Contact Info
Source: https://www.scdf.gov.sg/home/contact-info
Archived: 2026-04-23 17:12
Contact Info
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For details, visit the
ScamShield website
.
To help businesses reduce regulatory compliance costs, SCDF will implement three-year Fire Certificate (FC) validity periods for renewal applications from 1 Apr 2026 onwards. Please refer to the
SCDF Fire Certificate
webpage for more information.
The Civil Defence Heritage Gallery and Emergency Preparedness Centre will reopen to the public from 21 Apr 2026. The weekly Saturday morning Fire Station Open House will also be resumed with effect from 25 Apr 2026.
1
/
3
Hero banner for all pages except home page
Contact Info
SCDF HQ Location
SCDF Hotline: 1800 280 0000
SCDF Feedback Form:
https://www.scdf.gov.sg/home/feedback
Browse or search our FAQs on AskGov:
https://ask.gov.sg/scdf
We encourage all customers to transact with us electronically.
SCDF provides consultations on the Fire Code and Shelter-related matters via email and online (i.e. Corenet). If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To
make a consultation appointment, please visit SCDF E-Services page,
Book Appointment
.
S/N
Service
Process
Payment
1
CD Shelter Waiver Application
CORENET e-Submission System
2
Fire Safety Plans Submission
Status Enquiry and Internet Payment Services (FISOPS)
3
Fire Safety Waiver Application
4
Fire Safety Engineering Design Brief (FEDB) Submission
5
Plans Search Application
For payment, please use e-payment ('Miscellaneous Payments') and quote 'Search Fee' in the 'Reference Number' field.
(Note: Search Fee must be paid before the plans search can be processed.)
For matters pertaining to:
6
Fire Certificate
For Fire Certificate Application, Fire Certificate Application Status or Amendment to Applicant’s contact information, please visit
GoBusiness Singapore
For technical assistance, please call GoBusiness hotline at 6336 3373 or email to
AskGoBiz@crimsonlogic.com.sg
For enquiries on GIRO payment and Tax Invoice, please email to
fssc_billing_collections@mha.gov.sg
7
Temporary Change of Use Permit
For technical assistance pertaining to GoBusiness Portal, please contact GoBusiness team at 6336 3373 or email to
AskGoBiz@crimsonlogic.com.sg
8
Fire Safety Violations
Please contact the case officer specified in the enforcement notice.
9
Fire Safety/CD Shelter Consultation Request (Qualified Persons)
Click here to
Book Appointment
10
Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDF
11
License Fees/ Enforcement Fines
Please use e-payment (‘License Fees’ or ‘Fines’) and enter the reference number
Status Enquiry and Internet Payment Services (FISOPS)
12
Over the counter payments (e.g. ARSA Permit, etc)
Please use e-payment (‘Miscellaneous Payments’) and quote the reference number
13
Plans/documents search and purchase application.
Click this
link
General Enquiries
SCDF Hotline
Service
Telephone
SCDF Hotline
1800 280 0000
Career Centre
Contact Person
Telephone
Fax
SCDF Recruitment Office
6848 3407
6848 3444
CD Heritage Gallery
Contact Person
Telephone
Fax
Mr Abdul Razak Bin Senin
6332 2996
-
Quality Service Manager
Contact Person
Telephone
Fax
AC Leslie Williams
1800 382 6792
Emergency Medical Services
Please use the
Feedback Form
for matters related to ambulance crew, ambulance report, conveyance, lost items, or use of siren.
Fire Fighting & Rescue Services
Please use the
Feedback Form
for matters related to fire fighting & rescue crew, fire investigation report, or use of siren.
