Service User Groups | Probation Board for Northern Ireland
Source: http://www.pbni.org.uk/service-user-groups
Archived: 2026-04-23 17:15
Service User Groups | Probation Board for Northern Ireland
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Service User Groups
Director of Operations Gillian Montgomery handing a Service User forum leaflet to a Service User
The Probation Board for Northern Ireland (PBNI) believes people have the capacity to change.
In order for that to happen those who have offended must take responsibility for their actions. They must also play an active part in the rehabilitation process. International and local research shows that when service users feel they are involved in how services are designed and delivered, they are more likely to be successfully rehabilitated and stop committing crimes.
To engage with those under Probation supervision a new approach was developed and a number of service user groups were formed.
Director of Operations Gillian Montgomery explains, “We set up a number of service user groups across Northern Ireland. These groups enable service users to give feedback about what has worked and importantly what hasn’t worked in assisting them to move away from crime. We want to use the knowledge and experience of those who have been through the criminal justice system to help ensure our services are the best they can be."
As well as setting up service user groups for those who are under Probation supervision, There is also a group for victims and survivors who are registered with our Victim Information Scheme. This is to help Probation understand the experience of all who use probation services and Probation will use this feedback to improve service delivery.
Probation is on a journey in relation to meaningfully involving service users and this is an area of work that Probation continues to value and remain committed to. The
Service User Involvement Strategy 2025-2030
strategy builds on the work that has been achieved to date and sets out our ambition for the expansion of Service User Involvement.
Probation believes there is a role for service users to educate others about the risk of becoming involved or further involved in criminality. As part of a new approach, service users set up a newsletter with information and resources on addiction and mental health that can help other people. The newsletter called ‘Connect’ also enables people to share stories about how they have changed their lives in the hope it will inspire others.
The service users, who are all part of the Probation's Service User Groups, designed the newsletter for other people on probation to provide them with information and support and give a first hand account of how they have changed their lives.
Read about the
launch of the Connect magazine in 2022
.
Read all the
published issues in our publications section
.
Translation help
Translate this page
Select a language
Afrikaans —
Afrikaans
Albanian —
Shqip
Amharic —
አማርኛ
Arabic —
العربية
Armenian —
Հայերեն
Assamese —
অসমীয়া
Aymara —
Aymar aru
Azerbaijani —
Azərbaycan dili
Bambara —
Bamanankan
Basque —
Euskara
Belarusian —
Беларуская
Bengali —
বাংলা
Bhojpuri —
भोजपुरी
Bosnian —
Bosanski
Bulgarian —
Български
Cantonese —
廣州話
Catalan —
Català
Cebuano —
Sinugbuanong Binisayâ
Chichewa —
Chichewa
Chinese (Simplified) —
简体中文
Chinese (Traditional) —
繁體中文
Corsican —
Corsu
Croatian —
Hrvatski
Czech —
Čeština
Danish —
Dansk
Dhivehi —
ދިވެހި
Dogri —
डोगरी
Dutch —
Nederlands
English —
English
Esperanto —
Esperanto
Estonian —
Eesti
Ewe —
Eʋegbe
Filipino —
Filipino
Finnish —
Suomi
French —
Français
Frisian —
Frysk
Galician —
Galego
Georgian —
ქართული
German —
Deutsch
Greek —
Ελληνικά
Guarani —
Avañe’ẽ
Gujarati —
ગુજરાતી
Haitian Creole —
Kreyòl ayisyen
Hausa —
Hausa
Hawaiian —
ʻŌlelo Hawaiʻi
Hebrew —
עברית
Hindi —
हिन्दी
Hmong —
Hmoob
Hungarian —
Magyar
Icelandic —
Íslenska
Igbo —
Asụsụ Igbo
Ilocano —
Ilokano
Indonesian —
Bahasa Indonesia
Irish —
Gaeilge
Italian —
Italiano
Japanese —
日本語
Javanese —
Basa Jawa
Kannada —
ಕನ್ನಡ
