Privacy Statement | Eastern Health
Source: https://www.easternhealth.org.au/about-us/policies-and-guidelines/privacy-statement
Archived: 2026-04-23 17:14
Privacy Statement | Eastern Health
Skip to content
Please note that this site is unsupported on Internet Explorer, and may not function
as intended.
We recommend upgrading to the latest version of
Microsoft Edge
,
Google
Chrome
or
Firefox
.
Home
About us
Policies and Guidelines
Privacy Statement
Your Privacy at Eastern Health
Eastern Health is committed to respecting and protecting the privacy of every individual
Protecting Your Privacy
CareSync Exchange
Eastern Health complies with relevant laws to protect the privacy of your information. We have strict policies on how we collect, store, use and disclose patient information. Only those directly involved in your care, such as your doctor, nurses and other healthcare professionals, can access and use your health information and only to provide you with treatment and care. Sometimes, we may need to share your information with your General Practitioner (GP), another hospital, or other healthcare professionals involved in your care.
Access to our records and computer systems is carefully controlled and monitored. The systems we use have security passwords, and all staff members must follow our privacy and confidentiality policies, and a strict code of conduct. Regular audits are conducted to ensure there is no unauthorised access to patient records.
Eastern Health will only collect information that is necessary to provide health care and related services. This includes:
Your demographic details, such as your name, date of birth, and contact information
The contact details of your General Practitioner (GP) and any nominated representatives
Your Medicare Card details
Details about your healthcare, which may include information from other healthcare providers if necessary.
If your contact information or your GP’s details change, please let us know during your next visit. This will help us stay in touch about your ongoing healthcare needs.
Eastern Health will only use or share your information for the primary reason it was collected, or for a secondary purpose if you would reasonably expect us to do so. There are exceptions when laws require us to disclose your information without your consent.
For any other reasons, we will need your consent before using or sharing your information.
Your information may be used to provide you with health care and treatment, as well as to support your overall care. Here are some examples of how we might use your information:
Making decisions about your care to ensure effective treatment
Inviting you to participate in research projects
Providing health education
Conducting surveys about your visit to Eastern Health
Planning for improvements in our services through careful planning
Requesting donations for Eastern Health Foundation
Eastern Health may need to share your information with external service providers to support your ongoing healthcare and ensure you receive the best care. This may include sharing information with:
Your General Practitioner (GP)
Other healthcare providers, such as specialists or hospitals
Patient transport services
Community services
Local council services
Eastern Health and the Department of Health utilise a secure electronic health information system called CareSync Exchange to collect and share information, enabling authorised staff to access patient health data across the Victorian public health system. This includes personal details such as your name, date of birth, and address, as well as crucial health information about the treatments you’ve received. This system helps ensure you receive safe and effective care while supporting your ongoing clinical needs. For more information, please refer to the CareSync Exchange Privacy Management Framework at this
link
or visit our CareSync Exchange webpage.
Eastern health may also send information to your My Health Record if you have one. For more information, visit our
My Health Record
webpage.
We may also share your information in the following situations:
If we are required by subpoena, we provide information to courts.
We report statistical information to government funding bodies, which may include your details.
We submit mandatory information to the Department of Health or other registries, such as the Victorian Cancer Registry.
We will release information if required by law, such as under the Family Violence Information Sharing Scheme or for quality and safety purposes.
If you have an implanted device (such as a pacemaker or hip replacement), we may share your details with the manufacturer or supplier for safety reasons.
First, you can check your
My Health Record
to see if the information you need has been uploaded by Eastern Health. If you require details from a recent admission to be sent to your GP or treating practitioner for continuity of care, please contact the
Release of Information (ROI) team
either via phone (03) 9871-3655 or email at roi@easternhealth.org.au.
You can also apply to access your Eastern Health patient records under the Freedom of Information Act. Additionally, you have the right to request an amendment to information about you if you believe the information we hold about you is incorrect, incomplete, outdated, or misleading.
For more details, visit our
Freedom of Information
webpage.
You can view Eastern Health’s detailed privacy brochure on our website
here
or you can request a hard copy from us.
If you have any questions or feedback about how we manage your privacy, please let us know by contacting our
Centre for Patient Experience
. You can submit an online form
here
, call us on
03 88040465
or email us at feedback@easternhealth.org.au.
CareSync Exchange
Accessibility Statement
Carers Recognition
Child Safety
Gifts, Benefits and Hospitality
Information for Suppliers
My Health Record
Quality and Safety
Safe Patient Care Act
Privacy Statement
Eastern Health – Protecting Your Privacy pamphlet
Protecting Your Privacy_English_ Brochure_Long version (PDF 273 KB)
Protecting Your Privacy – ENGLISH Short Version (PDF, 302KB)
Privacy Pamphlet Arabic (PDF, 449KB)
Privacy Pamphlet Greek (PDF, 310KB)
Privacy Pamphlet Italian (PDF, 301KB)
Privacy Pamphlet Simplified Chinese (PDF, 265KB)
Privacy Pamphlet Traditional Chinese (PDF, 290KB)
Department of Health- Privacy pamphlet
Pamphlet – Arabic
Pamphlet – Chinese
Pamphlet – Croatian
Pamphlet – Greek
Pamphlet – Italian
Pamphlet – Russian
Pamphlet – Somali
Pamphlet – Spanish
Pamphlet – Turkish
Pamphlet – Vietnamese
Language Services
Language Services
Skip to content
Please note that this site is unsupported on Internet Explorer, and may not function
as intended.
