CityTech IT Service Catalog - Services

CityTech IT Service Catalog - Services
Technology Services
Service Catalog
Services
Faculty
Staff
Students
CityTech Online
Accessible IT
Technology Spaces
Technology Training
SECURITY & POLICIES
SERVICES
The University CUNYfirst ID is your cross-institutional account that provides access to resources across the City
University of New York. Your CUNYfirst ID is associated with your Empl Id which identifies you as a faculty, staff
and/or student of CUNY.
CUNYfirst for Staff
As an employee, CUNYfirst will provide you with your personal information and work history on demand. Managers and
department heads require CUNYFirst access in order to complete specific administrative duties.
CUNYfirst
for Faculty
As a faculty member, in addition to having access to your personal employee information, you can view class rosters,
grade and obtain student information for advising through CUNYfirst.
CUNYfirst for Student
As a student, CUNYfirst enables you to view your academic information and conduct enrollment and financial
aid-related activities. Registering for classes and modifying your schedule are done through CUNYfirst.
Mult-Factor
Authentication (MFA) - CUNY Login
Students - How To Enroll in Classes Using Schedule Builder.pdf
Students - How To Drop a Class Using Schedule Builder.pdf
Students - How To View My Unofficial Transcript.pdf
Students - How to Request an Unofficial Enrollment Verification Letter.pdf
Students - CUNY Login Applications.pdf
Students - CUNYfirst Student Center.pdf
Students - Activate Your CUNY Login Account.pdf
Visit
Click Activate your CUNY Login Account
Enter: First & Last Names, Date of Birth (MM-DD-YYYY)
Last 4 digits of your Social Security or CUNY Assigned ID Number
Select checkbox (I am not a robot), click Continue
Confirm Account Email Address, review email address and click Continue or
Enter new email address, confirm, and click Continue.
Navigate to your Inbox (check your Spam/Junk Folder) and
open email “CUNY Login Account Activation” and click the link.
Note:
Verify images, if prompted.
Create Account Password
Enter a CUNY Login password that
MUST
contain:
At least eight characters
1 UPPERCASE letter
1 lowercase letter
1 number or symbol
Confirm your password, then click Continue.
Your CUNY Login Account is Activated.
Enter Account Mobile Phone Number
Enter and confirm Phone Number (no dashes) and click Continue. (Enter number ONLY on lines 2 & 4)
(allow for future account authentication via text messages)
Choose Security Questions and Answers
Select and answer five challenge questions of your choosing.
Then click Continue.
Note:
A CUNY Login Account confirmation email will be sent to the address indicated at the start of the account process.
Visit
Enter your username and password and click Log in.
Visit
click Forgot Username and follow the prompts.
Visit
click Forgot Password and follow the prompts.
Visit
and click on
Manage your CUNY Login Account
and follow the prompts.
Log into your CUNY Login (
CUNYfirst
) account.
From the
CUNYfirst
Home page, click on
Student Center
In the Student Center page, click on
Graduation and Transcript
and click on
View Unofficial Transcript
On the View Unofficial Transcript page, click the
Academic Institution
(college).
Click the
Report Type
as
Student Unofficial Transcript
Click the
Submit
button.
To view previously requested reports, click the View All Requested Reports section.
Select the box next to the requested date and click on View Report.
Note:
Please do not click on other buttons/links while processing is taking place. If the transcript is not displayed, check the pop-up blocker status on your browser.
Log into your CUNY Login (
CUNYfirst
) account.
From the
CUNYfirst
Home page, click on
Student Center
Click on
Course Planning and Enrollment
Click on
View Grades
, select the term to continue.
The View Grades displays the term’s Official Grades.
All full time faculty and staff are provided with an individual network storage space called their network home directory or H:\ Drive. The original initial storage capacity is 2 GB and is increased on a need basis.
The H:\drive is accessible as a mapped drive on a PC once you log into your computer and are attached to the CityTech Active Directory (AD). On Macs, the connection to the H:\Drive is achieved with an additional step.  Since Macs are not part of the College's AD structure, users must login to AD first and then connect to their H:\Drive.
Connect to a Windows Active Directory Share Folder from a MAC
connect_share_folder.pdf
Brightspace from D2L is a cloud-based learning management system (LMS) that runs blended and fully
online courses. It comprises three integrated platforms: learning environment, learning repository, and
ePortfolio.
Students will utilize
Brightspace
if they are taking online or hybrid courses, or if their instructor is
utilizing the system for that particular course.
For additional information on Faculty
Brightspace
Faculty Brightspace information
For additional information on Student
Brightspace
Student Brightspace information
Visit
and select Blackboard
Your Blackboard login credentials are the same as your CUNYfirst credentials
Log on to Blackboard, under Tools, click "Update Email"
Note:
Emails must be a City Tech or CUNY email account.
Click the Submit button when done.
From within your course click on Tools, Send email, Select users, type in Subject and Message and Click Submit.
The College Active Directory (AD) Domain Services is the core of the City Tech Windows Infrastructure. It provides authentication and authorization services as well as LDAP and web-services-based directory services.
Faculty/Staff AD
The faculty and staff AD account provides access to a variety of computing resources and online services.
