SNAP Policies & Procedures | Department of Human Services | Commonwealth of Pennsylvania

SNAP Policies & Procedures | Department of Human Services | Commonwealth of Pennsylvania
Supplemental Nutrition Assistance Program
SNAP Policies & Procedures
Learn more about the policies and procedures which govern the SNAP program in Pennsylvania.
General SNAP information
Non-discrimination policy
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Accessibility
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
How to file a complaint
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at the U.S. Department of Agriculture website or at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
Mail: U.S. Department of Agriculture; Office of the Assistant Secretary for Civil Rights; 1400 Independence Avenue, SW; Washington, D.C. 20250-9410;
Fax: (202) 690-7442; or
Email: program.intake@usda.gov.
This institution is an equal opportunity provider.
Helpful Policies and Procedures links
Recent operations memoranda and policy clarifications
View the most recent OIM Operations Memoranda and Policy Clarifications
All Memoranda and Policy Clarifications
Semi-Annual Reporting (SAR)
Some SNAP recipients must complete semi-annual reporting to keep information up-to-date so they do not lose coverage.
Learn about semi-annual reporting
SNAP Policy Handbook
Overview of Pennsylvania SNAP policies.
Open Handbook
SNAP nutrition education
Educational resources available to SNAP recipients.
Available Resources
SNAP work requirements
Learn more about work requirements for SNAP recipients and if you are affected by recent changes to the SNAP program.
Review work requirements
SNAP Mass Grant
Learn more about the Maximum Thrifty Food Plan - the maximum benefit a household can receive each month.
SNAP Mass Grant information
SNAP employment & training
Programs are available to help SNAP recipients train for jobs, get career guidance, and help meet work requirements.
Learn about training programs
Electronic Benefits Transfer (EBT)
Electronic Benefits Transfer (EBT) is a benefit delivery system that provides funds to recipients.
Learn about EBT