Patient and Visitor Information

Patient and Visitor Information
Southwest Michigan Borgess patients—Welcome to Beacon
Three Rivers Health Outpatient Clinic Patients: Click here for important information
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https://www.beaconhealthsystem.org/patients-and-visitors/
https://www.beaconhealthsystem.org/patients-and-visitors/
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Patients and Visitors
Patients & Visitors
Welcome to Beacon Health System. We are here to support you as a patient or visitor. Our goal is to ensure that your stay with us is as comfortable and pleasant as possible.
Patient Portals
Beacon is committed to the values of
trust
,
respect
,
integrity
and
compassion
. You, our patients and guests, are at the center of all we do.
Planning Your Visit
Primary Care
Family Medicine care offices are here to provide day-to-day care for you and your family.
Visiting Hours & Policies
Hours and rules vary by location. Check the site you plan to visit for details.
Parking & Maps
Find parking maps and directions to all locations. Some sites charge a fee.
Price Estimator Tool
Transparency in pricing is part of our commitment to you. Use our tool for planning your care.
Digital Registration
Make your visit easier by completing registration and check-in details in advance.
Dining Options
Our hospitals provide a variety of dining options from cafeterias to chain restaurant offerings.
Gift Shops
From flowers to cards to unique gifts, visit our hospital gift shops and brighten someone’s day.
Classes and Events
Find classes for childbirth, CPR for newborns, breastfeeding and more at select hospitals.
Ronald McDonald Family Room
Lodging and spaces are available for families of patients of Beacon Children’s Hospital. Learn more.
During Your Stay
Patient Rights & Responsibilites
Learn about your right to quality care and the hospital rules you are responsible for following.
Patient Privacy
Notice of Privacy Practices for Beacon locations are available as PDFs for your review.
Patient Safety & Security
From letting your providers know your medical history to 24/7 security officers, we want you to be safe.
Room Service
Some Beacon hospitals offer room service for between-meal snacks or for a guest tray.
Language Interpreters
Free interpreter services are available to patients and guests who may be limited- or non-English speaking.
Advance Directives
Put your medical care wishes in writing in case you are unable to speak for yourself.
Care Coordination
Assisting with financial concerns, transportation needs, social services and more. Ask us for help.
Hospitalist Program
Board-certified doctors specialize in hospitalized-patient care, working with your primary doctors.
Spiritual Care
Chaplains are available for emotional and spiritual support of patients and families.
Facility Dogs
Trained dogs and their facilitators can motivate and inspire patients. Watch for these canines!
Smoking Policy
Learn more about the smoking policies at our hospitals
After Your Visit
Billing, Insurance & Financial Assistance
Find answers to your questions and learn about our processes and procedures.
Price Transparency
Know what you are paying before you have a procedure done with pricing transparency tools.
Medical Records
Request copies of your medical records by completing a request form.
Beacon Medical Group Missed Appointment Policy
Learn how to cancel an appointment and what to do if you are late.
Share Your Experience
The DAISY Award
We participate in this international program that rewards extraordinary nursing care in our facilities.
The Sunshine Award
Associates throughout the Beacon system can be nominated by peers, patients, physicians and leaders.
Patient Care Concerns
We want to know if you did not receive quality care or felt compromised as a patient.
Reportable Events
Reporting on patient safety is important. Learn about our process and why it matters.
Planning Your Visit
Primary Care
Family Medicine care offices are here to provide day-to-day care for you and your family.
Visiting Hours & Policies
Hours and rules vary by location. Check the site you plan to visit for details.
Parking & Maps
Find parking maps and directions to all locations. Some sites charge a fee.
Price Estimator Tool
Transparency in pricing is part of our commitment to you. Use our tool for planning your care.
Digital Registration
Make your visit easier by completing registration and check-in details in advance.
Dining Options
Our hospitals provide a variety of dining options from cafeterias to chain restaurant offerings.
Classes and Events
Find classes for childbirth, CPR for newborns, breastfeeding and more at select hospitals.
Gift Shops
From flowers to cards to unique gifts, visit our hospital gift shops and brighten someone’s day.
Ronald McDonald Family Room
Lodging and spaces are available for families of patients of Beacon Children’s Hospital. Learn more.
During Your Stay
Patient Rights & Responsibilites
Learn about your right to quality care and the hospital rules you are responsible for following.
Patient Privacy
Notice of Privacy Practices for Beacon locations are available as PDFs for your review.
Patient Safety & Security
From letting your providers know your medical history to 24/7 security officers, we want you to be safe.
Room Service
Some Beacon hospitals offer room service for between-meal snacks or for a guest tray.
Language Interpreters
Free interpreter services are available to patients and guests who may be limited- or non-English speaking.
Advance Directives
Put your medical care wishes in writing in case you are unable to speak for yourself.
Care Coordination
Assisting with financial concerns, transportation needs, social services and more. Ask us for help.
Facility Dogs
Trained dogs and their facilitators can motivate and inspire patients. Watch for these canines!
Hospitalist Program
Board-certified doctors specialize in hospitalized-patient care, working with your primary doctors.
Spiritual Care
Chaplains are available for emotional and spiritual support of patients and families.
Smoking Policy
Learn more about the smoking policies at our hospitals
After Your Stay
Medical Records
Request copies of your medical records by completing a request form.
Price Transparency
Know what you are paying before you have a procedure done with pricing transparency tools.
Billing, Insurance & Financial Assistance
Find answers to your questions and learn about our processes and procedures.
Beacon Medical Group Missed Appointment Policy
Learn how to cancel an appointment and what to do if you are late.
Share Your Experience
The Sunshine Award
Associates throughout the Beacon system can be nominated by peers, patients, physicians and leaders.
The DAISY Award
We participate in this international program that rewards extraordinary nursing care in our facilities.
Reportable Events
Reporting on patient safety is important. Learn about our process and why it matters.
Patient Care Concerns
We want to know if you did not receive quality care or felt compromised as a patient.
Join our Email List
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