Digital experience | GSA
Source: https://www.gsa.gov/technology/government-it-initiatives/digital-experience
Archived: 2026-04-23 17:11
Digital experience | GSA
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Countdown to America's 250th Anniversary:
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Official websites use .gov
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.gov
website belongs to an official government organization in the United States.
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)
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means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Digital experience
What is digital experience?
Digital experience is the interaction a customer has with an organization on the Internet. Think about the way you feel when you visit a website or use a mobile app, and how you feel after interacting with it. Does it frustrate you? Do you feel engaged? Were you able to do what you came for? People expect an easy online experience, and if we want satisfied customers, we need to deliver.
Digital experience is impacted by:
The content on the site
The way the content is organized
A person’s ability to complete tasks on the site
You can create a positive digital experience for your users by making it easy for them to complete the task they came for, whether it’s finding information, filling out a form, or making a purchase. If people can find what they’re looking for quickly and easily, they’re happier with the interaction and, hopefully, with your agency.
There are laws and policies that set standards and requirements for many parts of the digital experience:
21st Century Integrated Digital Experience Act
— sets digital improvement requirements for public sites
DotGov
— domain requirements for .gov
IT Accessibility
— law and revised standard
Connected Government Act
— requirement for mobile-friendly websites
M-15-13
— HTTPS-only standard for secure web connections
Executive Order 13166
— Improving Access to Services for Persons with Limited English Proficiency
21st Century IDEA and GSA
Besides being a smart business practice, providing an enjoyable digital experience is now the law. The
21st Century Integrated Digital Experience Act
, otherwise known as 21st Century IDEA, aims to improve the digital experience for government customers and reinforces existing requirements for federal public websites. Any new or redesigned executive agencies’ digital services (like sites, forms, and applications) must be:
Accessible and usable
Based around user needs and tasks
Consistent in appearance
Securely hosted and connected
Original, not duplicating existing content
Searchable
Mobile-friendly
Agencies will also have to show their progress in a series of annual reports, and move paper-based systems online. It’s a heavy but much-needed lift, and we pooled some
resources
to help agencies implement 21st Century IDEA and improve digital experience.
Shared services
Digital Analytics Program (DAP)
— understand how people are using your content
Dotgov.gov
— use .gov domains to make your government services easy to identify on the internet
Cloud.gov
— build, launch, and manage an accessible website
Search.gov
— help people find the information they need on your website
U.S. Web Design System
— design websites that are accessible, mobile-friendly, and easy to use.
Tools
Analytics.USA.gov
— see analytics on federal website performance
Digital Dashboard
— see reports on federal website performance
Buy
AAS
— a full-spectrum, cradle-to-grave acquisition, project, and financial management service provider
MAS IT
— purchase tools and services to build your websites and digital services
Learn and connect
Websites
Digital.gov
— tools, methods, practices and policy guidance for effective, accessible digital services
LEP.gov
— resources for limited English proficiency
Plainlanguage.gov
— plain language tools, resources, and examples
Section508.gov
— create accessible products and services
Usability.gov
— tools and resources for a better user experience
Communities
CIO Council
Digital Communities
Web Council and Content Managers
Print Page
Email Page
Last updated: Mar 16, 2026
Top
1
Choose a location
Error, The Per Diem API is not responding. Please try again later.
No results could be found for the location you've entered.
Get my location
OR
State
City (optional)
OR
ZIP
Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the
Department of Defense.
Rates for foreign countries are set by the
Department of State.
2
Choose a date
Select fiscal year
OR
Travel start date (mm/dd/yyyy)
Travel end date (mm/dd/yyyy)
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Additional terms and conditions
Traveler reimbursement is based on the location of the work activities and not the accommodations,
unless lodging is not available at the work activity, then the agency may authorize the rate where
lodging is obtained.
Unless otherwise specified, the per diem locality is defined as
"all locations within, or entirely
surrounded by, the corporate limits of the key city, including independent entities located within
those boundaries."
Per diem localities with county definitions shall include
"all locations within, or entirely
surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties,
including independent entities located within the boundaries of the key city and the listed counties
(unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is
located partially within more than one city or county boundary, the applicable per diem rate for the
entire installation or facility is the higher of the rates which apply to the cities and / or counties,
even though part(s) of such activities may be located outside the defined per diem locality.
