pain
Medication to prevent illness or infection
Stomach problems
Constipation, diarrhea
Start Visit
Dermatology Visits
$59
Common skin concerns include:
General skin conditions
Acne
Eczema
Minor burns
Diaper rash
Ringworm
Shingles
Poison ivy
Rashes and abrasions
Male pattern baldness
Unknown or other skin conditions
Start Visit
Scheduled MyChart Video Visits
Summa Health Medical Group Existing Patients
Cost for a Video Visit
: Check with your insurance provider for the cost of a MyChart video visit and if a copay applies.
Platform availability:
24/7/365
Providers available
: Dependent on physician/office hours
Talk one-on-one with your Summa Health Medical Group provider through a MyChart video visit.
To schedule a MyChart Video Visit,
log into MyChart
and click on “Schedule an appointment” under Appointments.
If your provider is available for MyChart appointments, their availability will display so you can select a time convenient for you.
You can also call the practice directly or call
1.888.448.5749
to see if your provider offers video visits.
Sign up for MyChart
Virtual Visit FAQs
What is a Virtual Visit?
Summa Health’s Virtual Visit is an easy way to be treated for common conditions. It provides access to board-certified doctors through secure online health portal for many non-emergency illnesses.
Comms, can we add something like this as well?
Also called telehealth, a virtual visit is a secure, real-time asynchronous consultation with a healthcare provider using a smartphone, tablet, or computer. These remote appointments allow patients to discuss symptoms, receive diagnoses and get prescriptions, eliminating travel and waiting room time. They are ideal for non-emergency issues like primary care or dermatology-related issues.
Can Virtual Visit doctors write a prescription?
Yes, all Virtual Visit doctors can prescribe short-term medication for a wide range of conditions when medically appropriate. Virtual Visit doctors do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.
Do I have access to records of my Virtual Visits?
Yes. You can access your Virtual Visit records at any time through your account.
Do you take Medicare?
Medicare patients are welcome to use Summa Health’s Virtual Visit; however, your Virtual Visit is not currently reimbursable.
Does Virtual Visit replace my doctor?
No, Virtual Visit does not replace your primary doctor. Virtual Visit should be used when you need immediate care for non-emergent medical issues. It is affordable, convenient alternative to urgent care and ER visits.
How do I pay for the consult?
You can pay for your visit with any major credit card or health savings account (HSA):
General medical E-visits are $29
Dermatology medical E-visits are $59
*Depending on your employer or insurance, Summa Health Virtual Visit may be provided at a reduced rate. Check with your employer to see if you qualify.
How do I set up my Virtual Visit account?
Setting up your account is a quick and easy process. Visit
SummaHealth.org/VirtualVisit
and click on
Start a Visit
. You will be guided through step-by-step instructions.
How long does a Virtual Visit take?
Each Virtual Visit E-Visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.
How soon will I get a response?
If you complete a visit for a general medical visit, Summa Health Primary Care providers will respond within one hour during operating hours.
If you complete a general medical visit after hours, you will receive a response the next business day.
For dermatology visits, a Summa Health Dermatologist will provide a response within 72 hours.
Is my personal information safe?
All the information you provide is encrypted and protected. Our
Terms of Service
give more information on how we protect the personal information provided through our website.
Is my Virtual Visit covered by insurance?
You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.
What can I be treated for?
You can be diagnosed and treated for a variety of common conditions through Virtual Visit:
Burns
Common Female Infections
UTI, Yeast Infection
Cold, Sinus infection, Flu, Hay Fever, Pertussis/Whooping Cough
EpiPen Refills
Eye, Ear, Mouth Problems
Canker or cold sore, Pink eye, Sti, Ear pain/Swimmers Ear, Oral mouth sores
Flu Prevention
Injuries/Pain
Light Low Back Pain
Male Pattern Baldness
Medication to Prevent Illness or Infection
Motion Sickness Prevention
Quit Smoking/Tobacco
Respiratory Infection and Allergies
Skin and Nail Problems
All General Skin Conditions, Acne, Athletes Foot, Diaper Rash, Fungal Skin Infections, Jock Itch, Ringworm, Shingles, Skin Irritation, Ingrown toe nail, Tick Bites
Stomach Problems
Constipation and/or Diarrhea
What web browsers do you support?