Personnel
Recruitment
Contact Person
Telephone
Fax
SCDF Recruitment Office
6848 3407
6848 3444
Fire Safety Matters
Please use the
Feedback Form
for matters related to:
Fire (Safety) Certificate & Permit
Temporary Change of Use Permit
Temporary Fire Permit /Fire Safety Certificate (Residential and Commercial premises)
Temporary Fire Permit /Fire Safety Certificate (Industrial and Instituition premises)
Fire Certificate
Fire Safety Consultation / Investigation
Appointment Booking Issues
Enquiries submission
Others
Fire Safety Manager (e-FSM portal/Continual Professional Development/Appointment or Termination of FSM)
Fire Safety Plans Approval
Fire Hydrants
Fines for Fire Safety Violations
Product Listing Scheme/Regulated Fire Safety Products
Other Fire Safety Matters (Plan Search/Waiver/Performance-Based Plans Submission, etc)
Amusement Rides Matters
Registered Inspector Matters
Petroleum and Flammable Materials Matters
Please use the
Feedback Form
for matters related to:
Petroleum and Flammable Materials Licenses
Import Licence
Pipeline Licence
Storage Licence
Transport Licence
HazMat Transport Driver Permit
HTVTS Tracking Device
Civil Defence Shelter Matters
Please use the
Feedback Form
for matters related to:
Provision of Shelters
Technical Requirements of Shelters
Other Shelter related queries
Fire Hazard Reporting
Please use the
Feedback Form
for matters related to:
Fuel dispensing from mobile vehicles (eg. tanker, van)
Petroleum and Flammable Materials Related Fire Hazards
Other fire hazards
Community Programmes
Public Education Enquiries
Contact Person
Telephone
Ms Qurratu Aini
6848 1524
Fire Station Visits
Contact Person
Telephone
Ms Farah
6848 3761
CD Auxiliary Unit
Contact Person
Telephone
Ms Alicia Yang
6848 3411
Civil Defence Heritage Gallery and Emergency Preparedness Centre
Contact Person
Telephone
Mr Abdul Razak Bin Senin
6332 2997
Responders Plus Programme
Please use the
Feedback Form
for matters related to Responders Plus Programme (RPP).
National Service Matters
MHA NS Contact Centre
Service
Telephone
From Singapore
1800 642 0000
From Overseas
+65 6478 0000
National Service Training Centre (NSTC)
During office hours (0800hrs-1730hrs)
Unit
Telephone
A (Alpha) Company Line
6794 5751
B (Bravo) Company Line
6794 5209
C (Charlie) Company Line
6794 5210
D (Delta) Company Line
6794 5306
NS Payment Hotline
For matters pertaining to ORNSmen Make Up Pay (MUP)
Service
Telephone
Fax
NS Portal Hotline
1800 367 6767
6848 1628
For National Service matters (Recruit, Full-Time NS, Operationally Ready National Service), please submit your queries using the
MHA NS Query Form
.
Others
Please use the
Feedback Form
for matters related to:
Courses
Event/Visit (for international guests only)
Logistics
Media Relations
Public Warning System
Staff Behaviour
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For details, visit the
ScamShield website
.
To help businesses reduce regulatory compliance costs, SCDF will implement three-year Fire Certificate (FC) validity periods for renewal applications from 1 Apr 2026 onwards. Please refer to the
SCDF Fire Certificate
webpage for more information.
The Civil Defence Heritage Gallery and Emergency Preparedness Centre will reopen to the public from 21 Apr 2026. The weekly Saturday morning Fire Station Open House will also be resumed with effect from 25 Apr 2026.
1
/
3
Hero banner for all pages except home page
Contact Info
SCDF HQ Location
SCDF Hotline: 1800 280 0000
SCDF Feedback Form:
https://www.scdf.gov.sg/home/feedback
Browse or search our FAQs on AskGov:
https://ask.gov.sg/scdf
We encourage all customers to transact with us electronically.
SCDF provides consultations on the Fire Code and Shelter-related matters via email and online (i.e. Corenet). If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To
make a consultation appointment, please visit SCDF E-Services page,
Book Appointment
.
S/N
Service
Process
Payment
1
CD Shelter Waiver Application
CORENET e-Submission System
2
Fire Safety Plans Submission
Status Enquiry and Internet Payment Services (FISOPS)
3
Fire Safety Waiver Application
4
Fire Safety Engineering Design Brief (FEDB) Submission
5
Plans Search Application
For payment, please use e-payment ('Miscellaneous Payments') and quote 'Search Fee' in the 'Reference Number' field.
(Note: Search Fee must be paid before the plans search can be processed.)
For matters pertaining to:
6
Fire Certificate
For Fire Certificate Application, Fire Certificate Application Status or Amendment to Applicant’s contact information, please visit
GoBusiness Singapore
For technical assistance, please call GoBusiness hotline at 6336 3373 or email to
AskGoBiz@crimsonlogic.com.sg
For enquiries on GIRO payment and Tax Invoice, please email to
fssc_billing_collections@mha.gov.sg
7
Temporary Change of Use Permit
For technical assistance pertaining to GoBusiness Portal, please contact GoBusiness team at 6336 3373 or email to
AskGoBiz@crimsonlogic.com.sg
8
Fire Safety Violations
Please contact the case officer specified in the enforcement notice.