Kazakh —
Қазақ тілі
Khmer —
ភាសាខ្មែរ
Kinyarwanda —
Ikinyarwanda
Konkani —
कोंकणी
Korean —
한국어
Krio —
Krio
Kurdish (Kurmanji) —
Kurdî
Kurdish (Sorani) —
کوردی
Kyrgyz —
Кыргызча
Lao —
ລາວ
Latin —
Latina
Latvian —
Latviešu
Lingala —
Lingála
Lithuanian —
Lietuvių
Luganda —
Luganda
Luxembourgish —
Lëtzebuergesch
Macedonian —
Македонски
Maithili —
मैथिली
Malagasy —
Malagasy
Malay —
Bahasa Melayu
Malayalam —
മലയാളം
Maltese —
Malti
Maori —
Māori
Marathi —
मराठी
Meiteilon (Manipuri) —
ꯃꯤꯇꯩ ꯂꯣꯟ
Mizo —
Mizo ṭawng
Mongolian —
Монгол хэл
Myanmar (Burmese) —
မြန်မာစာ
Nepali —
नेपाली
Norwegian —
Norsk
Odia (Oriya) —
ଓଡ଼ିଆ
Oromo —
Afaan Oromoo
Pashto —
پښتو
Persian —
فارسی
Polish —
Polski
Portuguese —
Português
Punjabi —
ਪੰਜਾਬੀ
Quechua —
Runa Simi
Romanian —
Română
Russian —
Русский
Samoan —
Gagana Samoa
Sanskrit —
संस्कृतम्
Scots Gaelic —
Gàidhlig
Sepedi —
Sepedi
Serbian —
Српски
Sesotho —
Sesotho
Shona —
Shona
Sindhi —
سنڌي
Sinhala —
සිංහල
Slovak —
Slovenčina
Slovenian —
Slovenščina
Somali —
Soomaali
Spanish —
Español
Sundanese —
Basa Sunda
Swahili —
Kiswahili
Swedish —
Svenska
Tajik —
Тоҷикӣ
Tamil —
தமிழ்
Tatar —
Татар теле
Telugu —
తెలుగు
Thai —
ไทย
Tigrinya —
ትግርኛ
Tsonga —
Xitsonga
Turkish —
Türkçe
Turkmen —
Türkmençe
Twi —
Twi
Ukrainian —
Українська
Urdu —
اردو
Uyghur —
ئۇيغۇرچە
Uzbek —
Oʻzbekcha
Vietnamese —
Tiếng Việt
Welsh —
Cymraeg
Xhosa —
IsiXhosa
Yiddish —
ייִדיש
Yoruba —
Yorùbá
Zulu —
IsiZulu
Service User Groups
Director of Operations Gillian Montgomery handing a Service User forum leaflet to a Service User
The Probation Board for Northern Ireland (PBNI) believes people have the capacity to change.
In order for that to happen those who have offended must take responsibility for their actions. They must also play an active part in the rehabilitation process. International and local research shows that when service users feel they are involved in how services are designed and delivered, they are more likely to be successfully rehabilitated and stop committing crimes.
To engage with those under Probation supervision a new approach was developed and a number of service user groups were formed.
Director of Operations Gillian Montgomery explains, “We set up a number of service user groups across Northern Ireland. These groups enable service users to give feedback about what has worked and importantly what hasn’t worked in assisting them to move away from crime. We want to use the knowledge and experience of those who have been through the criminal justice system to help ensure our services are the best they can be."
As well as setting up service user groups for those who are under Probation supervision, There is also a group for victims and survivors who are registered with our Victim Information Scheme. This is to help Probation understand the experience of all who use probation services and Probation will use this feedback to improve service delivery.
Probation is on a journey in relation to meaningfully involving service users and this is an area of work that Probation continues to value and remain committed to. The
Service User Involvement Strategy 2025-2030
strategy builds on the work that has been achieved to date and sets out our ambition for the expansion of Service User Involvement.
Probation believes there is a role for service users to educate others about the risk of becoming involved or further involved in criminality. As part of a new approach, service users set up a newsletter with information and resources on addiction and mental health that can help other people. The newsletter called ‘Connect’ also enables people to share stories about how they have changed their lives in the hope it will inspire others.
The service users, who are all part of the Probation's Service User Groups, designed the newsletter for other people on probation to provide them with information and support and give a first hand account of how they have changed their lives.
Read about the
launch of the Connect magazine in 2022
.
Read all the
published issues in our publications section
.