CityTech IT Service Catalog - Services

CityTech IT Service Catalog - Services
Technology Services
Service Catalog
Services
Faculty
Staff
Students
CityTech Online
Accessible IT
Technology Spaces
Technology Training
SECURITY & POLICIES
SERVICES
Faculty/staff:
Office 365 for Education is available to faculty, staff and student of City Tech. The Suite includes OneDrive for Business, SharePoint, Yammer and Teams. Widely used Microsoft applications such as Word, Excel and Powerpoint, including the downloadable Office ProPlus suite is also available. It also includes 1 TB of storage per user.
To access
Microsoft Office 365
, please log in via the
CUNY Web Applications Login page
. For more information, see the
Video Tutorials
and the
FAQ
page.
Student:
Microsoft Office 365 for Students:
Features included are:
Cloud-based e-mail and calendars
Office Web Apps—Create and edit with these Microsoft applications in your browser: Microsoft Word, Excel, PowerPoint, OneNote, Stream, Visio, etc.
One Drive access with 1TB of storage
File and document sharing with classmates
Students - Installing Microsoft O365 Apps on Windows Devices.pdf
Students - Installing Microsoft O365 Apps on iOS Devices.pdf
Faculty and Staff - Installing Microsoft Office 365 ProPlus on Windows Devices.pdf
Faculty and Staff - Installing Microsoft Office 365 ProPlus on iOS Devices.pdf
OneDrive for Business with 1TB of online file storage.
Control spam and viruses through filtering.
Microsoft Office Suite downloadable free for PCs, MACs, and smart phones (up to 5 devices).
Note:
The OneDrive for Business and Microsoft Office Suite is only available for active City Tech students. These features are no longer available after you graduate or become an inactive student.
Use the following link to login into your student email:
Once logged in, click on Outlook icon on the left hand side to view your City Tech email.
Visit
Enter the student email username,
then click Next.
Username:
Firstname.Lastname@mail.citytech.cuny.edu
Note: If you do not recall your student email username, click:
Lookup
your E-mail address here.
Password: (for new students)
First initial of first name UPPERCASE + first initial of last name lowercase +
MMDDYYYY + last 4 of your EMPL ID.
Example: If your name is John Doe and your date of birth is 01/06/1986 and the last four digits of your EMPL ID are
1234, your password is —>
Jd010619861234
(no spaces OR dashes).
Note: For all other students use the password you created.
On the Additional security verification page, under How should we contact you? Select
Authentication phone.
Select the country/region code and enter your 10-digit mobile number.
Under Method, select Send me a code by text message, then click Next.
You will receive a 6-digit verification code, enter the code and click Verify, then click Done.
On the Update Your Password page, enter the current password, then enter and confirm your new
password.
After creating the password, you will be directed to Microsoft Office 365 account.
Click on Outlook icon
on the left hand side to
view your City Tech email.
On the login page, click on "Can't access your account?".
Select Work or school account (if prompted).
Enter your student email username and the special characters displayed, then click Next.
Select the reset method of choice: email, phone (call or text) or security questions.
Enter the security code sent to you, then enter and confirm a new password, then click Finish.
Go to
and log into your MS O365 student email account.
Click on the Setting icon (
) located on the upper right hand side of the page.
Under Password, click on Change your password.
Type in the current password you have for your account within the Old password box.
Type in your new password within the Create new password box.
Once again, type in your new password within the Confirm new password box, then click Submit.
No, you will lose access to One Drive and Microsoft 365 applications once you graduate with your Associate’s or Bachelor’s degree. Please backup all your documents and other files before your graduation date.
If you have any issues with resetting your account, please contact the Student Computing Help Desk at 718-260-4900 or via email at
StudentHelpdesk@citytech.cuny.edu
Security info is an alternate contact email address or phone number that you add to your account. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. When you give the code back to us, we know that you’re really you so we can help get you back into your Microsoft account.
. Visit
and log into your student email account.
2.
Once logged in, click on your Profile Icon located on the upper right hand side, then click on View Account.
3.
Click on Update Info within the Security info box.
4.
Click on + Add sign-in method and select the method of choice. These methods will help you to sign into your account or reset your password.
CityTech Shared Email Account (generic) allows multiple users to read and send email messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view appointments.
Share email account:
MailboxSize:10 GB
All Shared Email Account (generic) will need department Vice President approval. Please contact OCIS for details or
submit a CUNY IT Help Ticket
. The request should include:
A detail explanation for the purpose of the share mailbox.
The name of the sponsoring Department or individual(s) at NYCCT.
The OpenLab
is an open-source, digital platform designed to support teaching and learning at City Tech (New York City College of Technology), and to promote student and faculty engagement in the intellectual and social life of the college community.