Summa Health requires you to use a modern browser to ensure your data is secure and a stellar experience. You can use any of the following browsers for your Virtual Visit: Internet Explorer 11 or newer, Chrome, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.
When is Virtual Visit available?
You can complete an On-Demand Virtual Visit at any time. Summa Health providers will respond between 7 a.m. - 8 p.m.
Who can use Virtual Visit?
Anyone over 18 can create an account. You can also add adult dependents and children to your account. Visits for minor children must be completed by a parent or guardian.
How can I access Summa Health Virtual Visit?
You can access Virtual Visit from any web-enabled device – smartphone, tablet, laptop, or desktop.
Will my provider know I've done a Virtual Visit?
If you are a Summa Health patient, your Virtual Visit records will be saved as part of your medical record. If you want to share your records with a physician outside of Summa Health, you can print or email your records, or call
330.375.3930
to have us send a copy of your Summa Health records to your provider.
[{"RootId":"ba198066-3078-4dcd-8e69-28251bebb940","RootUrl":"/glossary/"}]
Options to Request an Appointment
If your situation is an emergency, call 911.
Close
Skip to main content.
Virtual Visit
Summa Health offers virtual visits, a convenient and secure online diagnosis and treatment service for common medical and dermatological conditions.
Explore This Section
About
On Demand Visits
Scheduled MyChart Visits
FAQ
On-Demand Virtual Visits
New & Existing Patients for Primary Care and Dermatology
Platform availability
: 24/7/365
Providers available
: 7:00 a.m. - 8:00 p.m., 7 days a week
This service is only available in the state of Ohio
Summa Health providers
No appointments or video required.
Complete an online health questionnaire anytime, 24/7/365, which takes 5-10 minutes.
Between the hours of 7 a.m. and 8 p.m., 7 days per week, you’ll receive your results and follow-up care instructions from the provider in a text message or email within 60 minutes for general medical visits and within 72 hours for dermatology visits.
If a prescription is needed, it will be sent to the pharmacy of your choice within 2-3 minutes.
Primary Care Visits
$29
Common concerns include:
Cold, sinus infection, flu, COVID-19, allergies
Common female infections
Eye, ear, mouth problems
Canker or cold sores, pink eye, stye, ear pain/swimmers ear, oral mouth sores
Injuries/pain
Light lower back pain
Medication to prevent illness or infection
Stomach problems
Constipation, diarrhea
Start Visit
Dermatology Visits
$59
Common skin concerns include:
General skin conditions
Acne
Eczema
Minor burns
Diaper rash
Ringworm
Shingles
Poison ivy
Rashes and abrasions
Male pattern baldness
Unknown or other skin conditions
Start Visit
Scheduled MyChart Video Visits
Summa Health Medical Group Existing Patients
Cost for a Video Visit
: Check with your insurance provider for the cost of a MyChart video visit and if a copay applies.
Platform availability:
24/7/365
Providers available
: Dependent on physician/office hours
Talk one-on-one with your Summa Health Medical Group provider through a MyChart video visit.
To schedule a MyChart Video Visit,
log into MyChart
and click on “Schedule an appointment” under Appointments.
If your provider is available for MyChart appointments, their availability will display so you can select a time convenient for you.
You can also call the practice directly or call
1.888.448.5749
to see if your provider offers video visits.
Sign up for MyChart
Virtual Visit FAQs
What is a Virtual Visit?
Summa Health’s Virtual Visit is an easy way to be treated for common conditions. It provides access to board-certified doctors through secure online health portal for many non-emergency illnesses.
Comms, can we add something like this as well?