We recommend upgrading to the latest version of
Microsoft Edge
,
Chrome
or
Firefox
.
Home
About us
Policies and Guidelines
Privacy Statement
Your Privacy at Eastern Health
Eastern Health is committed to respecting and protecting the privacy of every individual
Protecting Your Privacy
CareSync Exchange
Eastern Health complies with relevant laws to protect the privacy of your information. We have strict policies on how we collect, store, use and disclose patient information. Only those directly involved in your care, such as your doctor, nurses and other healthcare professionals, can access and use your health information and only to provide you with treatment and care. Sometimes, we may need to share your information with your General Practitioner (GP), another hospital, or other healthcare professionals involved in your care.
Access to our records and computer systems is carefully controlled and monitored. The systems we use have security passwords, and all staff members must follow our privacy and confidentiality policies, and a strict code of conduct. Regular audits are conducted to ensure there is no unauthorised access to patient records.
Eastern Health will only collect information that is necessary to provide health care and related services. This includes:
Your demographic details, such as your name, date of birth, and contact information
The contact details of your General Practitioner (GP) and any nominated representatives
Your Medicare Card details
Details about your healthcare, which may include information from other healthcare providers if necessary.
If your contact information or your GP’s details change, please let us know during your next visit. This will help us stay in touch about your ongoing healthcare needs.
Eastern Health will only use or share your information for the primary reason it was collected, or for a secondary purpose if you would reasonably expect us to do so. There are exceptions when laws require us to disclose your information without your consent.
For any other reasons, we will need your consent before using or sharing your information.
Your information may be used to provide you with health care and treatment, as well as to support your overall care. Here are some examples of how we might use your information:
Making decisions about your care to ensure effective treatment
Inviting you to participate in research projects
Providing health education
Conducting surveys about your visit to Eastern Health
Planning for improvements in our services through careful planning
Requesting donations for Eastern Health Foundation
Eastern Health may need to share your information with external service providers to support your ongoing healthcare and ensure you receive the best care. This may include sharing information with:
Your General Practitioner (GP)
Other healthcare providers, such as specialists or hospitals
Patient transport services
Community services
Local council services
Eastern Health and the Department of Health utilise a secure electronic health information system called CareSync Exchange to collect and share information, enabling authorised staff to access patient health data across the Victorian public health system. This includes personal details such as your name, date of birth, and address, as well as crucial health information about the treatments you’ve received. This system helps ensure you receive safe and effective care while supporting your ongoing clinical needs. For more information, please refer to the CareSync Exchange Privacy Management Framework at this
link
or visit our CareSync Exchange webpage.
Eastern health may also send information to your My Health Record if you have one. For more information, visit our
My Health Record
webpage.
We may also share your information in the following situations:
If we are required by subpoena, we provide information to courts.
We report statistical information to government funding bodies, which may include your details.
We submit mandatory information to the Department of Health or other registries, such as the Victorian Cancer Registry.
We will release information if required by law, such as under the Family Violence Information Sharing Scheme or for quality and safety purposes.
If you have an implanted device (such as a pacemaker or hip replacement), we may share your details with the manufacturer or supplier for safety reasons.
First, you can check your
My Health Record
to see if the information you need has been uploaded by Eastern Health. If you require details from a recent admission to be sent to your GP or treating practitioner for continuity of care, please contact the
Release of Information (ROI) team
either via phone (03) 9871-3655 or email at roi@easternhealth.org.au.
You can also apply to access your Eastern Health patient records under the Freedom of Information Act. Additionally, you have the right to request an amendment to information about you if you believe the information we hold about you is incorrect, incomplete, outdated, or misleading.
For more details, visit our
Freedom of Information
webpage.
You can view Eastern Health’s detailed privacy brochure on our website
here
or you can request a hard copy from us.
If you have any questions or feedback about how we manage your privacy, please let us know by contacting our
Centre for Patient Experience
. You can submit an online form
here
, call us on
03 88040465
or email us at feedback@easternhealth.org.au.
CareSync Exchange
Accessibility Statement
Carers Recognition
Child Safety
Gifts, Benefits and Hospitality
Information for Suppliers
My Health Record
Quality and Safety
Safe Patient Care Act
Privacy Statement
Eastern Health – Protecting Your Privacy pamphlet
Protecting Your Privacy_English_ Brochure_Long version (PDF 273 KB)
Protecting Your Privacy – ENGLISH Short Version (PDF, 302KB)
Privacy Pamphlet Arabic (PDF, 449KB)
Privacy Pamphlet Greek (PDF, 310KB)
Privacy Pamphlet Italian (PDF, 301KB)
Privacy Pamphlet Simplified Chinese (PDF, 265KB)
Privacy Pamphlet Traditional Chinese (PDF, 290KB)
Department of Health- Privacy pamphlet
Pamphlet – Arabic
Pamphlet – Chinese
Pamphlet – Croatian
Pamphlet – Greek
Pamphlet – Italian
Pamphlet – Russian
Pamphlet – Somali
Pamphlet – Spanish
Pamphlet – Turkish
Pamphlet – Vietnamese
Language Services
Language Services