Service & Support
Source: http://www.northallegheny.org/departments/technology-services/service-support
Archived: 2026-04-23 17:13
Service & Support
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How to Submit a Service Request
The Technology Services Department is here to help.
Service requests are processed from 7:00 AM–4:30 PM, Monday through Friday. Various methods exist for submitting a service request. Regardless of the method you choose, it is important to provide as much information as possible in order to expedite your request.
This information includes but is not limited to:
Student Name (First Last)
Student Number
Grade Level
Assigned School(s)
Location of Problem (At School, At Home, Other)
Device Type (Laptop, iPad, Other)
Description of problem:
If hardware related—Please note the type of device and type of problem (physical damage, lost/missing, device not powering on, etc.)
If software related—Please note the application or website and type of problem (crashing/freezing, application missing, not loading, etc.)
Contact information (Preferred Phone Number/E-mail Address)
Parents
Students
Staff
servicedesk@northallegheny.org
412-369-5849
visit servicedesk.northallegheny.org
Or Submit Through TigerID:
Click "New Ticket" (top right)
Complete the form. Make sure to include the computer/iPad name (ex: TS190xxxx)
Click "Submit" (bottom)
servicedesk@northallegheny.org
visit servicedesk.northallegheny.org
Or Submit Through TigerID:
Click "New Ticket" (top right)
Complete the form. Make sure to include the computer/iPad name (ex: TS190xxxx)
Click "Submit" (bottom)
servicedesk@northallegheny.org
412-369-5849 | x51500
Skip To Main Content
How to Submit a Service Request
The Technology Services Department is here to help.
Service requests are processed from 7:00 AM–4:30 PM, Monday through Friday. Various methods exist for submitting a service request. Regardless of the method you choose, it is important to provide as much information as possible in order to expedite your request.
This information includes but is not limited to:
Student Name (First Last)
Student Number
Grade Level
Assigned School(s)
Location of Problem (At School, At Home, Other)
Device Type (Laptop, iPad, Other)
Description of problem:
If hardware related—Please note the type of device and type of problem (physical damage, lost/missing, device not powering on, etc.)
If software related—Please note the application or website and type of problem (crashing/freezing, application missing, not loading, etc.)
Contact information (Preferred Phone Number/E-mail Address)
Parents
Students
Staff
servicedesk@northallegheny.org
412-369-5849
visit servicedesk.northallegheny.org
Or Submit Through TigerID:
Click "New Ticket" (top right)
Complete the form. Make sure to include the computer/iPad name (ex: TS190xxxx)
Click "Submit" (bottom)
servicedesk@northallegheny.org
visit servicedesk.northallegheny.org
Or Submit Through TigerID:
Click "New Ticket" (top right)
Complete the form. Make sure to include the computer/iPad name (ex: TS190xxxx)
Click "Submit" (bottom)
servicedesk@northallegheny.org
412-369-5849 | x51500