Questions You May Have | Phoenix Children's Hospital
Source: https://phoenixchildrens.org/articles-faqs/faqs
Archived: 2026-04-23 17:12
Questions You May Have | Phoenix Children's Hospital
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Questions You May Have
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The Bright Futures Blog (“Blog”) provides general information and discussions about health and related subjects. The information and other content provided in this Blog, website or in any linked materials is provided for educational and informational purposes only and is not intended and should not be considered, or used as a substitute for, medical advice, diagnosis or treatment. If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment immediately. Never disregard professional medical advice or delay in seeking it because of something you have read on this Blog. If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately.
We accept many health plans through health insurance and provider networks. However, each health plan is different. We want to make sure you have the coverage you need before you receive care. Please check with your health insurance company directly for any questions about what they cover at Phoenix Children’s or Phoenix Children’s Medical Group.
Health Insurance Plans We Accept
Our goal at Phoenix Children’s is to make the billing process as easy and effective as possible. See additional information and resources for paying your bill online, our billing process, billing FAQs and financial assistance.
Pay Your Bill Online
Our Billing Process
Billing FAQs
Financial Assistance
Phoenix Children’s has a centralized medical record department with access to all our locations, including inpatient, outpatient, urgent cares and Phoenix Children’s Pediatrics clinics. Medical records can be requested through this department. Some information is available in the Patient Portal as well.
Medical Record Requests
Patient Portal - Sign In
You can schedule or request an appointment for your child via our Appointment Scheduling page — you will be prompted to enter your child's information and will be able to select the type of appointment you need. If you would like to speak to someone regarding an appointment, call
602-933-5437
(KIDS).
Please note:
If your child needs immediate care, go directly to your local urgent care center or emergency department. If your child is experiencing a life-threatening emergency, call 911 immediately.
Appointment Scheduling
Our Visitor Protocol provides important information regarding visiting patients, including visiting hours.
Visitor Protocol
Yes, our Wayfinding app is available on the App Store and Google Play. It can help you navigate to Phoenix Children's Hospital - Thomas Campus and find the closest parking garage to your appointment. The app can also provide step-by-step directions to anywhere on campus, including elevators, restrooms and the location of your appointment.
Wayfinding
Our Patient Portal provides users with access to a child's health information from Phoenix Children's, which can include managing appointments, messaging providers, Phoenix Children's medical history, discharge instructions, summaries of doctor visits, lab results, and more.
Patient Portal
Patient Portal - Sign In
For the hours of operation and estimated wait times for our Urgent Care locations and Emergency Departments, please visit our Wait Times page.
These are estimates based on current volumes and can vary. Please do not let wait times prevent you from seeking medical treatment if your child needs urgent or emergency care.
Please note
: If your child is experiencing a life-threatening emergency, call 911 immediately.
Wait Times
It’s important that your child receives the right care when they are sick or injured. At Phoenix Children’s, our facilities are set up specifically for the needs of children and your child is being seen by physicians, nurses and staff with specialized training in care for children.
Please note:
If your child is experiencing a life-threatening emergency, call 911 immediately.
Pediatrician vs. Urgent Care vs. Emergency Department
Wait Times
We consider you and your child essential members of the healthcare team and want you to feel comfortable about your upcoming visit. Planning Your Visit includes resources to help you best prepare.
Planning Your Visit
Skip to main content
Help shape the future of health in Maricopa County. Participate in the county’s Community Health Needs Assessment by April 30.
Take the Survey
Questions You May Have
All
News
Blog
Patient Stories
FAQs
The Bright Futures Blog (“Blog”) provides general information and discussions about health and related subjects. The information and other content provided in this Blog, website or in any linked materials is provided for educational and informational purposes only and is not intended and should not be considered, or used as a substitute for, medical advice, diagnosis or treatment. If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment immediately. Never disregard professional medical advice or delay in seeking it because of something you have read on this Blog. If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately.
We accept many health plans through health insurance and provider networks. However, each health plan is different. We want to make sure you have the coverage you need before you receive care. Please check with your health insurance company directly for any questions about what they cover at Phoenix Children’s or Phoenix Children’s Medical Group.
Health Insurance Plans We Accept
Our goal at Phoenix Children’s is to make the billing process as easy and effective as possible. See additional information and resources for paying your bill online, our billing process, billing FAQs and financial assistance.
Pay Your Bill Online
Our Billing Process
Billing FAQs
Financial Assistance
Phoenix Children’s has a centralized medical record department with access to all our locations, including inpatient, outpatient, urgent cares and Phoenix Children’s Pediatrics clinics. Medical records can be requested through this department. Some information is available in the Patient Portal as well.
Medical Record Requests
Patient Portal - Sign In
You can schedule or request an appointment for your child via our Appointment Scheduling page — you will be prompted to enter your child's information and will be able to select the type of appointment you need. If you would like to speak to someone regarding an appointment, call
602-933-5437
(KIDS).
Please note:
If your child needs immediate care, go directly to your local urgent care center or emergency department. If your child is experiencing a life-threatening emergency, call 911 immediately.
Appointment Scheduling
Our Visitor Protocol provides important information regarding visiting patients, including visiting hours.
Visitor Protocol
Yes, our Wayfinding app is available on the App Store and Google Play. It can help you navigate to Phoenix Children's Hospital - Thomas Campus and find the closest parking garage to your appointment. The app can also provide step-by-step directions to anywhere on campus, including elevators, restrooms and the location of your appointment.
Wayfinding
Our Patient Portal provides users with access to a child's health information from Phoenix Children's, which can include managing appointments, messaging providers, Phoenix Children's medical history, discharge instructions, summaries of doctor visits, lab results, and more.
Patient Portal
Patient Portal - Sign In
For the hours of operation and estimated wait times for our Urgent Care locations and Emergency Departments, please visit our Wait Times page.
These are estimates based on current volumes and can vary. Please do not let wait times prevent you from seeking medical treatment if your child needs urgent or emergency care.
Please note
: If your child is experiencing a life-threatening emergency, call 911 immediately.
Wait Times
It’s important that your child receives the right care when they are sick or injured. At Phoenix Children’s, our facilities are set up specifically for the needs of children and your child is being seen by physicians, nurses and staff with specialized training in care for children.
Please note:
If your child is experiencing a life-threatening emergency, call 911 immediately.
Pediatrician vs. Urgent Care vs. Emergency Department
Wait Times
We consider you and your child essential members of the healthcare team and want you to feel comfortable about your upcoming visit. Planning Your Visit includes resources to help you best prepare.
Planning Your Visit