Join the OpenLab
Students - How To Sign Up for OpenLab.pdf
One Drive for Business is an online storage space in the cloud similar to popular options such as DropBox or Google Drive. Faculty, staff and students are provided with 1 TB of storage space. Faculty and Staff access the ONE DRIVE differently from students.
To access
Microsoft Office 365
, please log in via the
CUNY Web Applications Login page
. For more information, see the
Video Tutorials
and the
FAQ
page.
Yammer is an enterprise social platform for organizations. Yammer can be used for organization-wide announcements and engagements. Yammer can help you create a collaboration network between CUNY colleagues and/or students.
To access
Microsoft Office 365
, please log in via the
CUNY Web Applications Login page
. For more information, see the
Yammer help center.
Office 365 SharePoint is a cloud-based resource that allows you to create hub sites where you can store, organize, share and access information. SharePoint online is available to CityTech active faculty and staff.
To access
Microsoft Office 365
, please log in via the
CUNY Web Applications Login page
. For more information, see the
Video Tutorials
and the
FAQ
page.
Dropbox allows you to share files, collaborate on projects, and store your work in the cloud.
Students receive a free Dropbox account with 15 GB of storage, while CUNY faculty members get 1 TB
of storage.
To access
Dropbox
, please log in via the
CUNY Web
Applications Login page
. For more information, see the
CUNY's Dropbox
page
instructions for Dropbox
How do I get Dropbox?
You can claim your Dropbox account by visiting dropbox.cuny.edu and entering your CUNY Login (@login.cuny.edu)
credentials.
What does it mean to be ‘active’?
Active students are those who are enrolled and taking one or more courses for the current term at a CUNY college.
Students become inactive following graduation or two consecutive semesters (Fall-Spring or Spring-Fall) without
being enrolled and taking courses.
Active faculty and staff are those who are in active pay status at CUNY, which includes individuals on paid leave,
FMLA leave, military leave, or other special leave. Faculty and staff become inactive once they are no longer
employed by the University.
Inactive Dropbox users will have the option to convert their University Dropbox account to a personal Dropbox
account.
dropbox.pdf
CUNY has licensed Dropbox for students, faculty and administrative staff. Visit the CUNY Dropbox
Training Resources
web pages and the
Dropbox Team member quick start guide
in the
Dropbox Help Center
web site for introductory information on Dropbox features and how to use them.
You can claim your Dropbox account by visiting dropbox.cuny.edu and entering your CUNY Login (@login.cuny.edu) credentials.
Active students are those who are enrolled and taking one or more courses for the current term at a CUNY college. Students become inactive following graduation or two consecutive semesters (Fall-Spring or Spring-Fall) without being enrolled and taking courses.
Active faculty and staff are those who are in active pay status at CUNY, which includes individuals on paid leave, FMLA leave, military leave, or other special leave.  Faculty and staff become inactive once they are no longer employed by the University.
Inactive Dropbox users will have the option to convert their University Dropbox account to a personal Dropbox account.
You can access Dropbox by:
Opening
and entering your CUNY Login credentials in the Web Applications Login page
Opening
Dropbox.com
, clicking Sign in, entering your CUNY Login credentials in the Dropbox Sign in page and then entering your CUNY Login credentials again in the CUNY Web Applications Login page (requires entering CUNY Login twice)
Yes. You can download and install iOS and Android versions of the Dropbox applications from the
Apple App Store
(Apple iOS) and
Google Play
(Android). Alternatively, Dropbox redirects you to a mobile-optimized website when accessed using the browser on your mobile device.
Please follow the University’s
Acceptable Use of University Data in the Cloud Policy
that governs what data can be stored and shared so data is protected from misuse or unauthorized access. By logging into Dropbox, you agree to follow this policy.
The University’s
Acceptable Use of University Data in the Cloud Policy
provides guidance on the question. Other CUNY
Information Technology
Information Security
, and
University-wide
policies and guidelines may also be applicable.
If additional clarification is still necessary, please file a ticket with your campus help desk to seek clarification from the data owner, your Chief Information Officer or Information Security Manager, or with CUNY CIS in the Central Office.
Support and instructions on using Dropbox are available from the
Dropbox Help Center
web pages. CUNY also provides links to some helpful tutorials and videos on the CUNY Dropbox
Training Resources
web pages.
If you are having difficulty activating your CUNY Dropbox account or using your CUNY Login credentials to access Dropbox, please contact your campus Help Desk.
Visit the CUNY Dropbox
Training Resources
web pages and the
Dropbox Team member quick start guide
in the
Dropbox Help Center
web site.
Dropbox does not perform traditional backups of data stored in Dropbox. You may choose to synchronize your Dropbox files so they are available on another device as long as you are careful not to exceed your storage capacity limits in Dropbox or on your device.
You will have the option to convert your University Dropbox account to a personal Dropbox account within 60 days to avoid losing access to the content before it is deleted.
