Patient Care Concerns Southwest Michigan Borgess patients—Welcome to Beacon Three Rivers Health Outpatient Clinic Patients: Click here for important information be_ixf;ym_202604 d_22; ct_50 be_ixf; php_sdk; php_sdk_1.4.26 Patients and Visitors Patient Care Concerns Planning Your Visit Primary Care Visiting Hours & Policies Parking and Maps Price Estimator Tool Digital Registration Dining Options Gift Shops Classes & Events Ronald McDonald Family Room During Your Stay Patient Rights and Responsibilities Patient Privacy Patient Safety and Security Room Service Language Interpreters Advance Directives Care Coordination Hospitalist Program Spiritual Care Facility Dogs After Your Visit Billing, Insurance & Financial Assistance Price Transparency Medical Records Beacon Medical Group Missed Appointment Policy Share Your Experience Patient Care Concerns Reportable Events The DAISY Award The Sunshine Award Patient Care Concerns Because keeping patients at the center is one of our core values, Beacon Health System does everything to provide high-quality, compassionate care to all of our patients. If you feel that any service at Beacon Health System compromised patient safety or was not within quality standards of care, please contact our Consumer Experience Specialists so your concerns can be addressed. Indiana: 574.647.7600 Michigan: 269.226.5210 Email: consumerexperience@beaconhealthsystem.org Or, if you prefer, you can mail your concern to the following address: Beacon Health System Attn: Consumer Experience 3245 Health Drive Granger, IN 46530 Patients who are not satisfied with the resolution of the grievance/complaint at the hospital level may submit the complaint, in writing, to an organization that monitors hospitals. The complaint, along with the efforts to resolve the grievance with the hospital, should be described in a letter that is addressed to the following organization: Indiana State Department of Health Attn: Complaint Division 2 North Meridian Street, 4B Indianapolis, IN 46204 Memorial Hospital’s Joint Commission Accreditation Memorial Hospital of South Bend is accredited by The Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care. If you do not feel your concern has been adequately addressed after contacting our patient representative’s office, please feel free to contact the Office of Quality & Patient Safety at 1.800.994.6610 You can email the Joint Commission with your safety concern by visiting: Or, you can write to the Joint Commission at: Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL  60181 Additionally, patients who are covered under the Medicare program may also submit their complaint to: Associate Regional Administrator Health Standards & Quality Department of Health & Human Services CMS Region V 233 N. Michigan Ave., Suite 600 Chicago, IL 60601 Memorial Hospital of South Bend holds the following additional program-related certification: Primary Stroke Center Certification. Services Schedule Now Pay Bill