Information Technology Services
Source: https://ung.edu/information-technology/index.php
Archived: 2026-04-23 17:13
Information Technology Services
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Information Technology Services
The UNG Division of Information Technology provides secure, effective and highly available technology solutions in alignment with the University of North Georgia (UNG) and University System of Georgia (USG) strategic plans while delivering excellence in customer service. In support of this mission, we will:
Partner with the University community to understand and enable the information technology needs of faculty, staff, and students.
Provide leadership and planning for the secure, effective, and strategic use of emerging technologies.
Demonstrate technical and operational excellence, and efficiency through a commitment to professionalism and continuous improvement while adhering to the policies, standards, procedures and guidelines of UNG and the USG.
Questions?
For knowledge, requests, and work orders, login to the
IT self-service page
Email
helpdesk@ung.edu
Call
706-864-1922
For more ways to contact us, visit our
contact information page
.
Student Account Activation
In order to activate your UNG Network ID, you must first change the default password from the one provided by Information Technology. To assist you with this process, please visit our
Account Activation Portal
IT Maintenance Windows
IT Maintenance Windows occur Monday through Friday 10:30 p.m. to 6:00 a.m.
Banner System Maintenance occurs every Sunday 8:00 a.m. to 5:00 p.m.
A maintenance window is a scheduled outage of services for planned changes, upgrades, or repairs.
Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows. IT does not anticipate the need to use every maintenance window every week, however, it is important to be aware of the time and possible interruption of service.
Questions about 2FA?
Find all the information on our
2FA page
!
UNG Community Resources
(login required)
Self Service Portal
Password Portal
Software Portal
IT Policies
USG IT Handbook
Distance Education Technology Integration (DETI)
Connect with the IT Service Desk
706-864-1922
Send us a Text Message
helpdesk@ung.edu
Locations & Hours of Operations
Skip to Main Content
Skip to Main Navigation
Skip to Footer
Information Technology Services
The UNG Division of Information Technology provides secure, effective and highly available technology solutions in alignment with the University of North Georgia (UNG) and University System of Georgia (USG) strategic plans while delivering excellence in customer service. In support of this mission, we will:
Partner with the University community to understand and enable the information technology needs of faculty, staff, and students.
Provide leadership and planning for the secure, effective, and strategic use of emerging technologies.
Demonstrate technical and operational excellence, and efficiency through a commitment to professionalism and continuous improvement while adhering to the policies, standards, procedures and guidelines of UNG and the USG.
Questions?
For knowledge, requests, and work orders, login to the
IT self-service page
helpdesk@ung.edu
Call
706-864-1922
For more ways to contact us, visit our
contact information page
.
Student Account Activation
In order to activate your UNG Network ID, you must first change the default password from the one provided by Information Technology. To assist you with this process, please visit our
Account Activation Portal
IT Maintenance Windows
IT Maintenance Windows occur Monday through Friday 10:30 p.m. to 6:00 a.m.
Banner System Maintenance occurs every Sunday 8:00 a.m. to 5:00 p.m.
A maintenance window is a scheduled outage of services for planned changes, upgrades, or repairs.
Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows. IT does not anticipate the need to use every maintenance window every week, however, it is important to be aware of the time and possible interruption of service.
Questions about 2FA?
Find all the information on our
2FA page
!
UNG Community Resources
(login required)
Self Service Portal
Password Portal
Software Portal
IT Policies
USG IT Handbook
Distance Education Technology Integration (DETI)
Connect with the IT Service Desk
706-864-1922
Send us a Text Message
helpdesk@ung.edu
Locations & Hours of Operations