Paper provides a single collaborative, mash-up workspace in which people can contribute content from a variety of sources, in a variety of native file formats in real time. See the
Dropbox Paper
topic in
Dropbox Team member quick start guide
for more information.
Yes, you can use Microsoft Office 365 for Education files with Dropbox. See the
Microsoft Office integration FAQs
in the
Dropbox Help Center
for more information.
Yes, see the Blackboard Help web site’s
Add Files from Cloud Storage
topic for information on accessing Dropbox files from Blackboard.
Dropbox uses email addresses to identify users and therefore the people with whom you want to collaborate or share files. Although CUNY Login is NOT an email address, CUNY has been able to associate each CUNY Login username with the user’s email address for Dropbox use. This association provides the ability to open a list of University Dropbox users to choose from (by CUNY Login, first or last name) and to send a notification email to those University Dropbox users.
For notifications from other University Dropbox users, you will likely receive the notification via the email address as recorded in CUNYfirst: preferred email account for students and business email account for faculty and staff. For notifications from external users, it will be the email address you provided them.
The primary difference is the manner in which you access them. You use your personal email address to access your personal Dropbox account and your CUNY Login credentials to access the CUNY Dropbox account.
See the Dropbox
How to download and install Dropbox
help topic for information on downloading and installing the Dropbox client on your computer.
Generally, you save the installation program on your computer and then run the program from the download location. If you are prompted to enter administrator credentials in order to install Dropbox, click No to close the window, then click Yes in response to the “Dropbox can be installed without administrator privileges. Continue?” prompt.
Click on the Dropbox client on your computer and choose the
Preferences
menu option. Go to the “General” tab and enable the
Show Dropbox as a save location in Microsoft Office
checkbox.
You may need to exit and reopen all your Microsoft Office desktop applications before Dropbox is listed as a file open/save option.
The Dropbox badge appears at the edge of applications to provide easy access to Dropbox features.
You can switch the badge off and on using the Dropbox client’s preferences settings.
When setting up Dropbox on your computer or mobile device), you have the option to let the administrator manage synchronization settings (the default is keeping files “Online-only”) or choosing to maintain “Local” copies.
Online-only ensures you have access to files without worrying whether your files will exceed the storage capacity of your computer or mobile device, but you must be connected to the Internet to access them. Local lets you selectively synchronize individual folders and files so that you always have the latest version on your computer or mobile device.
No, but you can share and move files between Dropbox accounts. See the following Dropbox help topics:
How to share a file or folder
Move files between two Dropbox Accounts
Installing the Dropbox client on a shared or lab computer is NOT RECOMMENDED due to the risk of other users gaining access to your files.
Dropbox will warn you as you approach your file space allocation limit. You can check to see how much space is still available to you by opening your CUNY Dropbox account in a web browser, clicking on your profile icon, clicking
Settings
and then clicking the
Plan
tab. Both your CUNY Dropbox account and CUNY organizational file space allocations and usage are listed.
Dropbox allows you to restore prior file versions and recover deleted files. See the descriptions for Dropbox Business accounts in
File version history overview
and
What happens when I delete a file from my Dropbox account
for more information.
Zoom is modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems.
The City University of New York has secured Zoom for Education licensing to allow faculty, staff, and currrently registered students to host online Zoom meetings by telephone, mobile device or computer.
Best Practices for Securing your Zoom Virtual Classrooms
Password-protect the classroom
: Create a password and share with your students via school email so only those intended to join can access a virtual classroom.
Enable the Waiting Room feature
: The Waiting Room feature is one of the best ways to protect your Zoom virtual classroom and keep out those who aren’t supposed to be there.
Use a random meeting ID
: It’s best practice to generate a random meeting ID for your class, so it can’t be shared multiple times. Don’t use your Personal Meeting ID for the meeting.
Require registration
: This shows you every email address of everyone who signed up to join your class and can help you evaluate who’s attending.
Allow only authenticated users to join
: Checking this box means only members of your school who are signed into their Zoom account can access this particular class.
Disable join before host
: Students cannot join class before the teacher joins and will see a pop-up that says, “The meeting is waiting for the host to join.“
Manage annotation
: Teachers should disable participant annotation in the screen sharing controls to prevent students from annotating on a shared screen and disrupting class.
Features
The CUNY implementation of Zoom for Education includes the following
Unlimited meeting duration for all meeting sizes
Alternate hosts and cohosts
Up to 300 meeting participants and 49 video feeds
Free HD voice over the Internet (VOIP) and Free International Toll Numbers
Up to 50 break out rooms to allow a single meeting to be split into separate sessions
Meeting features include screen sharing, polling, whiteboard, annotation, recording meetings, chat
Integration with Outlook and Google calendars
Mobile device support
24×7 technical support (telephone, chat, trouble tickets)
HIPAA-compliant conferencing (subject to special restrictions
Go to
Click on Sign in
It takes you to CUNY login prompt where you enter your
Firstname.LastnameNN@login.cuny.edu
login credentials.