Also called telehealth, a virtual visit is a secure, real-time asynchronous consultation with a healthcare provider using a smartphone, tablet, or computer. These remote appointments allow patients to discuss symptoms, receive diagnoses and get prescriptions, eliminating travel and waiting room time. They are ideal for non-emergency issues like primary care or dermatology-related issues.
Can Virtual Visit doctors write a prescription?
Yes, all Virtual Visit doctors can prescribe short-term medication for a wide range of conditions when medically appropriate. Virtual Visit doctors do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.
Do I have access to records of my Virtual Visits?
Yes. You can access your Virtual Visit records at any time through your account.
Do you take Medicare?
Medicare patients are welcome to use Summa Health’s Virtual Visit; however, your Virtual Visit is not currently reimbursable.
Does Virtual Visit replace my doctor?
No, Virtual Visit does not replace your primary doctor. Virtual Visit should be used when you need immediate care for non-emergent medical issues. It is affordable, convenient alternative to urgent care and ER visits.
How do I pay for the consult?
You can pay for your visit with any major credit card or health savings account (HSA):
General medical E-visits are $29
Dermatology medical E-visits are $59
*Depending on your employer or insurance, Summa Health Virtual Visit may be provided at a reduced rate. Check with your employer to see if you qualify.
How do I set up my Virtual Visit account?
Setting up your account is a quick and easy process. Visit
SummaHealth.org/VirtualVisit
and click on
Start a Visit
. You will be guided through step-by-step instructions.
How long does a Virtual Visit take?
Each Virtual Visit E-Visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.
How soon will I get a response?
If you complete a visit for a general medical visit, Summa Health Primary Care providers will respond within one hour during operating hours.
If you complete a general medical visit after hours, you will receive a response the next business day.
For dermatology visits, a Summa Health Dermatologist will provide a response within 72 hours.
Is my personal information safe?
All the information you provide is encrypted and protected. Our
Terms of Service
give more information on how we protect the personal information provided through our website.
Is my Virtual Visit covered by insurance?
You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.
What can I be treated for?
You can be diagnosed and treated for a variety of common conditions through Virtual Visit:
Burns
Common Female Infections
UTI, Yeast Infection
Cold, Sinus infection, Flu, Hay Fever, Pertussis/Whooping Cough
EpiPen Refills
Eye, Ear, Mouth Problems
Canker or cold sore, Pink eye, Sti, Ear pain/Swimmers Ear, Oral mouth sores
Flu Prevention
Injuries/Pain
Light Low Back Pain
Male Pattern Baldness
Medication to Prevent Illness or Infection
Motion Sickness Prevention
Quit Smoking/Tobacco
Respiratory Infection and Allergies
Skin and Nail Problems
All General Skin Conditions, Acne, Athletes Foot, Diaper Rash, Fungal Skin Infections, Jock Itch, Ringworm, Shingles, Skin Irritation, Ingrown toe nail, Tick Bites
Stomach Problems
Constipation and/or Diarrhea
What web browsers do you support?
Summa Health requires you to use a modern browser to ensure your data is secure and a stellar experience. You can use any of the following browsers for your Virtual Visit: Internet Explorer 11 or newer, Chrome, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.
When is Virtual Visit available?
You can complete an On-Demand Virtual Visit at any time. Summa Health providers will respond between 7 a.m. - 8 p.m.
Who can use Virtual Visit?
Anyone over 18 can create an account. You can also add adult dependents and children to your account. Visits for minor children must be completed by a parent or guardian.
How can I access Summa Health Virtual Visit?
You can access Virtual Visit from any web-enabled device – smartphone, tablet, laptop, or desktop.
Will my provider know I've done a Virtual Visit?
If you are a Summa Health patient, your Virtual Visit records will be saved as part of your medical record. If you want to share your records with a physician outside of Summa Health, you can print or email your records, or call
330.375.3930
to have us send a copy of your Summa Health records to your provider.
[{"RootId":"ba198066-3078-4dcd-8e69-28251bebb940","RootUrl":"/glossary/"}]
Options to Request an Appointment
If your situation is an emergency, call 911.
Close