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CaribNOG Day 2 Highlights #WeRegulate #TheOURJa #CaribNOG
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Office of Utilities Regulation Jamaica
PUBLIC NOTICES
PUBLIC Notice – Home Town Telephone Limited – Application for Telecommunications Licence
2026-02-25
Public Notice – Drax Hall Estate Application for Sewerage Service Provider Licence
2026-02-19
PUBLIC Notice – Application for Renewal of Water Supply and Sewerage Licences – Can Cara Dvpt. Limited
2026-01-16
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Privacy Overview
Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.
What Types of personal data are we collecting?
Names
Job Titles
Work contact number
Work email address
What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests. The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.
Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:
the roles and functions of the OUR.
the service providers' knowledge and perception of the OUR and
the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.
The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.
What will we do with personal data?
The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.
How will we protect personal data and how long will it be stored?
We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.
The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.
Who will utilize the personal data?
The data will be collected by a third-party consultant who will be conducting the survey.
What are the rights of data subjects?
Participants can change their minds or withdraw their consent to use their personal data at any time.
Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.
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About Us
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Departments
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Sectors
Electricity
Telecommunications
Water / Sewerage
Consumer Info & Hurricane Updates
Appeals Process
Consumer Charter
Guaranteed and Overall Standards
How to Submit an Appeal
CACU Utility of the Year Award 2025
Media Centre
Information Centre
Press Releases
Public Notices
Publications
Radio Programmes
Tenders
OOCUR 2026
Contact Us
Recent Posts
OUR Director-General Calls for Greater Regional Collaboration For Digital Resilience
Media Release – OUR to Relaunch Jamaica Internet Exchange Point
Media Release – OUR Director-General Moots Multi Layered Disaster Risk Financing for Utilities
Media Release – OUR and Digicel Sign Service Level Agreement to Strengthen Complaints Handling
Media Release – 31st Caribbean Network Operators Group Forum to be held in Jamaica
Recent Comments
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April 2026
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November 2009
July 2009
April 2009
March 2009
February 2009
October 2008
September 2008
August 2008
May 2008
April 2008
March 2008
January 2008
February 2005
December 2004
December 2003
August 2003
May 2000
March 2000
Categories
Acts
Appeals Process
Application Forms
Applications
Consultation Documents
Consultation Responses
Consultations
Consumer Information
Consumer Surveys
Decisions & Regulations
Decisions and Regulations
Determination Notices
Directives
Electricity
Enquiries
Flyers
Gazetted Orders
Guaranteed Standards
Guidelines
Industry Notification
Judgements & Legislation
Legislative Instruments
Legislative Instruments – Electricity
Legislative Instruments – General
Legislative Instruments – Telecommunication
Legislative Instruments – Water
Licence Application
Licence applications
Licences
Licensees
Licensees/Companies
Licensing
Market Information Data
Media Advisory
Media Centre
Media Release
National Numbering Plan
National Policies
Net Billing
Newsletters
Notice of Proposed Rulemaking
Numbering
Numbering Determination Notices
Numbering Rules/Assignment Guidelines
OURIC
Overall Standards
Policies
Position Papers/Opinions
Proposed Responses
Public Notices
Publications
Quarterly Performance Reports
Radio Programmes
Recommendations
Reconsiderations
Reporting Templates/Application Forms
Reports and Findings
Request for Proposals
Responses
RIO/RAO
Rules & Codes
Rules and Codes
Tariff Applications
Telecommunications
Telecommunications Data
Tenders
Transportation (Archive)
Uncategorized
Water & Sewerage
Meta
Log in
Entries feed
Comments feed
WordPress.org
Login
|
Register
SUBMIT AN APPEAL
Close
Home
Home
LATEST
ELECTRICITY
WATER / SEWERAGE
TELECOMMUNICATIONS
CUSTOMER INFO
LATEST
NEWS
2026-04-18
Media Centre
Media Release
OUR Director-General Calls for Greater Regional Collaboration For Digital Resilience
2026-04-13
Media Centre
Media Release
Media Release – OUR to Relaunch Jamaica Internet Exchange Point
2026-03-25
Media Centre
Media Release
Media Release – OUR Director-General Moots Multi Layered Disaster Risk Financing for Utilities
2026-03-05
Media Centre
Media Release
Uncategorized
Media Release – OUR and Digicel Sign Service Level Agreement to Strengthen Complaints Handling
2026-02-26
Media Centre
Media Release
Media Release – 31st Caribbean Network Operators Group Forum to be held in Jamaica
2026-02-06
Media Centre
Media Release
Media Release – Utility Providers Call for United Action Against Vandalism and Theft
LATEST
VIDEOS
JAIXP Talk
CaribNOG Day 2 Highlights #WeRegulate #TheOURJa #CaribNOG
Spectrum's Maria Myers-Hamilton Speaks Women in ICT and more... #CaribNOG #theOURJa.
Ask Lorna - 24 Hours, No Electricity, OUR Help!
LATEST
PHOTOS
Office of Utilities Regulation Jamaica
PUBLIC NOTICES
PUBLIC Notice – Home Town Telephone Limited – Application for Telecommunications Licence
2026-02-25
Public Notice – Drax Hall Estate Application for Sewerage Service Provider Licence
2026-02-19
PUBLIC Notice – Application for Renewal of Water Supply and Sewerage Licences – Can Cara Dvpt. Limited
2026-01-16
The OUR Jamaica
Follow
Avatar
Avatar
The OUR Jamaica
@theourja
·
1 Apr
Real learning. Real connections. Real opportunities.
CaribNOG 31 | April 14–16 | Jamaica Pegasus Hotel
Register now or showcase your brand.
Register : https://bit.ly/CaribNOG31Registration
Sponsor: https://bit.ly/CaribNOGSponsorshipOpportunities
#CaribNOG31 #ICTCaribbean
Reply on Twitter 2039340326544920971
Retweet on Twitter 2039340326544920971
1
Like on Twitter 2039340326544920971
1
2039340326544920971
Load More
Consultations
Consultation Documents
Notice of Proposed Rulemaking
Responses
Decisions & Regulations
Determination Notices
Directives
Rules & Codes
Gazetted Orders
Reports and Findings
Licensing
Application Forms
Guidelines/Requirements
Licencees
Numbering
Policies, Judgements & Legislations
Acts
Licences
National Policies
Tribunals/Court Rulings
Position Papers/Opinions
Recommendations
WordPress PopUp
We are using cookies to give you the best experience on our website.
You can find out more about which cookies we are using or switch them off in
.
Powered by
GDPR Cookie Compliance
Privacy Overview
Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.
What Types of personal data are we collecting?
Names
Job Titles
Work contact number
Work email address
What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests. The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.
Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:
the roles and functions of the OUR.
the service providers' knowledge and perception of the OUR and
the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.
The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.
What will we do with personal data?
The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.
How will we protect personal data and how long will it be stored?
We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.
The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.
Who will utilize the personal data?
The data will be collected by a third-party consultant who will be conducting the survey.
What are the rights of data subjects?
Participants can change their minds or withdraw their consent to use their personal data at any time.
Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
Enable or Disable Cookies
Enabled
Disabled
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Enable or Disable Cookies
Enabled
Disabled
Cookie Policy
More information about our
Cookie Policy