Royal Perth Hospital - Outpatients

Royal Perth Hospital - Outpatients
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Health Professionals
GPs
Outpatients
Outpatients
Outpatients
Outpatient appointments are made after referral from General Practitioners (GP), other Doctors or following
discharge from hospital
for further treatment.
For more information about outpatient services available at Royal Perth Hospital (RPH), visit the
service directory
.
Visit the
Excluded Procedures Outpatient Referrals page
for information about WA Health Excluded Procedures.
Catchment area
For your information, the
catchment map (PDF 400KB)
outlines the suburb catchment areas for East Metropolitan Health Service (EMHS). The country areas that flow to EMHS are Kimberley, Pilbara and Wheatbelt.
Referral to a hospital for assessment and/or treatment is based around multiple criteria. These include:
Place of residence
– most hospitals have catchments to help service people closer to home. For country patients, the residence of family with whom they will reside whilst attending appointments can be taken into consideration.
Age
– children are only treated by some hospitals.
Hospital location of specialty services
– some conditions need designated specialist services that are not available at all hospitals.
For Country patients please consider a local service, view resources on the
AHCWA MAPPA website (external link)
Use this information to guide urgent referrals to the hospital servicing your patient's postcode.
Inform your patients of these criteria when you are referring them for public hospital services.
Immediate outpatient referrals
For patients in the
East Metropolitan Health Service catchment (PDF 400KB)
and the Kimberley, Pilbara and Wheatbelt who require immediate referral to Royal Perth Hospital (RPH) outpatients, please contact the registrar or consultant of the specialty team required. They can be contacted by calling the
RPH switchboard
on 9224 2244.
An immediate referral is for a patient who requires an appointment within the week.
Contacting a registrar or consultant ensures that the specialist team is immediately aware of the referral, allowing them to make arrangements as soon as possible. These arrangements include:
interim treatment recommendations
further investigations required prior to RPH review.
Please note who you spoke to and any instructions that you are given or appointments made on your referral.
After verbal clinical handover and agreement with the registrar that the patient requires an appointment with RPH within 7 days please:
Secure message via healthlink address:
rphbhref
or
Email the patient’s referral to:
RPH.OutpatientReferrals@health.wa.gov.au
.
Ensure the referral is:
marked
IMMEDIATE
the name of the registrar or consultant spoken with is written on the referral
all essential referral information, investigations, clinical photos are included
RPH operate several Immediate access clinics. Please visit these sites and contact clinicians via the mobile number listed:
Rapid Access Chest Pain Clinic
Rapid Access foot line
Respiratory medicine
Rheumatology GCA
Central Referral Service
The WA Health
Central Referral Service (external link)
commenced on 24 February 2014. As of this date, all non-urgent / routine GP referrals to outpatient clinics at Royal Perth Hospital should be sent to the Central Referral Service.
Contact Central Referral Service
Secure Messaging:
Send electronic CRS form via HealthLink to ‘crefserv’
Fax:
1300 365 056
Postal address:
Address: GPO Box 2566, Perth, WA 6831
Referral form templates
Routine outpatient referrals
All non-urgent GP referrals to doctor-led outpatient clinics at Royal Perth Hospital (RPH) should be sent to the
Central Referral Service (external site)
and provide current (within the past 4 weeks) clinical handover.
Referrals are accepted on the letterhead of the GP, generated from your practice software or using an online referral form. The following patient information is required:
Date of birth.
Address
Contact phone numbers
Medicare number (including expiry date)
Patients maiden name
Language requirements (interpreter)
Current medication and allergy information
Weight (particularly if over 120 kilograms)
Copies of relevant investigations and reports
GP contact details.
Please check the Referral Access Criteria (RAC) for the speciality you are requesting at
Central Referral Service guide for referrers (health.wa.gov.au)
. Referrals must meet the RAC to be accepted.
Referrals which do not contain sufficient information to allow accurate triaging of the priority of the referral will be returned to the referrer.
Patients with cognitive or memory impairments
When a patient has cognitive or memory impairments, agreements are often made to have appointment details mailed to their carer or relative to arrange transport and ensure they attend. Please indicate if this applies in the ‘special needs’ section of the referral form.
Priority
Immediate referrals are those which are discussed with a speciality, accepted to be seen within seven days and sent direct to site.
All other referrals are clinically triaged as:
Urgent: Priority 1 (0 – 30 days)
Semi urgent: Priority 2 (31 – 90 days)
Routine: Priority 3 (91 – 365 days)
Please note there are a number of specialities with waiting times outside of the triage categories. If you are concerned about a deteriorating patient, please consider contacting the speciality clinician or sending an updated referral through CRS.
Send referrals via
Contact:
Central Referral Service
Secure messaging:
Send electronic CRS form via HealthLink to ‘crefserv’
Fax:
1300 365 056
Address:
GPO Box 2566, Perth, WA 6831
Referral form templates
Useful links:
Referral form (external site)
C
entral Referral Service (CRS) -
Clinician Assist WA (external site)
Service directory
Contacts for GPs
For Country patients please consider a local service, view resources on the
AHCWA MAPPA website
Named referrals
Please
avoid
addressing referrals to specific RPH and Bentley Hospital consultants by name wherever possible.