9
Fire Safety/CD Shelter Consultation Request (Qualified Persons)
Click here to
Book Appointment
10
Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDF
11
License Fees/ Enforcement Fines
Please use e-payment (‘License Fees’ or ‘Fines’) and enter the reference number
Status Enquiry and Internet Payment Services (FISOPS)
12
Over the counter payments (e.g. ARSA Permit, etc)
Please use e-payment (‘Miscellaneous Payments’) and quote the reference number
13
Plans/documents search and purchase application.
Click this
link
General Enquiries
SCDF Hotline
Service
Telephone
SCDF Hotline
1800 280 0000
Career Centre
Contact Person
Telephone
Fax
SCDF Recruitment Office
6848 3407
6848 3444
CD Heritage Gallery
Contact Person
Telephone
Fax
Mr Abdul Razak Bin Senin
6332 2996
-
Quality Service Manager
Contact Person
Telephone
Fax
AC Leslie Williams
1800 382 6792
Emergency Medical Services
Please use the
Feedback Form
for matters related to ambulance crew, ambulance report, conveyance, lost items, or use of siren.
Fire Fighting & Rescue Services
Please use the
Feedback Form
for matters related to fire fighting & rescue crew, fire investigation report, or use of siren.
Personnel
Recruitment
Contact Person
Telephone
Fax
SCDF Recruitment Office
6848 3407
6848 3444
Fire Safety Matters
Please use the
Feedback Form
for matters related to:
Fire (Safety) Certificate & Permit
Temporary Change of Use Permit
Temporary Fire Permit /Fire Safety Certificate (Residential and Commercial premises)
Temporary Fire Permit /Fire Safety Certificate (Industrial and Instituition premises)
Fire Certificate
Fire Safety Consultation / Investigation
Appointment Booking Issues
Enquiries submission
Others
Fire Safety Manager (e-FSM portal/Continual Professional Development/Appointment or Termination of FSM)
Fire Safety Plans Approval
Fire Hydrants
Fines for Fire Safety Violations
Product Listing Scheme/Regulated Fire Safety Products
Other Fire Safety Matters (Plan Search/Waiver/Performance-Based Plans Submission, etc)
Amusement Rides Matters
Registered Inspector Matters
Petroleum and Flammable Materials Matters
Please use the
Feedback Form
for matters related to:
Petroleum and Flammable Materials Licenses
Import Licence
Pipeline Licence
Storage Licence
Transport Licence
HazMat Transport Driver Permit
HTVTS Tracking Device
Civil Defence Shelter Matters
Please use the
Feedback Form
for matters related to:
Provision of Shelters
Technical Requirements of Shelters
Other Shelter related queries
Fire Hazard Reporting
Please use the
Feedback Form
for matters related to:
Fuel dispensing from mobile vehicles (eg. tanker, van)
Petroleum and Flammable Materials Related Fire Hazards
Other fire hazards
Community Programmes
Public Education Enquiries
Contact Person
Telephone
Ms Qurratu Aini
6848 1524
Fire Station Visits
Contact Person
Telephone
Ms Farah
6848 3761
CD Auxiliary Unit
Contact Person
Telephone
Ms Alicia Yang
6848 3411
Civil Defence Heritage Gallery and Emergency Preparedness Centre
Contact Person
Telephone
Mr Abdul Razak Bin Senin
6332 2997
Responders Plus Programme
Please use the
Feedback Form
for matters related to Responders Plus Programme (RPP).
National Service Matters
MHA NS Contact Centre
Service
Telephone
From Singapore
1800 642 0000
From Overseas
+65 6478 0000
National Service Training Centre (NSTC)
During office hours (0800hrs-1730hrs)
Unit
Telephone
A (Alpha) Company Line
6794 5751
B (Bravo) Company Line
6794 5209
C (Charlie) Company Line
6794 5210
D (Delta) Company Line
6794 5306
NS Payment Hotline
For matters pertaining to ORNSmen Make Up Pay (MUP)
Service
Telephone
Fax
NS Portal Hotline
1800 367 6767
6848 1628
For National Service matters (Recruit, Full-Time NS, Operationally Ready National Service), please submit your queries using the
MHA NS Query Form
.
Others
Please use the
Feedback Form
for matters related to:
Courses
Event/Visit (for international guests only)
Logistics
Media Relations
Public Warning System
Staff Behaviour