Administrative Service Charter | UNIST
Source: http://www.unist.ac.kr/unist/etc/administrative.do
Archived: 2026-04-23 17:15
Administrative Service Charter | UNIST
ETC
We are growing into
a world-leading science and technology university
that contributes to the lives of humanity.
etc
UNIST Bulletin
Announcement
Job Opening
Announcement for Bid
Facilities Construction & Services
Work-Life Balance Support System
Pregnancy Period
Delivery Period
Parental Period
Others
University Council Meeting Minutes
Administrative Service Charter
Privacy Policy
Copyright Policy
Rejection of Unauthorized Email Collection
Operation and Management Policy for Video Information Processing Devices
etc
Admissions
Academics
Research/Industry
Campus Life
News Center
About UNIST
etc
Administrative Service Charter
UNIST Bulletin
Work-Life Balance Support System
University Council Meeting Minutes
Administrative Service Charter
Privacy Policy
Copyright Policy
Rejection of Unauthorized Email Collection
Operation and Management Policy for Video Information Processing Devices
Administrative Service Charter
We pledge to implement the following items to impress our customers in providing administrative services that support our growth into a world-leading science university.
We will always welcome our customers with a bright smile and in a warm and friendly manner.
We will strive with sincerity to provide the best administrative services in all tasks promptly, fairly, and accurately.
We will do our best to ensure administrative transparency by guaranteeing customers' right to know and to protect their personal information.
We will actively respond to new changes through continuous training and reflection, and boldly correct wrong mindsets and practices.
We will improve administrative services with a proactive attitude by respecting customer opinions, gathering diverse feedback, and actively reflecting it in administration.
Core Service Implementation Standards
In order to put the above commitment into practice, we have established the following behavioral standards for service implementation and promise to faithfully fulfill them.
(Strengthening Research Capabilities) We will actively support and manage the enhancement of our clients' Research capabilities through academic activities (conferences, publication of papers).
(Support for International Students ) We will provide active support to help new students adapt to Campus Life, including admission and entry support services for domestic and international freshmen, support for the issuance of Alien Registration Cards (100%), and guidance on health checkups for international freshmen.
(Processing of Information Disclosure Requests) We will decide whether to disclose the information and notify the requester within 10 business days from the date of receiving the request. If the period for the decision and notification is extended due to unavoidable circumstances, we will immediately inform the requester of this fact.
(Medical/Health Support) We will strive to protect, maintain, and promote the physical and mental health of our customers by achieving a 100% medical insurance coverage rate for foreign customers, providing emergency first aid and medicines at all times, and supporting regular vaccinations such as influenza (on a first-come, first-served basis).
(Handling of Facility Malfunction and Inconvenience Reports) Customers can submit reports at any time (24 hours) via Tel.(8282) or the Website, and we promise to handle the submitted inconveniences quickly and accurately.
(Handling of Complaints and Suggestions) Received complaints are processed within 7 days (business days). If additional review, such as inter-departmental consultation, is required, the period may be extended. We will notify you of the reason, progress status, and estimated processing date within 3 days via Tel., mobile phone text message, or email.
If the employee you are looking for is not at their desk, a colleague will take a note of your request and pass it on to the person in charge, and we will contact you by Tel. or other means within 30 minutes.
(Reporting Corruption by Public Officials) Acts of corruption, infringement of the public interest, violations of the Anti-Corruption Act, and violations of the Code of Conduct by UNIST employees and executives can be reported through the Clean Reporting Center. We promise to guarantee confidentiality regarding reported Content and to process them promptly and fairly.
(Maintaining Academics Service Quality) We will conduct customer satisfaction surveys at least once a year to ensure that customers receive a high-quality Academics environment, and we will strive to actively reflect the results in the establishment of university operational policies aimed at improving service quality.
Common Implementation Standards for Administrative Services
If you visit the administrative department in person
We will place department directories at the entrance of each building so that visitors can easily find the departments.
Visitors may make an appointment in advance to visit at a convenient time, and in this case, we will make every effort to keep the appointment.
We will place a seating chart and the Content of the person in charge at the entrance of each office so that visitors can easily find the person in charge.
We will place nameplates at employees' desks and ensure they always wear their employee ID badges.
When a customer visits, the staff member will stop what they are doing, greet them first, guide them to a seat, listen to the reason for their visit, and assist them with the utmost sincerity.
If the employee you are looking for is not at their desk, a colleague will take a note of your request and pass it on to the person in charge, and we will contact you by Tel. or other means within 30 minutes.
We will strive to provide a space for visitors so that they can achieve their purpose of visit in a comfortable atmosphere.
If you would like a consultation
First, I will listen attentively to your story in a comfortable environment and identify the core of your requirements or inquiries through questions.
