Credit Union Accessibility | RBFCU

Credit Union Accessibility | RBFCU
Skip to main content
Schedule an Appointment
ATMs & Locations
Rates
Apply for a Loan
Open an Account
Sign In
Routing Number
314089681
Join
Search
Sign In
Find Your Next Car
Search New & Used Vehicles
Preferred Dealers
Loan Protection
GAP Plus
Mechanical Repair Coverage (MRC)
Credit Insurance
Home Loans & Realty
You found your dream home, now find financing that fits you
Mortgage Overview
Purchase
Refinance
Loan Options
Fixed-Rate
Adjustable-Rate
FHA & VA
Jumbo
New Construction
Land
100% Financing
100% Financing for Medical Professionals
First-Time Homebuyers
Home Equity/HELOC
Home Improvement
Homebuying & Selling Services
Realty Services
Title Insurance
Home Appraisal
Mortgage Retail Team
Retirement
Helping school employees plan for the future with confidence
Retirement Program Overview
Schedule an Appointment
403(b)
Roth 403(b)
457(b)
Roth 457(b)
RBFCU Freedom Retirement Plan
Enroll Online
Manage Your Account
Investments
Helping you invest in life's big moments
Investments Overview
Schedule an Appointment
Financial Advisors
Virtual Advisory Center
Investment Strategies
Financial Health Check
Wealth Management
Trust Services
Insurance
All the coverage you need in one place
Insurance Overview
Request a Quote
Homeowners Insurance
Auto Insurance
Personal Insurance
Business & Commercial Insurance
Health Care Plans & Insurance
Medicare Supplement Insurance Plans
Business
Earning your trust by serving your business
Business Overview
Business Loans
SBA Loans
Business Credit Card
Business Accounts
Business Checking
Business Services
Select Group Membership
Learn
Learn more, earn more, save more with RBFCU
Learn About Finances With RBFCU
Budgeting & Saving
Credit Scores & Credit Reports
Buying a Car & Vehicle Loans
Student Loans & Paying for College
Mortgage Loans & Homeownership
Investments & Financial Planning
Security & Fraud Center
Financial Education
Request a Financial Presentation
GreenPath Financial Wellness
Virtual Financial Coach
Financial Counseling & Education
Debt Management
Calculators
It's a Money Thing
Video Series
Junior Series - Ages 4-10
En Español
Seminars & Webinars
Youth Ambassador Program
FAQs
RBFCU Mobile
®
app
Download our app for a better mobile banking experience.
Get
Accessibility
‘People helping people’
As a member-owned, not-for-profit financial cooperative, Randolph-Brooks Federal Credit Union (RBFCU) is committed to serving our members’ financial needs. Our mission is to improve our members’ economic well-being and quality of life. It’s
an extension of the credit union philosophy of “people helping people.”
In that spirit, we're continually working to improve accessibility for our members whether they interact with us
at a branch
, over the phone or online.*
Read below to see how RBFCU is providing accessibility to all members, and find out how to
contact us
if you have a question, comment or suggestion as to how RBFCU can improve accessibility.
At a branch
RBFCU branches
offer many services and features to provide accessibility to members with disabilities, including:
Handicapped-accessible parking spaces and entry to the branches
ATMs with Braille instructions and 3.5mm headset jacks
Drive-thru banking
1
Accessible restrooms and safe deposit box rooms
Easy-to-open doors
Braille signage
Accommodation of service animals
Written communication with members
American Sign Language (ASL), Pidgin Signed English (PSE) or Signing Exact English (SEE) interpreters available upon request (24-48 hours notice requested)
Appointments available through online scheduling
2
1
Bedford
,
Four Points
,
Georgetown
,
Keller
,
McKinney
,
Portland
,
Randolph
,
San Marcos
,
Seton
and
Staples
locations do not have drive-thrus.
2
We strongly encourage our members to utilize RBFCU services that do not require visiting a location. However, we understand there are some services that require lobby access. If you do require lobby access for your transaction, appointments
will receive first priority.
Online and mobile
Access your account anytime, anywhere with RBFCU’s
online and mobile banking services
. For the best online user experience,
please use the latest version of your preferred browser
. Sign in to your Online Banking account to:
Monitor your accounts and transactions
Set up email and text Alerts
3
Use free RBFCU Bill Pay
®4
Make deposits from your device
5
View and download your statements
Open accounts
, or
apply for loans and credit cards
Order checks
Transfer funds within your account
, or
transfer to other RBFCU account holders or financial institutions
Chat with representatives
3
Enrolling in Alerts is free, but you may be charged for text messages by your mobile wireless provider. Alerts are a supplemental service and are not a replacement for responsible account review and management. You are responsible for any
fees or charges incurred on your account whether you receive your Alerts or not.
4
RBFCU Bill Pay
®
is a free service for members. An active RBFCU checking, debit or credit card is required to use the service. Restrictions may apply. For complete details, please read the
RBFCU Bill Pay Terms of Service
.
5
Additional qualifications apply to use RBFCU Mobile Deposit
®
. All deposits, including Mobile Deposits, are subject to the
RBFCU Funds Availability Policy
.
Certain restrictions, including daily and monthly deposit limitations, may apply.
By phone
Call
1-800-580-3300
anytime to reach HAL, our automated account access system. Just enter your HAL passcode to access your accounts so you can:
Check your account balances, along with recent deposits, withdrawals and dividends paid
Find out when a specific check cleared
Transfer funds within your account and between accounts
Make loan and Mastercard payments, get balances and payment due dates
Report a lost or stolen card
To obtain your HAL passcode or receive additional assistance, call our Member Service Center at
1-800-580-3300
.
If you need assistance communicating over the phone, please dial 711 to use the free Telecommunications Relay Service.
Click here to learn more about 711
.
By mail
You can mail a deposit or loan payment to us by printing
this Mail-in Deposit/Loan Payment Voucher Form
and sending it and your check(s) to:
RBFCU
Mail Services
P.O. Box 2097
Universal City, TX 78148-2097
Need further assistance? Contact us
If you should need additional assistance or have a suggestion on how RBFCU can improve accessibility, please
contact us
:
BY PHONE:
1-800-580-3300
(TTY: 711)
BY EMAIL:
memberservices@rbfcu.org
6
BY MAIL:
RBFCU, P.O. Box 2097, Universal City, Texas 78148-2097
IN PERSON:
Click here to find your nearest branch
6
Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply
sign in to your Online Banking account
to chat with a Member Service Representative.
Become a Member
RBFCU Mobile App
Contact Us
ATMs and Locations
*RBFCU strives to make every page on the website accessible to users but cannot guarantee that every page is compliant with Level AA standards set forth by the
Web Content Accessibility Guidelines (WCAG)
as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).