Supporting you in your studies – Bath Spa University

Supporting you in your studies – Bath Spa University
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Supporting you in your studies
There are many ways that we can support you to be successful in your studies during your time at Bath Spa University.
Here are some of the key services and support systems that are available to help support you to be successful in your studies.
Find further information about all our
other support services
or log a call via
MyServices
and your query will be directed to and answered by the appropriate department at the University.
Student Wellbeing Services
provides a wide range of information, specialist advice and guidance, allowing you to fulfill your potential whilst at Bath Spa University.
Student Wellbeing covers three key areas:
Accessibility and disability
Mental health and wellbeing
Money advice and engagement.
Student Wellbeing Services also operate a
Report and Support service
, from which you can report a number of different issues to an advisor and receive the appropriate support.
Contact Student Wellbeing Services
Login:
Student Wellbeng Services system
Their services are accessible Monday to Friday, 10:00am – 4:00pm.
You'll be assigned an Academic Advisor who is usually affiliated to your course of study. Academic Advisors will meet with you throughout the academic year and will offer support and guidance to you during your studies. Academic Advisors are named University contacts who you can also reach out to for advice and support.
You’ll meet with your Academic Advisor during Welcome Week, then periodically during your studies each academic year.
If you have any queries regarding your Academic Advisors, please contact
academicadvisorsoffice@bathspa.ac.uk
.
ASk (Academic Skills)
which is based in
Commons
, operates online services and offers online and in-person appointments with advisors.
ASk provides the following support services:
All types of academic writing
Referencing
Digital literacy
Academic reading
Critical thinking
Making the transition to university study
Returning to study after a break
Maths and statistics.
The
English Language Unit
is also available to support students whose first language is not English.
Contact the Academic Skills service:
Email:
academicskills@bathspa.ac.uk
Did you know that you can get help using digital tools for learning from other students?
During term time, our Student Digital Learning Assistants are available in-person and online every weekday between 10am-2pm. You can drop in at
Commons
or book an appointment. They can help with:
Accessing and using your BSU email account
Using Ultra (the Virtual Learning Environment)
Submitting assignments
Using Adobe tools such as Express
Accessing Microsoft apps such as Word and Excel
Using generative AI.
To book an appointment or find out more, please email
sdlas@bathspa.ac.uk
.
Your lecturers are here to help you with your studies, so if you have any issues with your modules or coursework requirements, please speak to your module tutor(s). They'll be able to clarify what’s required and make suggestions to help you.
The University has support processes relating to extensions and exceptional circumstances, which are designed to help you if you encounter issues that may impact you being able to submit or undertake an assessment on time.
If you don’t feel that you’re fit to submit or undertake an assessment, or if you feel that you need more time in order to submit an assessment item (or more than one assessment item), you can either:
i) Request a short extension from your module tutor (usually one week but can be longer than this at the tutor’s discretion) by submitting an
Extension Request Form (PDF)
to your module tutor;
or
ii) Request exceptional circumstances for assessments in one or more modules - this will defer the coursework hand-in date to the next assessment period. You can find out more about this process and our Exceptional Circumstances policy on the
Exceptional Circumstances webpages
. This tells you about eligible exceptional circumstances, possible evidence which may be required and the approval process.
As part of your studies, it’s important for you to know that the University operates a
Fit to Sit/Submit principle
as part of our Exceptional Circumstances policy. This is based on the principle that when you submit an assessment or sit an examination, you’re declaring that you’re fit to do so. Students should not then claim at a later date that their performance in an assessment or examination was affected by exceptional circumstances.
It is really important that you ask for support and let your module tutor know if you don’t feel that you’re fit to submit or undertake an assessment.
If you feel that there was either an administrative error in the assessment process, that the assessment of your course was not carried out as published in the course material or that there was demonstrable prejudice or bias against you by one or more examiners, you are able to submit an appeal.
If you wish to submit a formal appeal (known as a Stage One: Formal Appeal) following the receipt of your official University results, the Appeals team can support you through this process. Detailed information regarding the Appeals policy is available on the following pages:
Appeals Policy
–
the Appeals team can be contacted at:
appeals@bathspa.ac.uk
Students' Union Advice
–
The SU Advice Centre can provide you with independent help and guidance regarding completing your Appeals claim for and the Appeals process
Results
- this page details all the processes and support available after receiving your results.
The
Student Finance team
can provide a wide range of support and advice regarding financial matters.
Contact the Student Finance Team
Email:
fees@bathspa.ac.uk
If you’re facing unexpected financial hardship, the Student Funding Team may be able to help you. They can be contacted by email at
studentawards@bathspa.ac.uk
and details of the
Bath Spa University Access Fund
are available on their webpages.
Information and advice to help you navigate the
cost of living
is also available.
The
Careers and Employability team
are here to help spotlight your skills, support you, and get you to where you want to be. They're available to help you find work, review your CV, provide support and advise about your career plans (whether or not you have any yet), and much more.
You can ask them questions or book a personalised one-to-one appointment online through
MyCareer
, or you can visit them at the Skills and Careers Space in Commons (opposite Costa) at Newton Park campus.
The
Students’ Union Advice Centre
can provide a range of independent support and advice on academic matters and policies at the University, such as academic Appeals, Academic Misconduct and Mitigating Circumstances.
Contact the Students' Union Advice Centre
Email:
su-advice@bathspa.ac.uk
The MyStudies guides provide details regarding a wide range of processes and services that the University provides, including course registration periods and award classification details.
MyStudies - Undergraduate
MyStudies - Postgraduate
The
Results Flowchart
provides an outline of the amount of credits required to progress each level of study. It also explains the different modes of study which may be necessary if some modules are not completed.
You might also be interested in
Services and Support for Students
Mental health
Break from Studies
Student Wellbeing Services