I will thoroughly familiarize myself with and organize the inquiry or requirement, verify whether the visitor's Content or requirement matches my Content, and then kindly and thoroughly explain the resolution procedure, corrective conditions, and processing methods.
If an inquiry or request is beyond my authority, I will explain it in detail, Research a solution, or suggest an alternative to ensure the customer accepts it.
If you wish to handle business by Tel.
I will answer the Tel. before it rings three or more times, and when answering, I will state my Affiliation and name by saying, “ Standing Auditor . This is OOO from the OO team,” so that the other party can naturally confirm whether I have Tel. the correct number.
When it is necessary to verify the other party, I will politely confirm their identity and provide a clear response regarding the matter.
If the matter is not within my purview, I will politely inform you of the reason, the department in charge, the person in charge, and Tel., and if possible, transfer the Tel.. In this case, I will make an effort to speak with the person in charge first and briefly explain the Content of the conversation.
If I am unfamiliar with the Content, I will ask for the other party's Tel. or Contact, look into the Content, and get back to you.
When I am finished with the customer, I will say a closing remark such as “ Standing Auditor for Tel. . Have a nice day,” and then hang up the phone after the customer has Tel. up first.
Window for receiving complaints and opinions
A table showing
the common administrative
service implementation standards Category by Category, responsible department, and Tel.
Category
Department in charge
Tel.
Complaints, Reporting kindness/unkindness
General Affairs Team
052-217-1165
Report corruption by public officials
Clean Reporting Center (Audit Office)
052-217-1322
Support for foreigners
International Cooperation Center
052-217-4121
Professor Recruitment
Academic Affairs Team
052-217-1104
Hiring Staff and Teaching Assistants
Human Resources Team
052-217-1606
Researcher Recruitment
Human Resources Team
052-217-1603
Receipt and processing of administrative information disclosure
Library Team
052-217-1413
Facility breakdown, inconvenience report
Help Desk (Operator)
052-217-8282
If you are requesting civil complaint processing in writing
We will handle complaints submitted by customers fairly without discrimination for any reason, and we will not accept any pressure or solicitation regarding the processing of complaints.
To ensure prompt processing of civil complaints, received documents will be forwarded to the relevant department on the same day, allowing for the immediate issuance of certificates and confirmations, while petitions, suggestions, and simple inquiries will be processed within 7 days.
If the processing period takes more than 7 days due to the nature of the complaint requiring careful review or consultation with other departments (agencies), we will notify you of the reason, progress status, and estimated processing date within 3 days via Tel., mobile phone text message, or email.
We will include the Name and Contact of the staff member in charge in the Content so that you can verify the processing result.
If you request processing via the Internet, etc.
We will provide timely notifications regarding various events and major projects taking place at our school through the university Website or the electronic bulletin board on the campus portal.
We will respond to suggestions and improvements on the portal's electronic bulletin board or complaints posted on the free bulletin board on the same day whenever possible. For matters requiring consultation and verification between departments, we will strive to process them within three days and post the Content of the processing on the bulletin board in the form of a reply.
Corrective measures for faulty service
If an objection is filed regarding the outcome of a civil complaint, we will carefully review it, and if it is revealed that the administrative handling was unfair, we will endeavor to rectify it immediately.
If you receive unfriendly or unfair service, please contact us via mail, Tel., electronic bulletin board, or email. We will immediately verify the facts, provide Academics to the relevant employee, and notify you of the Content within one week.
In addition, if you contact us regarding employees who serve as role models for others while receiving administrative services, we will publicize them widely so they can serve as examples, and we will take preferential personnel measures, such as reflecting them in employee evaluations.
A request to our customers
We cannot respond if you submit a complaint anonymously or under a pseudonym, so please be sure to include your Name, Address, and Contact.
Please refrain from filing complaints that undermine trust with Faculty & Staff, staff, or related parties by slandering or defaming others, and please cooperate to ensure that administration prioritizes the public interest.
Requesting compensation or exchanging money or valuables during the course of business is a criminal act, so please cooperate in creating a clean administrative culture.
If you have any issues regarding unfriendliness, dissatisfaction, or suggestions for improvement concerning the services provided by our institute, please contact us via mail, Tel. , or email. We will humbly accept your feedback and strive to make improvements.
We, the entire Faculty & Staff and staff, will strive to build a relationship of mutual trust and love with our customers, working to globalize the standard of our administrative services. We ask for your continued interest and support.