Skip to main content
Countdown to America's 250th Anniversary:
close
Official websites use .gov
A
.gov
website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A
lock
(
)
or
https://
means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Digital experience
What is digital experience?
Digital experience is the interaction a customer has with an organization on the Internet. Think about the way you feel when you visit a website or use a mobile app, and how you feel after interacting with it. Does it frustrate you? Do you feel engaged? Were you able to do what you came for? People expect an easy online experience, and if we want satisfied customers, we need to deliver.
Digital experience is impacted by:
The content on the site
The way the content is organized
A person’s ability to complete tasks on the site
You can create a positive digital experience for your users by making it easy for them to complete the task they came for, whether it’s finding information, filling out a form, or making a purchase. If people can find what they’re looking for quickly and easily, they’re happier with the interaction and, hopefully, with your agency.
There are laws and policies that set standards and requirements for many parts of the digital experience:
21st Century Integrated Digital Experience Act
— sets digital improvement requirements for public sites
DotGov
— domain requirements for .gov
IT Accessibility
— law and revised standard
Connected Government Act
— requirement for mobile-friendly websites
M-15-13
— HTTPS-only standard for secure web connections
Executive Order 13166
— Improving Access to Services for Persons with Limited English Proficiency
21st Century IDEA and GSA
Besides being a smart business practice, providing an enjoyable digital experience is now the law. The
21st Century Integrated Digital Experience Act
, otherwise known as 21st Century IDEA, aims to improve the digital experience for government customers and reinforces existing requirements for federal public websites. Any new or redesigned executive agencies’ digital services (like sites, forms, and applications) must be:
Accessible and usable
Based around user needs and tasks
Consistent in appearance
Securely hosted and connected
Original, not duplicating existing content
Searchable
Mobile-friendly
Agencies will also have to show their progress in a series of annual reports, and move paper-based systems online. It’s a heavy but much-needed lift, and we pooled some
resources
to help agencies implement 21st Century IDEA and improve digital experience.
Shared services
Digital Analytics Program (DAP)
— understand how people are using your content
Dotgov.gov
— use .gov domains to make your government services easy to identify on the internet
Cloud.gov
— build, launch, and manage an accessible website
Search.gov
— help people find the information they need on your website
U.S. Web Design System
— design websites that are accessible, mobile-friendly, and easy to use.
Tools
Analytics.USA.gov
— see analytics on federal website performance
Digital Dashboard
— see reports on federal website performance
Buy
AAS
— a full-spectrum, cradle-to-grave acquisition, project, and financial management service provider
MAS IT
— purchase tools and services to build your websites and digital services
Learn and connect
Websites
Digital.gov
— tools, methods, practices and policy guidance for effective, accessible digital services
LEP.gov
— resources for limited English proficiency
Plainlanguage.gov
— plain language tools, resources, and examples
Section508.gov
— create accessible products and services
Usability.gov
— tools and resources for a better user experience
Communities
CIO Council
Digital Communities
Web Council and Content Managers
Print Page
Email Page
Last updated: Mar 16, 2026
Top
1
Choose a location
Error, The Per Diem API is not responding. Please try again later.
No results could be found for the location you've entered.
Get my location
OR
State
City (optional)
OR
ZIP
Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the
Department of Defense.
Rates for foreign countries are set by the
Department of State.
2
Choose a date
Select fiscal year
OR
Travel start date (mm/dd/yyyy)
Travel end date (mm/dd/yyyy)
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Additional terms and conditions
Traveler reimbursement is based on the location of the work activities and not the accommodations,
unless lodging is not available at the work activity, then the agency may authorize the rate where
lodging is obtained.
Unless otherwise specified, the per diem locality is defined as
"all locations within, or entirely
surrounded by, the corporate limits of the key city, including independent entities located within
those boundaries."
Per diem localities with county definitions shall include
"all locations within, or entirely
surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties,
including independent entities located within the boundaries of the key city and the listed counties
(unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is
located partially within more than one city or county boundary, the applicable per diem rate for the
entire installation or facility is the higher of the rates which apply to the cities and / or counties,
even though part(s) of such activities may be located outside the defined per diem locality.