Dashboard on the results of a survey on the digitalization of society and awareness of digital government services｜Digital Agenc
Source: https://www.digital.go.jp/en/resources/govdashboard/dx-attitude-survey
Archived: 2026-04-23 17:13
Dashboard on the results of a survey on the digitalization of society and awareness of digital government services｜Digital Agency
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This page has been translated using TexTra by NICT. Please note that the translation may not be completely accurate.If you find any mistranslations, we appreciate your feedback on the "
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Dashboard on the results of a survey on the digitalization of society and awareness of digital government services
Last Updated:
Mar 31, 2026
Digital Agency has set "Human-friendly digitalisation: No one left behind" as its mission. Online
Administrative Procedures
,
One-stop, no writing service
, etc. We aim to create a society where each person can choose digital administrative services that meet their needs and everyone can enjoy the benefits of digitalization.
Digital Agency will conduct a survey on citizens' "awareness of digitalization in society," "satisfaction with digital administrative services," etc. By publishing the results, we will grasp the penetration of digital in society as a whole and work to improve digital administrative services based on the results.
Table of Contents
Key figures in the survey
About the digitalization of society
Digital Government Services
Awareness of digital government services
Use of digital government services
Intention to use digital government services
Points to consider
1. Main figures of the survey results
It shows the percentage and annual trends of people who responded positively to three particularly important indicators: "I think the digitalization of society is good," "I can adapt to the digitalization of society," and "I am satisfied with digital government services."
View the "Results of a survey on awareness of social digitalization and digital government services" in full screen
2. digitalization in Society
This shows the percentage of people who "think the digitalization of society is good" and "think they can adapt to the digitalization of society", changes over time, and trends by gender and age.
See "We think the digitalization of society is good" in full screen
See "I think I am adjusting to the social digitalization" in full screen
3. Digital Government Services
3.1 Awareness of digital government services
It shows the proportion of people who "know digital government services" and "trust digital government services," changes over time, and trends by gender and age group.
See "Know about digital government services" in full screen
See "I trust digital government services" in full screen
3.2 Use of digital government services
It shows the percentage of people who "have used digital government services even once" and "among those who have used digital government services even once, are satisfied with their experience of using digital government services," as well as changes over time and trends by gender and age group.
See "I have used digital government services even once" in full screen
View "Satisfied with digital government services" in full screen
3.3 Intention to use digital government services
It shows the proportion of people who "want to use digital government services in the future" and "want to use digital government services rather than over-the-counter procedures", changes over time, and trends by gender and age.
See "I want to continue using digital government services" in full screen
See "I want to use digital government services rather than over-the-counter procedures" on the full screen
4. Important Points
Survey method
Survey Overview: Awareness Survey on Digital Government Services
Survey method: Internet survey
Survey subjects: Males and females aged 18 to 79 nationwide (allocated according to gender, age group, and population composition ratio of prefecture)
Valid responses: 10,000
Survey period: December 2025
Defining Data
The various types of date used in the dashboard are collected independently by Digital Agency.
Definition of data and figures for each policy
Opinion and Request
For questions and ideas, please contact
Opinion and Request
.
FAQ
If you have any questions, please check the
FAQ
.
Skip to main content
This page has been translated using TexTra by NICT. Please note that the translation may not be completely accurate.If you find any mistranslations, we appreciate your feedback on the "
Request form for improving the automatic translation
".
Dashboard on the results of a survey on the digitalization of society and awareness of digital government services
Last Updated:
Mar 31, 2026
Digital Agency has set "Human-friendly digitalisation: No one left behind" as its mission. Online
Administrative Procedures
,
One-stop, no writing service
, etc. We aim to create a society where each person can choose digital administrative services that meet their needs and everyone can enjoy the benefits of digitalization.
Digital Agency will conduct a survey on citizens' "awareness of digitalization in society," "satisfaction with digital administrative services," etc. By publishing the results, we will grasp the penetration of digital in society as a whole and work to improve digital administrative services based on the results.
Table of Contents
Key figures in the survey
About the digitalization of society
Digital Government Services
Awareness of digital government services
Use of digital government services
Intention to use digital government services
Points to consider
1. Main figures of the survey results
It shows the percentage and annual trends of people who responded positively to three particularly important indicators: "I think the digitalization of society is good," "I can adapt to the digitalization of society," and "I am satisfied with digital government services."
View the "Results of a survey on awareness of social digitalization and digital government services" in full screen
2. digitalization in Society
This shows the percentage of people who "think the digitalization of society is good" and "think they can adapt to the digitalization of society", changes over time, and trends by gender and age.
See "We think the digitalization of society is good" in full screen
See "I think I am adjusting to the social digitalization" in full screen
3. Digital Government Services
3.1 Awareness of digital government services
It shows the proportion of people who "know digital government services" and "trust digital government services," changes over time, and trends by gender and age group.
See "Know about digital government services" in full screen
See "I trust digital government services" in full screen
3.2 Use of digital government services
It shows the percentage of people who "have used digital government services even once" and "among those who have used digital government services even once, are satisfied with their experience of using digital government services," as well as changes over time and trends by gender and age group.
See "I have used digital government services even once" in full screen
View "Satisfied with digital government services" in full screen
3.3 Intention to use digital government services
It shows the proportion of people who "want to use digital government services in the future" and "want to use digital government services rather than over-the-counter procedures", changes over time, and trends by gender and age.
See "I want to continue using digital government services" in full screen
See "I want to use digital government services rather than over-the-counter procedures" on the full screen
4. Important Points
Survey method
Survey Overview: Awareness Survey on Digital Government Services
Survey method: Internet survey
Survey subjects: Males and females aged 18 to 79 nationwide (allocated according to gender, age group, and population composition ratio of prefecture)
Valid responses: 10,000
Survey period: December 2025
Defining Data
The various types of date used in the dashboard are collected independently by Digital Agency.
Definition of data and figures for each policy
Opinion and Request
For questions and ideas, please contact
Opinion and Request
.
FAQ
If you have any questions, please check the
FAQ
.