You can use your City Tech AD credentials to access the following systems:
Desktop computer and Internet through FortiNAC
Campus Network Shares and Home Directories (H:\ and S:\)
Cisco Jabber Phones
Application systems created by OCIS (Examples:
DARR
ePARSE
OFSR Secure Upload App
Self-Service Password Reset for Faculty/Staff
City Tech Active Directory (AD) - Setting up Your New Account
City Tech Active Directory (AD) - Change Your Password
City Tech Active Directory (AD) - Reset Your Forgotten Password
Student AD
All students are assigned a City Tech AD account. The student AD account provides access to a variety of computing resources and online services.
You can use your City Tech AD credentials to access the following systems:
City Tech wireless
City Tech Virtual G600
OCIS Campus Lab Computers
Self-Service Password Reset for Student
City Tech Active Directory - Students - New User
City Tech Active Directory - Students - Change Password
City Tech Active Directory - Students - Forgot Password
Some of the advantages of Self-Service Password Reset are:
Empower all users to proactively and securely self-reset / change login passwords with ease from the web portal.
Ensure security by certifying each user during the process.
Notify users on soon to expire password.
Users have the choice to set responses to predefine questions to confirm the identity.
Labs Managed by OCIS
N-1103
N-1101
N-1105
N-923
N-922
N-806
N-805
N-723
N-601B
N-420A
P-509
A-306
V-216
Example for Students logging into OCIS Labs:
Student Email: Jane.Doe@mail.citytech.cuny.edu
Computer Login Username: NYCCT\Jane.Doe
Password:
Password you created
Students - City Tech Active Directory (AD) - Set Up Your New Account.pdf
Students - City Tech Active Directory (AD) - Change Your Password.pdf
Students - City Tech Active Directory (AD) - Reset Your Forgotten Password.pdf
Faculty and Staff - City Tech Active Directory (AD) - Set up Your New Account.pdf
Faculty and Staff - City Tech Active Directory (AD) - Change Your Password.pdf
Faculty and Staff - City Tech Active Directory (AD) - Reset Your Forgotten Password.pdf
Your City Tech Active Directory (AD) User ID is preceding the @ sign of your City Tech student email address.
Example
Student Email:
Joe.Doe@mail.citytech.cuny.edu
City Tech Active Directory (AD) User ID: Joe.Doe
The default password is the first initial of your first name (
must be capitalized
), first initial of your last name (
must be lower case
), DOB (
MMDDYYYY
), followed by the last four digits of your CUNYfirst EMPL ID
Student:
Example of default password
: JdMMDDYYYY9367
Students must change their default password before accessing any of the above services.
Visit the
Self-Service Password Reset
site at
to change password.
Faculty:
Example of default password
: Your City Tech Email password
Faculty must visit
to change the default password and setup security responses.
Visit
Enter the student email username, then click Next.
Username:
Firstname.Lastname
Note: If there is a number your last name, please include it
Enter the password, then click Sign in.
Password:
(for new students)
First initial of first name UPPERCASE + first initial of last name lowercase + MMDDYYYY + last 4 of your EMPL ID.
Example: If your name is John Doe and your date of birth is 01/06/1986 and the last four digits of your EMPL ID are 1234, your password is —>
Jd010619861234
(no spaces OR dashes).
Select four Security Questions and Provide Answers, click Save Answers.
Answer Help Desk security questions, click Save Answers.
Please type in your new password and confirm new password, then click Change Password.
No, you must change your password prior to visiting the computer lab.
Contact the Student Help Desk for assistance at 718-260-4900 or Student Help Desk via email at
StudentHelpdesk@citytech.cuny.edu
Contact the Student Help Desk for assistance at 718-260-4900 or Student Help Desk via email at
StudentHelpdesk@citytech.cuny.edu
CIS Ticketing System - CUNY IT Help
cunyithelp.cuny.edu
) is the first place faculty and staff should go to find help and information about
CUNY-wide technology applications and services
such as Blackboard,
CUNYfirst, and Microsoft Office 365 for Education. CUNY IT Help provides the following:
A growing, searchable knowledge repository of 1500+ articles
populated
with
the technology content from this and
other CUNY websites. The CUNY IT Help knowledge repository contains frequently asked questions (FAQs),
how-to instructions, forms, policies and links to relevant information about applications and
services. Leveraging a
CIS
Ticketing System - CUNY IT Help
repository, CUNY IT Help’s search engine provides
users with free text search to find help and information in CUNY IT Help.
Once displayed, search results can be narrowed by limiting them to a specific
knowledge base, category or tag.
Recent Enterprise Service Desk Announcements about planned
maintenance and service disruptions
sent to the college help desks. If users
are experiencing an issue with an application or service, they can
review this
list of messages before calling their help desk to confirm whether the issue may be due to a reported
service disruption or planned maintenance that includes a service disruption
Submit Servicenow Incident.pdf
Submit Servicenow Request.pdf
Apporto lets you access applications such as ArcGIS, SPSS, SAS, Matlab, Mathematica and Maplesoft remotely through your web browser. With Apporto, you are no longer restricted by the hours and availability of your campus computer labs — you have anytime and anywhere access to costly applications you may need for your classes.
How To Access CUNY Apporto for Students
**Note that first-time Apporto users may experience a slight delay after entering their CUNY Login credentials as Apporto sets up their user profile. Please do not attempt to speed up your login by refreshing the browser window as it may corrupt your user profile.
Students - How To Access CUNY Apporto.pdf
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