How to Provide Patient Feedback | Boston.gov
Source: https://www.boston.gov/departments/emergency-medical-services/how-provide-patient-feedback
Archived: 2026-04-23 17:15
How to Provide Patient Feedback | Boston.gov
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How to Provide Patient Feedback
Did you receive great pre-hospital care? Let us know what we’re doing right, and where improvements can be made.
show
hide
By mail or fax
Step
1
Before you get started by mail
We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care
, please let us know so we can commend them for their work.
Formal complaints also help us improve our service. Please file your complaint as soon you can after the incident.
Step
2
Complete the form
Print out and complete this form
, and make sure to check either “commendation” or “complaint” box.
You will need to give us your contact info as well as a brief description of the incident.
Step
3
Mail or Fax us your form
You can fax your form to
617-343-1326
, or y
ou can mail your completed form to:
Boston EMS
Attn: Professional Standards Division 785 Albany Street
Boston
,
MA
02118
United States
show
hide
By phone
Step
1
Before you get started by phone
We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care
, please let us know so we can commend them for their work.
Formal complaints also help us improve our service. Please file your complaint as soon you can after the incident.
Step
2
Give us a call
You can also call us at
617-343-1144
. Our offices are open from Monday through Friday, 9 a.m. - 5 p.m.
If you leave a message, please remember to provide:
your name
phone number, and
the incident date, time, and location.
Keep in mind
PATIENT SATISFACTION SURVEY
Through our
Patient Satisfaction Survey
, you can tell us about your most recent experience with us. We use your feedback to improve our service.
DID YOU LOSE AN ITEM?
If you were recently transported and you think a personal item may have been left in the ambulance, please contact us at
617-343-1144
.
Need to Know:
HAVE QUESTIONS?
For billing questions:
888-420-0977
For commendations and complaints:
617-343-1144
For general questions:
617-343-2367
Contact:
Emergency Medical Services
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Provide Your Feedback
Skip to Main Content
An official website of the City of Boston.
Here's how you know
Official websites use .boston.gov
A .boston.gov website belongs to an official government organization in the City of Boston.
Secure .gov websites use HTTPS
A lock
(
)
or https:// means you've safely connected to the
.gov website. Share sensitive information only on official, secure
websites.
How to Provide Patient Feedback
Did you receive great pre-hospital care? Let us know what we’re doing right, and where improvements can be made.
show
hide
By mail or fax
Step
1
Before you get started by mail
We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care
, please let us know so we can commend them for their work.
Formal complaints also help us improve our service. Please file your complaint as soon you can after the incident.
Step
2
Complete the form
Print out and complete this form
, and make sure to check either “commendation” or “complaint” box.
You will need to give us your contact info as well as a brief description of the incident.
Step
3
Mail or Fax us your form
You can fax your form to
617-343-1326
, or y
ou can mail your completed form to:
Boston EMS
Attn: Professional Standards Division 785 Albany Street
Boston
,
MA
02118
United States
show
hide
By phone
Step
1
Before you get started by phone
We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care
, please let us know so we can commend them for their work.
Formal complaints also help us improve our service. Please file your complaint as soon you can after the incident.
Step
2
Give us a call
You can also call us at
617-343-1144
. Our offices are open from Monday through Friday, 9 a.m. - 5 p.m.
If you leave a message, please remember to provide:
your name
phone number, and
the incident date, time, and location.
Keep in mind
PATIENT SATISFACTION SURVEY
Through our
Patient Satisfaction Survey
, you can tell us about your most recent experience with us. We use your feedback to improve our service.
DID YOU LOSE AN ITEM?
If you were recently transported and you think a personal item may have been left in the ambulance, please contact us at
617-343-1144
.
Need to Know:
HAVE QUESTIONS?
For billing questions:
888-420-0977
For commendations and complaints:
617-343-1144
For general questions:
617-343-2367
Contact:
Emergency Medical Services
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Provide Your Feedback