Opinion and Inquiry Channel
General Affairs Team
General Affairs Team, Ulsan National Institute of Science and Technology, 50, Ulju-gun - onyang-eup , UNIST, Ulsan Usan
052-217-116
7
Fax.217-1169
Person in charge: Heo Min-young
heom2nyeong
@unist.ac.kr
Audit Office Clean Reporting Center
clean@unist.ac.kr
ETC
We are growing into
a world-leading science and technology university
that contributes to the lives of humanity.
etc
UNIST Bulletin
Announcement
Job Opening
Announcement for Bid
Facilities Construction & Services
Work-Life Balance Support System
Pregnancy Period
Delivery Period
Parental Period
Others
University Council Meeting Minutes
Administrative Service Charter
Privacy Policy
Copyright Policy
Rejection of Unauthorized Email Collection
Operation and Management Policy for Video Information Processing Devices
etc
Admissions
Academics
Research/Industry
Campus Life
News Center
About UNIST
etc
Administrative Service Charter
UNIST Bulletin
Work-Life Balance Support System
University Council Meeting Minutes
Administrative Service Charter
Privacy Policy
Copyright Policy
Rejection of Unauthorized Email Collection
Operation and Management Policy for Video Information Processing Devices
Administrative Service Charter
We pledge to implement the following items to impress our customers in providing administrative services that support our growth into a world-leading science university.
We will always welcome our customers with a bright smile and in a warm and friendly manner.
We will strive with sincerity to provide the best administrative services in all tasks promptly, fairly, and accurately.
We will do our best to ensure administrative transparency by guaranteeing customers' right to know and to protect their personal information.
We will actively respond to new changes through continuous training and reflection, and boldly correct wrong mindsets and practices.
We will improve administrative services with a proactive attitude by respecting customer opinions, gathering diverse feedback, and actively reflecting it in administration.
Core Service Implementation Standards
In order to put the above commitment into practice, we have established the following behavioral standards for service implementation and promise to faithfully fulfill them.
(Strengthening Research Capabilities) We will actively support and manage the enhancement of our clients' Research capabilities through academic activities (conferences, publication of papers).
(Support for International Students ) We will provide active support to help new students adapt to Campus Life, including admission and entry support services for domestic and international freshmen, support for the issuance of Alien Registration Cards (100%), and guidance on health checkups for international freshmen.
(Processing of Information Disclosure Requests) We will decide whether to disclose the information and notify the requester within 10 business days from the date of receiving the request. If the period for the decision and notification is extended due to unavoidable circumstances, we will immediately inform the requester of this fact.
(Medical/Health Support) We will strive to protect, maintain, and promote the physical and mental health of our customers by achieving a 100% medical insurance coverage rate for foreign customers, providing emergency first aid and medicines at all times, and supporting regular vaccinations such as influenza (on a first-come, first-served basis).
(Handling of Facility Malfunction and Inconvenience Reports) Customers can submit reports at any time (24 hours) via Tel.(8282) or the Website, and we promise to handle the submitted inconveniences quickly and accurately.
(Handling of Complaints and Suggestions) Received complaints are processed within 7 days (business days). If additional review, such as inter-departmental consultation, is required, the period may be extended. We will notify you of the reason, progress status, and estimated processing date within 3 days via Tel., mobile phone text message, or email.
If the employee you are looking for is not at their desk, a colleague will take a note of your request and pass it on to the person in charge, and we will contact you by Tel. or other means within 30 minutes.
(Reporting Corruption by Public Officials) Acts of corruption, infringement of the public interest, violations of the Anti-Corruption Act, and violations of the Code of Conduct by UNIST employees and executives can be reported through the Clean Reporting Center. We promise to guarantee confidentiality regarding reported Content and to process them promptly and fairly.
(Maintaining Academics Service Quality) We will conduct customer satisfaction surveys at least once a year to ensure that customers receive a high-quality Academics environment, and we will strive to actively reflect the results in the establishment of university operational policies aimed at improving service quality.
Common Implementation Standards for Administrative Services
If you visit the administrative department in person
We will place department directories at the entrance of each building so that visitors can easily find the departments.
Visitors may make an appointment in advance to visit at a convenient time, and in this case, we will make every effort to keep the appointment.
We will place a seating chart and the Content of the person in charge at the entrance of each office so that visitors can easily find the person in charge.
We will place nameplates at employees' desks and ensure they always wear their employee ID badges.
When a customer visits, the staff member will stop what they are doing, greet them first, guide them to a seat, listen to the reason for their visit, and assist them with the utmost sincerity.
If the employee you are looking for is not at their desk, a colleague will take a note of your request and pass it on to the person in charge, and we will contact you by Tel. or other means within 30 minutes.
We will strive to provide a space for visitors so that they can achieve their purpose of visit in a comfortable atmosphere.
If you would like a consultation
First, I will listen attentively to your story in a comfortable environment and identify the core of your requirements or inquiries through questions.
