Sources of support - Heartlands Academy
Source: https://heartlandsacademy.e-act.org.uk/parents/sources-of-support
Archived: 2026-04-23 17:14
Sources of support - Heartlands Academy
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Sources of support
Sources of external support
Free, private and confidential services to discuss any worries or concerns
Childline
www.childline.org.uk
0800 1111
Samaritans
www.samaritans.org.uk
116 123
jo@samaritans.org
Police
999
Emergency calls
101
Non-emergency calls
www.west-midlands.police.uk/contact-us
Children’s services
0121 303 1888
Emergency out-of-hours:
0121 675 4806
www.birminghamchildrenstrust.co.uk
Mental health
Forward Thinking Birmingham
0300 300 0099
www.forwardthinkingbirmingham.org.uk
Pause drop-in service
21 Digbeth, Birmingham
www.forwardthinkingbirmingham.org.uk/services/13-pause
Young Minds Charity
www.youngminds.org.uk
Crisis Messenger Text YM to
85258
Parents Helpline
0808 802 5544
Foodbanks
Aston and Nechells Foodbank
07382 13621
(or
0121 359 0801
)
info@astonnechells.foodbank.org.uk
wwww.astonnechells.foodbank.org.uk
Birmingham Central Foodbank
0121 236 2997
info@birminghamcentral.foodbank.org.uk
www.birminghamcentral.foodbank.org.uk
Sources of academy support
Please note that these sources of support are not monitored at all times, for emergency/urgent assistance please refer to the sources of external support.
Safeguarding
Safeguarding email address
For any concerns around safeguarding please email:
safeguarding@heartlands-academy.org.uk
, to share your concern with our safeguarding team.
Please include your contact details to help us assist you.
How to report concerns
Parents / Carers
Students
On Heartlands Academy website click on
'pupil concerns'
at the top. Choose to either complete a form or send an email.
On Heartlands Academy website click on
'pupil concerns'
at the top. Choose to either complete a form or send an email.
Speak to
any member of Heartlands Academy staff
.
Speak to your
Tutor
or
any member of Heartlands Academy staff
.
Speak to the
Safeguarding Team
.
Speak to the
Safeguarding Team
.
Telephone your concerns through the reception team on:
+44 (0)121 464 3931
.
Send an email to Chatterbox:
hea.chatterbox@e-act.org.uk
.
Complete a
'I Wish My Tutor Knew'
slip.
Academy website
Specific safeguarding information
There is information and different links for specific safeguarding issues on our academy website under ‘safeguarding our students’
https://heartlandsacademy.e-act.org.uk/student-support/safeguarding-our-students
General enquiries
For enquires not relating to safeguarding please contact us on:
Heartlands.enquiry@e-act.org.uk
Please also note that you can telephone Heartlands Academy on
0121 464 3931
.
More from Parents
Get in touch
How to apply for a place at Heartlands
Find out more
We recommend
Meet the team
Admissions arrangements
Contact us
Enhance your experience
We use cookies on this site to improve your user experience.
Accept
Manage your preferences
Sources of support
Sources of external support
Free, private and confidential services to discuss any worries or concerns
Childline
www.childline.org.uk
0800 1111
Samaritans
www.samaritans.org.uk
116 123
jo@samaritans.org
Police
999
Emergency calls
101
Non-emergency calls
www.west-midlands.police.uk/contact-us
Children’s services
0121 303 1888
Emergency out-of-hours:
0121 675 4806
www.birminghamchildrenstrust.co.uk
Mental health
Forward Thinking Birmingham
0300 300 0099
www.forwardthinkingbirmingham.org.uk
Pause drop-in service
21 Digbeth, Birmingham
www.forwardthinkingbirmingham.org.uk/services/13-pause
Young Minds Charity
www.youngminds.org.uk
Crisis Messenger Text YM to
85258
Parents Helpline
0808 802 5544
Foodbanks
Aston and Nechells Foodbank
07382 13621
(or
0121 359 0801
)
info@astonnechells.foodbank.org.uk
wwww.astonnechells.foodbank.org.uk
Birmingham Central Foodbank
0121 236 2997
info@birminghamcentral.foodbank.org.uk
www.birminghamcentral.foodbank.org.uk
Sources of academy support
Please note that these sources of support are not monitored at all times, for emergency/urgent assistance please refer to the sources of external support.
Safeguarding
Safeguarding email address
For any concerns around safeguarding please email:
safeguarding@heartlands-academy.org.uk
, to share your concern with our safeguarding team.
Please include your contact details to help us assist you.
How to report concerns
Parents / Carers
Students
On Heartlands Academy website click on
'pupil concerns'
at the top. Choose to either complete a form or send an email.
On Heartlands Academy website click on
'pupil concerns'
at the top. Choose to either complete a form or send an email.
Speak to
any member of Heartlands Academy staff
.
Speak to your
Tutor
or
any member of Heartlands Academy staff
.
Speak to the
Safeguarding Team
.
Speak to the
Safeguarding Team
.
Telephone your concerns through the reception team on:
+44 (0)121 464 3931
.
Send an email to Chatterbox:
hea.chatterbox@e-act.org.uk
.
Complete a
'I Wish My Tutor Knew'
slip.
Academy website
Specific safeguarding information
There is information and different links for specific safeguarding issues on our academy website under ‘safeguarding our students’
https://heartlandsacademy.e-act.org.uk/student-support/safeguarding-our-students
General enquiries
For enquires not relating to safeguarding please contact us on:
Heartlands.enquiry@e-act.org.uk
Please also note that you can telephone Heartlands Academy on
0121 464 3931
.
More from Parents
Get in touch
How to apply for a place at Heartlands
Find out more
We recommend
Meet the team
Admissions arrangements
Contact us