Customer Experience Hub – Capital Metro – Austin Public Transit
Source: http://www.capmetro.org/aboutus/public-information---assistance/customerexperiencehub
Archived: 2026-04-23 17:11
Customer Experience Hub – Capital Metro – Austin Public Transit
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Customer Experience Hub
Our aim is to provide a high-quality customer experience that exceeds your expectations.
Customer Survey Results
You’ve spoken. We listened. See how customers rated CapMetro’s service, experience and courtesy in our latest customer satisfaction survey.
Action Steps
Using customer input and our strategic plan, we’ve developed initiatives in three improvement areas to elevate the customer experience.
View The Plan
Dive into the details behind CapMetro CX Plan and learn why we think focusing on customer experience is essential to our mission.
Overall Customer Satisfaction
In April 2024, our survey team boarded our buses and trains to speak with 1,191 CapMetro customers.
Overall,
69% of responders
were satisfied or very satisfied with service.
View Survey Details
Prioritizing Improvements
Our staff is working on initiatives to improve customer experience in three specific areas:
Frequency and Reliability
Our aim is to get you to your destination on time, every time.
Rules and Fares Enforcement
We’ve created new initiatives to ensure a safe and enjoyable experience onboard and while at stops and stations.
CapMetro’s Phone Apps
CapMetro replaced its legacy app with Umo and the Transit app—making it easier than ever to pay for and plan your ride.
Action Steps
Read the Plan
“Going the Extra Mile” isn’t an empty promise—it’s become a mantra for how we serve our customers. And we’re walking the walk by pulling together teams across the agency to deliver projects and policies that create noticeable improvements to your experience.
This is CapMetro’s first agencywide Customer Experience Plan—shaped by real customer input.
Download the Plan
Contact Us
We want to hear from you! Our staff collects customer input from a variety of sources, and no comment or suggestion is too small. Learn all the ways you can make your voice heard.
Contact Us
Related News
Celebrate 40 Years of CapMetro
Thank you for supporting and riding CapMetro for the last 40 years. Take a journey through CapMetro's history here.
Our Latest Strategic Plan
CapMetro's Strategic Plan 2030 showcases the long-term priorities for our agency. Explore the plan here.
Code Of Conduct
We have updated our Code of Conduct. View the guidelines and learn more about how to maintain a safe and enjoyable transit experience with CapMetro.
Skip to main content
Customer Experience Hub
Our aim is to provide a high-quality customer experience that exceeds your expectations.
Customer Survey Results
You’ve spoken. We listened. See how customers rated CapMetro’s service, experience and courtesy in our latest customer satisfaction survey.
Action Steps
Using customer input and our strategic plan, we’ve developed initiatives in three improvement areas to elevate the customer experience.
View The Plan
Dive into the details behind CapMetro CX Plan and learn why we think focusing on customer experience is essential to our mission.
Overall Customer Satisfaction
In April 2024, our survey team boarded our buses and trains to speak with 1,191 CapMetro customers.
Overall,
69% of responders
were satisfied or very satisfied with service.
View Survey Details
Prioritizing Improvements
Our staff is working on initiatives to improve customer experience in three specific areas:
Frequency and Reliability
Our aim is to get you to your destination on time, every time.
Rules and Fares Enforcement
We’ve created new initiatives to ensure a safe and enjoyable experience onboard and while at stops and stations.
CapMetro’s Phone Apps
CapMetro replaced its legacy app with Umo and the Transit app—making it easier than ever to pay for and plan your ride.
Action Steps
Read the Plan
“Going the Extra Mile” isn’t an empty promise—it’s become a mantra for how we serve our customers. And we’re walking the walk by pulling together teams across the agency to deliver projects and policies that create noticeable improvements to your experience.
This is CapMetro’s first agencywide Customer Experience Plan—shaped by real customer input.
Download the Plan
Contact Us
We want to hear from you! Our staff collects customer input from a variety of sources, and no comment or suggestion is too small. Learn all the ways you can make your voice heard.
Contact Us
Related News
Celebrate 40 Years of CapMetro
Thank you for supporting and riding CapMetro for the last 40 years. Take a journey through CapMetro's history here.
Our Latest Strategic Plan
CapMetro's Strategic Plan 2030 showcases the long-term priorities for our agency. Explore the plan here.
Code Of Conduct
We have updated our Code of Conduct. View the guidelines and learn more about how to maintain a safe and enjoyable transit experience with CapMetro.