Patient Rights and Responsibilities | Methodist Health System | Omaha, Council Bluffs, Fremont

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Patients are accorded impartial access to services or accommodations that are available and medically indicated regardless of race, color, national origin, language, age, disability, religious preferences, gender identity, sexual orientation, sex stereotyping, pregnancy, or source of payment for care. Respect and Dignity. Patients have the right to considerate, respectful care given by competent personnel at all times and under all circumstances, with the recognition of personal dignity and respect of religious and cultural beliefs. Spiritual Needs. Patients have the right to access spiritual care and other spiritual services. Privacy and Confidentiality. Patients have the right, within the law, to personal and informational privacy. Personal Safety. Patients have a right to expect reasonable safety in hospital/clinic settings; to be free from mental and physical abuse, neglect, exploitation, and unnecessary physical and/or chemical restraints; and to have access to protective services. Identity. Patients have the right to know the identity and professional status of those providing care. Consent. Patients have the right to be reasonably informed and to participate in decisions involving their health care, including information regarding organ donation procedures. Information. Patients – and their families, as appropriate – have the right to obtain complete and current information concerning diagnosis, treatment, and pain management from the health care provider; to participate in care decisions; and to be advised of any changes to the plan of care. Patients have the right to access information in their clinical records. Communication. Patients have the right to receive information in a manner they understand. If necessary for effective communication, a qualified interpreter and/or other communication services will be provided at no charge. Visitation. Patients have the right to have a support individual present and to designate whomever they choose to visit them, including but not limited to a spouse, a domestic partner, family members or friends. Exceptions include when a health care provider determines this will hinder treatment; when a visitor’s presence disturbs the patient or another individual’s rights, privacy, or safety; and/or during times of transmissible illness in the community. Consultation. Patients have the right to consult with a specialist at their request and at their own expense. Pain Management. Patients can expect to have their pain management needs met through assessment, clinical interventions, reassessment, and education directed toward appropriate pain management. Refusal of Treatment. Patients may refuse, consent to, or limit treatment to the extent permitted by law, and they will be informed of the medical consequences of refusing treatment. Conflict. Patients can expect Methodist to address conflicts that may arise among patients, families, staff, and health care providers concerning care decisions. Advance Directives. Patients have a right to formulate advance directives and have the staff and practitioners who provide care comply with these directives. Transfer and Continuity of Care. Patients will not be transferred to another facility without a complete explanation of the need for transfer, the risks and alternatives to transfer, and the acceptance of the patient by the other facility. Billing Practices. Patients will be billed only for services provided. Patients have the right to request and receive an itemized explanation of the entire bill, regardless of the source of payment. Patient Concerns and Grievances. Patients and their families have the right to have their concerns about care, treatment, or interactions with staff resolved quickly and appropriately. Patients should share any concerns, complaints, or grievances with their caregiver or the department supervisor. If the concerns cannot be resolved, patients can call and ask to speak with an administrator at the following facilities: Methodist Hospital – (402) 354-4441 Methodist Women’s Hospital – (402) 354-4441 Methodist Jennie Edmundson Hospital – (712) 396-6222 Methodist Fremont Health – (402) 727-3381 Methodist Physicians Clinic – (402) 354-5609 Regardless of whether the above process is utilized, a formal complaint may be filed with the state and/or The Joint Commission. In Nebraska, for facility or service, medication aide, or nurse aide complaints, contact the Nebraska Department of Health and Human Services at (402) 471-0316 or by mail at Health Facility Investigations, Licensure Unit – DHHS, P.O. Box 94669, Lincoln NE 68509-4669. In Nebraska, for complaints regarding all other health care professionals, contact the Nebraska Department of Health and Human Services at (402) 471-0175 or by mail at DHHS Division of Public Health Investigations, Attn: POL Investigation Unit, P.O. Box 98933, Lincoln, NE 68509. In Iowa, contact the Iowa Department of Inspections and Appeals at (515) 281-4115 or by mail at 321 E. 12th St., Des Moines, IA 50319. Or, if applicable, contact The Joint Commission at (800) 944-6610 RESPONSIBILITIES Information. Patients have the responsibility to provide accurate and complete information about present complaints, prior