Patient Information - Montefiore Mount Vernon Hospital
Source: https://www.montefiorehealthsystem.org/mount-vernon/patient-information.html
Archived: 2026-04-23 17:15
Patient Information - Montefiore Mount Vernon Hospital
A Member of the
Montefiore Health System
montefiore.org
Montefiore Medical Center
New Rochelle
Mount Vernon
Schaffer Extended Care Center
Montefiore School of Nursing
Mount Vernon
Patient Information
Contact Us
Directions
Find a Doctor
Make a Donation
Residency Program
Service
Careers
Montefiore Health System
>
Mount Vernon
>
Patient Information
Patient Information
Thank you for entrusting your care or the care of your loved one to us. To help you better navigate the
hospital environment, we've pulled together resources designed to inform and educate during your time with our
hospital.
If you need answers beyond what's offered on these pages, please don't hesitate
to
contact us
with questions.
If you would like a copy of your medical or imaging records or have any questions about the care you received
prior to November 6, 2013, such as billing issues, please call 914-365-3712 for Sound Shore Medical Center
records or 914-361-6170 for Mount Vernon Hospital records.
If would like a copy of your medical or imaging records for visits prior to October 1, 2011, please submit
your request online to
MetalQuest,
Inc
. You can also mail your request for medical or imaging records to:
Metalquest
Attn: SSHS Release of Information
P.O. Box 46364
Cincinnati, Ohio 45246-0364
Phone:
513-898-1022
Fax: 513-242-5059
All radiology requests for exams prior to November 6, 2013 should be sent directly to MetalQuest. Interns,
residents and former medical staff of Sound Shore Hospital System looking for credentialing information should
also send their requests directly to MetalQuest.
Visiting Hours
VISITOR POLICY: We are happy to
welcome visitors to Montefiore. Please see the details on our increased visitation guidelines.
Interpretation Services
We provide, free of charge, language interpreter services, telecommunication and amplification devices as
well as sign language services to persons who are deaf and/or hearing impaired. Please ask your healthcare
professional for assistance.
Customer Services
During your stay, the doctors, nurses and staff will treat you and your family as partners in your own care.
One important way that you can be involved is to speak up. Ask questions, voice your concerns and don't be
afraid to raise any issues relating not only to your care and treatment, but also to overall hospital
services.
Below are steps that will help you stay safe, get the information you need, ask the right questions and
interact effectively with your doctors, nurses and hospital staff. Please remember
to:
Write down any questions you have.
Choose a family member to communicate with the doctors and staff
Keep a list of doctors you see and the medications they prescribe.
Step Up and Speak Up
The most positive care outcomes occur when patients are proactive. Be sure to:
Speak up.
Ask questions and voice concerns. It's your body and you have a right to know.
Pay attention.
Make sure you're getting the right treatments and medications.
Educate yourself.
Learn about the medical tests you get and your treatment plan.
Find an advocate.
Pick a trusted family member or friend to be your advocate.
Know what meds and why.
Understand what medicines you take and why you take them.
Check before you go.
Use a hospital, clinic, surgery center or other type of healthcare
organization that meets The Joint Commission's quality standards.
Participate in your care.
You are the center of the healthcare team.
Rights and Responsibilities
If you have concerns, please speak to your physician, nursing supervisor or a Patient/Family Navigator.
If you feel your concerns regarding patient care or safety have not been adequately addressed, you may call
the New York State Department of Health at 1-800-804-5447.
