Family Feedback - Canuck Place Children's Hospice
Source: https://www.canuckplace.org/family-overview/family-feedback
Archived: 2026-04-23 17:14
Family Feedback - Canuck Place Children's Hospice
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Family feedback
Families are at the centre of Canuck Place care
We welcome any and all feedback from patients and families regarding their experiences with Canuck Place care and services.
Patient and family feedback helps inform direct care, our practices, and the policies of the organization. This can include compliments, concerns, or kudos to any member of our team.
Definitions
Compliment
Any expression of satisfaction with the care and/or service provided by Canuck Place.
Kudos
Giving a team or team member recognition of the impact they’ve had on you or your family at Canuck Place.
Feedback
An issue that you would like us to improve upon. It could be something that would make yours and other’s overall experience with Canuck Place better.
Concern
An overt expression of dissatisfaction with the care and/or service provided by Canuck Place. If the care you or your child received did not meet your expectations, we are committed to working with you to find a reasonable resolution.
You have options
Our aim is to make providing feedback as easy as possible, and you have the opportunity to inform how your feedback is used.
You can:
Fill out the form below
Call one of our Family & Patient Engagement Advisors
Sara
(778-792-5570)
or Dana
(778-791-1800)
LEARN MORE ABOUT OUR PATIENT & FAMILY ENGAGEMENT ADVISORS
What to expect when you fill out the Family Feedback Form
A member of our family engagement team will reach out to your preferred method of contact to confirm we received the form and any follow up needed. Our aim is to respond to all feedback within 3 business days. If you require immediate assistance, please utilize the numbers below for assistance:
24 Hour Clinical Care Line:
604-742-3475
or toll-free at
1-877-882-2288
(within BC)
Canuck Place Abbotsford – Dave Lede House:
778-880-4847
Canuck Place Vancouver – Glen Brae Manor:
604-731-4847
or toll-free at
1-877-882-2288
(within BC)
What to expect when you share your experience
Family & Patient Engagement Advisors will:
Listen and respond with privacy and respect
Document if you have a complaint
Gather information and outline options available to you
Be a support if you need to speak with members of the healthcare team directly
Partner together to work towards a resolution
Bring forward concerns to the clinical team where needed
Follow up with the outcome of the feedback
Forward compliments to the team(s) outlined
Gather feedback for program improvements
What if my concerns remain unsolved after collaboration?
Our aim is to create an environment where we can respond and resolve concerns and complaints; however, we recognize that engaging directly with patient care quality offices or external agencies may be the preferred route. Below you will find links to other options to explore. If you are unsure what option to take, our Family & Patient Engagement Advisors can talk to you about all the options available to you including externally.
PHSA Quality Office
Metis Health Experience Program
First Nations Health Authority
If you have an issue with the state of our facilities, you can reach out to the licensing officer in the region.
Family Feedback Form
How can you help?
There are so many ways to give. You can support complex care for children with life-threatening illnesses and families in BC and the Yukon. With your help, Canuck Place will support them in living the end of life as fully as the beginning.
Donate
Skip to content
Family feedback
Families are at the centre of Canuck Place care
We welcome any and all feedback from patients and families regarding their experiences with Canuck Place care and services.
Patient and family feedback helps inform direct care, our practices, and the policies of the organization. This can include compliments, concerns, or kudos to any member of our team.
Definitions
Compliment
Any expression of satisfaction with the care and/or service provided by Canuck Place.
Kudos
Giving a team or team member recognition of the impact they’ve had on you or your family at Canuck Place.
Feedback
An issue that you would like us to improve upon. It could be something that would make yours and other’s overall experience with Canuck Place better.
Concern
An overt expression of dissatisfaction with the care and/or service provided by Canuck Place. If the care you or your child received did not meet your expectations, we are committed to working with you to find a reasonable resolution.
You have options
Our aim is to make providing feedback as easy as possible, and you have the opportunity to inform how your feedback is used.
You can:
Fill out the form below
Call one of our Family & Patient Engagement Advisors
Sara
(778-792-5570)
or Dana
(778-791-1800)
LEARN MORE ABOUT OUR PATIENT & FAMILY ENGAGEMENT ADVISORS
What to expect when you fill out the Family Feedback Form
A member of our family engagement team will reach out to your preferred method of contact to confirm we received the form and any follow up needed. Our aim is to respond to all feedback within 3 business days. If you require immediate assistance, please utilize the numbers below for assistance:
24 Hour Clinical Care Line:
604-742-3475
or toll-free at
1-877-882-2288
(within BC)
Canuck Place Abbotsford – Dave Lede House:
778-880-4847
Canuck Place Vancouver – Glen Brae Manor:
604-731-4847
or toll-free at
1-877-882-2288
(within BC)
What to expect when you share your experience
Family & Patient Engagement Advisors will:
Listen and respond with privacy and respect
Document if you have a complaint
Gather information and outline options available to you
Be a support if you need to speak with members of the healthcare team directly
Partner together to work towards a resolution
Bring forward concerns to the clinical team where needed
Follow up with the outcome of the feedback
Forward compliments to the team(s) outlined
Gather feedback for program improvements
What if my concerns remain unsolved after collaboration?
Our aim is to create an environment where we can respond and resolve concerns and complaints; however, we recognize that engaging directly with patient care quality offices or external agencies may be the preferred route. Below you will find links to other options to explore. If you are unsure what option to take, our Family & Patient Engagement Advisors can talk to you about all the options available to you including externally.
PHSA Quality Office
Metis Health Experience Program
First Nations Health Authority
If you have an issue with the state of our facilities, you can reach out to the licensing officer in the region.
Family Feedback Form
How can you help?
There are so many ways to give. You can support complex care for children with life-threatening illnesses and families in BC and the Yukon. With your help, Canuck Place will support them in living the end of life as fully as the beginning.
Donate