illnesses, hospitalizations, medications, changes in condition, and other health matters. Instructions. Patients are responsible for complying with applicable health system rules and regulations, for following the treatment plan recommended by their health care provider, and for cooperating with health care personnel as they carry out the coordinated plan of care. Patients are responsible for keeping appointments and notifying the provider/hospital when unable to do so. Refusal of Treatment. Patients are responsible for providing copies of their living will or other advance directives to their health care providers. Patients are responsible for their actions if they refuse treatment or refuse to follow the provider’s instructions. Health Care Charges. Patients are responsible for ensuring that the financial obligations of their health care are fulfilled as promptly as possible. Respect and Consideration. Patients are responsible for being considerate of the rights of other patients and Methodist personnel, and for assisting in the control of noise and the number of visitors. Patients are expected to respect the property of others and of the health system. Personal Property. Patients are responsible for any property or valuables kept in their possession (jewelry, electronics, phone, money, etc.). DERECHOS Acceso a la atención médica. Se permite a los pacientes un acceso imparcial a los servicios o adaptaciones disponibles y que se indiquen médicamente independientemente raza, color, origen nacional, idioma, edad, discapacidad, preferencias religiosas, identidad de género, orientación sexual, estereotipos sexuales, embarazo o fuente de pago para la atención. Respeto y dignidad. Los pacientes tienen derecho a una atención considerada y respetuosa brindada por personal competente en todo momento y en todas las circunstancias, con el reconocimiento de la dignidad personal y el respeto de las creencias religiosas y culturales. Necesidades espirituales. Los pacientes tienen derecho a recibir atención espiritual y otros servicios espirituales. Privacidad y confidencialidad. Los pacientes tienen derecho dentro del marco de a ley, a la privacidad personal e informativa. Seguridad personal. Los pacientes tienen derecho a seguridad razonable en los hospitales y clínicas; a no ser víctimas de abuso mental y físico, negligencia, explotación, limitaciones químicas o físicas innecesarias y a tener acceso a servicios de protección. Identidad. Los pacientes tienen derecho a conocer la identidad y la situación profesional de quienes les brindan atención médica. Consentimiento. Los pacientes tienen derecho a ser informados de manera razonable y participar en las decisiones que involucran su atención médica, incluida la información relacionada con los procedimientos de donación de órganos. Información. Los pacientes y sus familiares según corresponda, tienen derecho a obtener información completa y actualizada con respecto al diagnóstico, y al manejo del dolor por parte del proveedor de atención médica con el fin de participar en decisiones de atención y a recibir información sobre cualquier cambio en el plan de atención. Los pacientes tienen derecho a acceder a la información de su historia clínica. Comunicación. Los pacientes tienen derecho a recibir información de manera que entiendan. Si es necesario para propiciar una comunicación efectiva, se ofrecerán los servicios de un intérprete calificado u otros servicios de comunicación sin costo alguno. Visitas. Los pacientes tienen derecho a que los acompañe una persona de apoyo y a elegir sus visitantes, incluyendo, un cónyuge, su pareja de hecho, familiares o amigos. Al menos que un proveedor de atención médica determina que esto entorpece el tratamiento; cuando si la presencia del visitante perturba los derechos, la privacidad o la seguridad del paciente o de otra persona; o durante los períodos de alguna enfermedad transmisible en la comunidad. Consultas. A petición del paciente, los pacientes tienen derecho a consultar a un especialista y asumir los costos correspondientes. Control del dolor. Los pacientes pueden esperar que sus necesidades del manejo del dolor se satisfagan a través de una evaluación, intervención clínica, revaluación y educación dirigida al manejo del dolor. Rechazo del tratamiento. Los pacientes pueden rechazar, aceptar o limitar el tratamiento en la medida que lo permita la ley, y serán informados de las consecuencias médicas de su rechazo a recibir tratamiento. Conflictos. Los pacientes pueden esperar que Methodist aborde los conflictos que pueden surgir entre los pacientes, las familias, el personal y los proveedores de atención médica con respecto a las decisiones de atención. Directivas anticipadas. Los pacientes tienen derecho a formular directivas anticipadas y exigir que el personal y los profesionales que proveen atención cumplan con dichas directivas. Traslado y continuidad de la atención. No se trasladará a los pacientes a otro centro médico sin una explicación detallada de la necesidad del traslado, los riesgos y las alternativas al traslado, así como la aceptación del paciente por parte de la institución receptora. Prácticas de facturación. A los pacientes se les cobrará únicamente por los servicios provistos. Los pacientes tienen derecho a solicitar y recibir una explicación desglosada de toda la factura, independientemente del origen del pago. Inquietudes y quejas