I will thoroughly familiarize myself with and organize the inquiry or requirement, verify whether the visitor's Content or requirement matches my Content, and then kindly and thoroughly explain the resolution procedure, corrective conditions, and processing methods.
If an inquiry or request is beyond my authority, I will explain it in detail, Research a solution, or suggest an alternative to ensure the customer accepts it.
If you wish to handle business by Tel.
I will answer the Tel. before it rings three or more times, and when answering, I will state my Affiliation and name by saying, “ Standing Auditor . This is OOO from the OO team,” so that the other party can naturally confirm whether I have Tel. the correct number.
When it is necessary to verify the other party, I will politely confirm their identity and provide a clear response regarding the matter.
If the matter is not within my purview, I will politely inform you of the reason, the department in charge, the person in charge, and Tel., and if possible, transfer the Tel.. In this case, I will make an effort to speak with the person in charge first and briefly explain the Content of the conversation.
If I am unfamiliar with the Content, I will ask for the other party's Tel. or Contact, look into the Content, and get back to you.
When I am finished with the customer, I will say a closing remark such as “ Standing Auditor for Tel. . Have a nice day,” and then hang up the phone after the customer has Tel. up first.
Window for receiving complaints and opinions
A table showing
the common administrative
service implementation standards Category by Category, responsible department, and Tel.
Category
Department in charge
Tel.
Complaints, Reporting kindness/unkindness
General Affairs Team
052-217-1165
Report corruption by public officials
Clean Reporting Center (Audit Office)
052-217-1322
Support for foreigners
International Cooperation Center
052-217-4121
Professor Recruitment
Academic Affairs Team
052-217-1104
Hiring Staff and Teaching Assistants
Human Resources Team
052-217-1606
Researcher Recruitment
Human Resources Team
052-217-1603
Receipt and processing of administrative information disclosure
Library Team
052-217-1413
Facility breakdown, inconvenience report
Help Desk (Operator)
052-217-8282
If you are requesting civil complaint processing in writing
We will handle complaints submitted by customers fairly without discrimination for any reason, and we will not accept any pressure or solicitation regarding the processing of complaints.
To ensure prompt processing of civil complaints, received documents will be forwarded to the relevant department on the same day, allowing for the immediate issuance of certificates and confirmations, while petitions, suggestions, and simple inquiries will be processed within 7 days.
If the processing period takes more than 7 days due to the nature of the complaint requiring careful review or consultation with other departments (agencies), we will notify you of the reason, progress status, and estimated processing date within 3 days via Tel., mobile phone text message, or email.
We will include the Name and Contact of the staff member in charge in the Content so that you can verify the processing result.
If you request processing via the Internet, etc.
We will provide timely notifications regarding various events and major projects taking place at our school through the university Website or the electronic bulletin board on the campus portal.
We will respond to suggestions and improvements on the portal's electronic bulletin board or complaints posted on the free bulletin board on the same day whenever possible. For matters requiring consultation and verification between departments, we will strive to process them within three days and post the Content of the processing on the bulletin board in the form of a reply.
Corrective measures for faulty service
If an objection is filed regarding the outcome of a civil complaint, we will carefully review it, and if it is revealed that the administrative handling was unfair, we will endeavor to rectify it immediately.
If you receive unfriendly or unfair service, please contact us via mail, Tel., electronic bulletin board, or email. We will immediately verify the facts, provide Academics to the relevant employee, and notify you of the Content within one week.
In addition, if you contact us regarding employees who serve as role models for others while receiving administrative services, we will publicize them widely so they can serve as examples, and we will take preferential personnel measures, such as reflecting them in employee evaluations.
A request to our customers
We cannot respond if you submit a complaint anonymously or under a pseudonym, so please be sure to include your Name, Address, and Contact.
Please refrain from filing complaints that undermine trust with Faculty & Staff, staff, or related parties by slandering or defaming others, and please cooperate to ensure that administration prioritizes the public interest.
Requesting compensation or exchanging money or valuables during the course of business is a criminal act, so please cooperate in creating a clean administrative culture.
If you have any issues regarding unfriendliness, dissatisfaction, or suggestions for improvement concerning the services provided by our institute, please contact us via mail, Tel. , or email. We will humbly accept your feedback and strive to make improvements.
We, the entire Faculty & Staff and staff, will strive to build a relationship of mutual trust and love with our customers, working to globalize the standard of our administrative services. We ask for your continued interest and support.
Opinion and Inquiry Channel
General Affairs Team
General Affairs Team, Ulsan National Institute of Science and Technology, 50, Ulju-gun - onyang-eup , UNIST, Ulsan Usan
052-217-116
7
Fax.217-1169
Person in charge: Heo Min-young
heom2nyeong
@unist.ac.kr
Audit Office Clean Reporting Center
clean@unist.ac.kr