Referring to the speciality without naming a consultant allows the referral to be allocated to any suitable qualified specialist within the speciality so that your patient receives the first available appointment for their clinical triage urgency (Urgent, Semi-Urgent, Routine).
Referrals to named consultants follow these same booking principles however as they are limited to only one consultant’s clinic, patients often end up waiting longer to be seen as some RPBG consultants only provide a fortnightly or monthly clinic.
However, if you have discussed a case with a particular consultant or registrar, please include the name of the doctor you spoke with on the referral.
More referral information and Non-CRS referral information
The below services accept referrals sent direct to site, not through CRS.
ACAT referrals via Bentley Health Service (BHS)
Aged care and rehabilitation
Allied health referrals:
Dietetics, Occupational Therapy, Physiotherapy, Podiatry, Social Work and Speech Pathology
Cardiac and Pulmonary Rehabilitation
RPH does not accept direct GP referrals.
BHS, Armadale Health Service and SJoG Midland Public Hospital accept Allied health Adult referrals from GP’s
Community Rehabilitation
Referral form
Complex Needs Coordination Team
Mental Health
Specialist Nurse Clinics
BHS Continence Clinic
BHS Diabetes Clinic
Allied health and nurse led services at BHS are available for people living within the RPH and BHS general
catchment map
areas.
Send the referral to:
Healthlink address:
rphbhref
Email:
BHS.OutpatientReferrals@health.wa.gov.au
Contracted Medical Practitioners
Contracted Medical Practitioners (CMPs) are specialists who practise privately and also have access to public surgical lists within the East Metropolitan Health Service.
These specialists require a named referral to their private rooms for an initial outpatient consultation.
Referral to one of these CMPs may result in shorter waiting times for patients and referrals should be sent directly to the specialist's rooms.
Visit the
East Metropolitan Health Service Contracted Medical Practitioners webpage
for more information.
For Country patients please consider a local service, view resources on the
AHCWA MAPPA website (external link)
.
Letters and forms for GPs
Liver service letter for Hepatitis C (PDF 217KB)
Remote consultation request form for initiation of Hepatitis C treatment (Word 1.6MB)
RPH Rheumatology GCA referral form (PDF 500KB)
Useful links
Central Referral Service (external link)
Clinician Assist WA (external site)
Bentley Health Service Visiting Medical Practitioners (external site)
Overseas patients
Telehealth (video and phone) outpatient services
Following feedback that patients enjoy video and phone Telehealth appointments and the associated benefits, Royal Perth Bentley Group (RPBG) encourages the use of Telehealth to all outpatients where clinically appropriate.
Some of the benefits include:
saving time from not having to wait in clinics
reduced travel commitments – particularly important for regional and remote patients
convenience of an appointment from a location of your choice
avoiding the need to attend clinic appointments in person
physical distancing, which reduces infection risk for immunocompromised people, as well as for patients and healthcare workers during the COVID 19 pandemic.
While both video and telephone Telehealth appointments are available, patients are encouraged to opt for video appointments where possible. Visit the
Video Call
page to learn more.
Referring patients
When referring patients:
please discuss with your patients their preference for a video or phone appointment.
If they wish for appointments to be provided by video or phone, please indicate this on the referral.
Please include the patient’s email and mobile phone on the referral as this will assist in booking video and phone appointments.
GPs are welcome to use the
“My Outpatient Appointment: Is a phone or video appointment suitable for me?”
checklist and share it with their patients.
If you or your patient would like you to also be present at their video or phone appointment, and you are able to do so (pending confirmation of time), please also include this in your referral. The RPBG Telehealth team will endeavour to book appointments to suit you and your patient to attend at the same time. The patient can physically attend your practice for the appointment (which is helpful if a clinical examination may be required), OR your patient and you can attend virtually from different locations.
For more information about RPBG Telehealth Outpatient Services, please contact 9224 2417 or
RPH.Telehealth@health.wa.gov.au
.
Outpatient letters
Most RPH and Bentley outpatient letters as well as outpatient and inpatient pathology and imaging results are also now uploaded to the patient’s My Health Record. Please check your patient’s My Health Record for information needed before requesting from medical records, pathology, or imaging.
For previous outpatient referral letters or results that are not available on the My Health Record, please contact the Freedom of Information Department at  rph.infocentre@health.wa.gov.au. An email or written request is required. Please include the following in your request.
full patient name
date of birth
medical record number (if known)
information requirements
patient signature (not required if the requesting practice is listed on RPH systems as the patient's current GP).
Contact us
For previous outpatient letters or results that are not available on the My Health Record, please contact the Freedom of Information Department (as outlined above):
Phone: 9224 2071
Email:
RPH.InfoCentre@health.wa.gov.au
Last Updated:
20/01/2026