de los pacientes. Los pacientes y sus familias tienen derecho a que sus inquietudes acerca de la atención, el tratamiento o las interacciones con el personal se resuelvan de forma rápida y adecuada. Los pacientes deben compartir cualquier inquietud, reclamo o queja con su proveedor de atención o el supervisor del departamento. Si no se pueden resolver las inquietudes, los pacientes pueden llamar y pedir hablar con un administrador en los siguientes centros: Methodist Hospital – (402) 354-4441 Methodist Women’s Hospital – (402) 354-4441 Methodist Jennie Edmundson Hospital – (712) 396-6222 Methodist Fremont Health – (402) 727-3381 Methodist Physicians Clinic – (402) 354-5609 Independientemente de si se utiliza el proceso anterior, se puede presentar una queja formal ante el estado o la Comisión Conjunta. En Nebraska, para quejas respecto de un centro o servicio, como asistente de medicamentos o auxiliar de enfermería, comuníquese con el Departamento de Salud y Servicios Humanos de Nebraska al (402) 471-0316 o por correo postal al Health Facility Investigations, Licensure Unit – DHHS, P.O. Box 94669, Lincoln NE 68509-4669. En Nebraska, si tiene quejas relacionadas con todos los demás profesionales del cuidado de la salud, comuníquese con el Departamento de Salud y Servicios Humanos de Nebraska al (402) 471-0175 o por correo postal a la DHHS Division of Public Health Investigations, Attn: POL Investigation Unit, P.O. Box 98933, Lincoln, NE 68509. En Iowa, comuníquese con el Departamento de Inspecciones y Apelaciones de Iowa (Iowa Department of Inspections and Appeals) al (515) 281-4115 o por correo postal al 321 E. 12th St., Des Moines, IA 50319. O bien, comuníquese con la Comisión Conjunta (The Joint Commission) al (800) 944-6610 , si corresponde. RESPONSABILIDADES Información. Los pacientes deben proporcionar información completa y precisa sobre dolencias actuales, enfermedades previas, hospitalizaciones, medicamentos, cambios en la afección médica y otros temas de salud. Instrucciones. Los pacientes son responsables de cumplir con las normas y los reglamentos correspondientes del hospital, respetar el plan de tratamiento recomendado por el proveedor de atención médica y cooperar con el personal médico mientras este lleva a cabo el plan de atención. Los pacientes son responsables de asistir a las citas médicas y notificar al proveedor/hospital cuando no puedan hacerlo. Rechazo del tratamiento. Los pacientes son responsables de proporcionar copias de su testamento vital u otras directivas anticipadas a sus proveedores de atención médica. Los pacientes son responsables de sus acciones si rechazan el tratamiento o se niegan a cumplir las indicaciones del proveedor. Cargos de atención médica. Los pacientes son responsables de garantizar el pago oportuno de las obligaciones financieras de su atención médica. Respeto y consideración. Los pacientes son responsables de tener consideración con los derechos de otros pacientes y del personal de Methodist y de ayudar en el control del ruido y la cantidad de visitas. Los pacientes también deben respetar los bienes de los demás y del sistema de salud. Objetos de propiedad personal. Los pacientes son responsables de sus pertenencias y objetos de valor que estén en su posesión (p. ej., joyas, dispositivos electrónicos, teléfono, dinero, etc.). Your Rights and Protections Against Surprise Medical Bills Your Rights and Protections Against Surprise Medical Bills When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network. No Surprises Act Disclosure – English No Surprises Act Disclosure – Spanish For more information about your rights under federal law, please visit CMS.gov Designate a Health Partner When you are admitted, we ask that you designate a health partner. Your health partner is encouraged to be present during your stay and at discharge to help you be successful in your plan of care. Your health partner may or may not be your legal representative with power of attorney for health care. The role of the health partner is to: Be your advocate and provide support. Ask questions, remind you of instructions and help make decisions. Be present when education regarding your care needs is provided and your discharge plan is reviewed. Facilitate communication among your family members and hospital staff. Advance Directives If you have already prepared a power of attorney for health care, living will or NETO/POLST, please ask a family member or friend to bring copies of these documents to the hospital. The chaplain will visit with you about the documents and make sure they are added to your medical record. If you have questions or would like to complete an advance directive while you are here, please ask a staff member to assist you in this process. More information on advance directives. Billing and Finance Questions After your dismissal, a summary statement from the hospital will be mailed to your home. If you provided the hospital with insurance information, your insurance company will be billed. You may also receive separate bills from physician groups that participated in your care. More information on billing and insurance. Access Methodist My Care Access your medical records, schedule an appointment and more – all in one convenient spot. Methodist My Care Pay a Bill Our bill pay portal makes it easy to access and view your updated account information 24/7. Pay Bill