In This Section
Mount Vernon
Patient Information
Financial Services
Financial Aid Policy
Insurance Plans
Accepted
Paying for Your Care
Non-Discrimination
Notice
Privacy Policy
Privacy Policy - Espanol
Contact Us
Directions
Find a Doctor
Make a Donation
Residency Program
Service
Careers
Montefiore | Mount Vernon
12 North Seventh Avenue
Mount Vernon, NY 10550
Directions
Price
Transparency
Montefiore School
of Nursing
53 Valentine Street
Mount Vernon, NY
10550
Privacy Policy
|
Compliance
Hotline
|
© 2025 Montefiore Health System
Montefiore Medical Center
111 East 210th Street
Bronx,
NY 10467
montefioreeinstein.org
A Member of the
Montefiore Health System
montefiore.org
Montefiore Medical Center
New Rochelle
Mount Vernon
Schaffer Extended Care Center
Montefiore School of Nursing
Mount Vernon
Patient Information
Contact Us
Directions
Find a Doctor
Make a Donation
Residency Program
Service
Careers
Montefiore Health System
>
Mount Vernon
>
Patient Information
Patient Information
Thank you for entrusting your care or the care of your loved one to us. To help you better navigate the
hospital environment, we've pulled together resources designed to inform and educate during your time with our
hospital.
If you need answers beyond what's offered on these pages, please don't hesitate
to
contact us
with questions.
If you would like a copy of your medical or imaging records or have any questions about the care you received
prior to November 6, 2013, such as billing issues, please call 914-365-3712 for Sound Shore Medical Center
records or 914-361-6170 for Mount Vernon Hospital records.
If would like a copy of your medical or imaging records for visits prior to October 1, 2011, please submit
your request online to
MetalQuest,
Inc
. You can also mail your request for medical or imaging records to:
Metalquest
Attn: SSHS Release of Information
P.O. Box 46364
Cincinnati, Ohio 45246-0364
Phone:
513-898-1022
Fax: 513-242-5059
All radiology requests for exams prior to November 6, 2013 should be sent directly to MetalQuest. Interns,
residents and former medical staff of Sound Shore Hospital System looking for credentialing information should
also send their requests directly to MetalQuest.
Visiting Hours
VISITOR POLICY: We are happy to
welcome visitors to Montefiore. Please see the details on our increased visitation guidelines.
Interpretation Services
We provide, free of charge, language interpreter services, telecommunication and amplification devices as
well as sign language services to persons who are deaf and/or hearing impaired. Please ask your healthcare
professional for assistance.
Customer Services
During your stay, the doctors, nurses and staff will treat you and your family as partners in your own care.
One important way that you can be involved is to speak up. Ask questions, voice your concerns and don't be
afraid to raise any issues relating not only to your care and treatment, but also to overall hospital
services.
Below are steps that will help you stay safe, get the information you need, ask the right questions and
interact effectively with your doctors, nurses and hospital staff. Please remember
to:
Write down any questions you have.
Choose a family member to communicate with the doctors and staff
Keep a list of doctors you see and the medications they prescribe.
Step Up and Speak Up
The most positive care outcomes occur when patients are proactive. Be sure to:
Speak up.
Ask questions and voice concerns. It's your body and you have a right to know.
Pay attention.
Make sure you're getting the right treatments and medications.
Educate yourself.
Learn about the medical tests you get and your treatment plan.
Find an advocate.
Pick a trusted family member or friend to be your advocate.
Know what meds and why.
Understand what medicines you take and why you take them.
Check before you go.
Use a hospital, clinic, surgery center or other type of healthcare
organization that meets The Joint Commission's quality standards.
Participate in your care.
You are the center of the healthcare team.
Rights and Responsibilities
If you have concerns, please speak to your physician, nursing supervisor or a Patient/Family Navigator.
If you feel your concerns regarding patient care or safety have not been adequately addressed, you may call
the New York State Department of Health at 1-800-804-5447.
In This Section
Mount Vernon
Patient Information
Financial Services
Financial Aid Policy
Insurance Plans
Accepted
Paying for Your Care
Non-Discrimination
Notice
Privacy Policy
Privacy Policy - Espanol
Contact Us
Directions
Find a Doctor
Make a Donation
Residency Program
Service
Careers
Montefiore | Mount Vernon
12 North Seventh Avenue
Mount Vernon, NY 10550
Directions
Price
Transparency
Montefiore School
of Nursing
53 Valentine Street
Mount Vernon, NY
10550
Privacy Policy
|
Compliance
Hotline
|
© 2025 Montefiore Health System
Montefiore Medical Center
111 East 210th Street
Bronx,
NY 10467
montefioreeinstein.org