How to login into Zoom
CityTech Help Desk
Zoom Support
You can be signed in to Zoom on one computer, one tablet, and one phone at a time
Submit a
CIS Ticketing System - CUNY IT Help ticket
with the following information:
App name
CUNY ID or Email of the Zoom account
CityTech has a Zoom Webinar that can support 500 participants.
As the host or a panelist, you can share your screen, video, and audio in a webinar, while attendees can use the chat or question and answer
Submit a Grouplink support ticket with the following information:
Describe the name of the webinar event
Provide the exact date and time of the webinar, and the event duration
Provide the CUNY Login ID for the
Event Host
List the CUNY Login ID for any
Alternative-hosts
List the CUNY Login ID, or other Email Address for any
Panelists
When scheduling a meeting for some else, you have two options:
A user can give you scheduling privilege to their account.
You can create the meeting from your account and make the other user an alternative host.
Code
Status
Zoom
Active
Yes
Short Work Break
No
Leave With Pay
No
Leave of Absence
No
Microsoft Teams is an application which is part of the CUNY MS O365 suite. Teams is a communication platform that enables collaboration by integrating communication tools such as chatting, calls, meetings and document sharing. The MS Teams application can be accessed through the CUNY O365 suite using your CUNYfirst login and password. The application can be downloaded onto desktops, laptops and mobile devices.
All CUNY faculty, staff and students are part of the MS Teams environment enabling collaboration across the University. To collaborate with anyone within the CUNY organization, you can search the directory for the individual(s) CUNY username (e.g. George.Washing01). To collaborate with individuals outside of CUNY, you will have to invite the individual(s) via their email.
Students
Students do not have the ability to create Teams within the MS Teams environment. Students can be brought into a collaborative.
Faculty/Staff
Use Teams to create channels or groups of individuals where you can collaborate on particular topics, projects, etc. Hold on-the-spot meetings, have conversations and share files.
Schedule meetings and sync with your Outlook calendar.
Using the App
Download the MS Teams App on your laptop or device.
When you launch the App, select Get Started
In the Microsoft Login window, type your entire CUNYfirst login ID,
ex: Fname.Lname@login.cuny.edu
You will be redirected to the CUNY Single Signon (SSO) page; looks like the CUNYfirst logon page.
Use your CUNYfirst credentials to login
Using the Cloud
Log onto the CUNY O365 suite of applications
Use your CUNYfirst credentials to login
Launch the MS Teams application from the waffle menu on the top left of the screen. Notice there are other MS applications that are available to you also, along with the OneDrive storage.
Teams Quick Start
Best Practices for Organizing Teams
Microsoft Teams Etiquette
Other Teams Resources
how_to_setup_meeting_outlook.pdf
Create_MS_Team_Desktop.pdf
Create_MS_Team_Mobile.pdf
Create_Manage_Tag_Microsoft_Teams-Desktop.pdf
Create_Manage_Tag_Microsoft_Teams-Mobile.pdf
Create_Channel_Microsoft_Teams-Desktop.pdf
Create_Channel_Microsoft_Teams-Mobile.pdf
Once you have landed on the
CUNY Web Applications Login page
, you will be prompted to enter your CUNYfirst user name and password.To login, use your CUNYfirst credentials in this format:
Username: firstname.lastname+last 2 digits of your employee ID@login.cuny.edu (e.g., jane.doe23@login.cuny.edu)
Password: Enter your current CUNYfirst password. If you need to change your password, visit the
CUNYfirst Change Password
page.
Upon successful login to the Office 365 ProPlus service, you will be directed to the Microsoft Office 365 page to download Office 2016.
Follow the steps on the screen to install the application.
For detailed steps,
see the FAQ page
for more information.
For support with Office 365, contact
Technology Services
during business hours.
Teams Quick Start
City Tech College is pleased to announce that CUNY has introduced free access to
LinkedIn Learning
for all students, faculty, and staff.
LinkedIn Learning
is an online platform that offers an extensive array of professional development courses across various fields, including business, technology, and the creative arts. Users can enhance their skills through engaging video courses led by industry experts, which are complemented by exercise files and quizzes. This platform is designed to support personal and professional growth, empowering students, faculty, and staff to learn at their own pace, anytime and anywhere, as long as they have internet access. This invaluable resource can be used to elevate your learning experience.
Activating Your LinkedIn Learning
You will receive an email notification from LinkedIn, with the subject line containing your name followed by “
activate your LinkedIn Learning account.
” Click on the link (
Activate your account
) in the email from LinkedIn Learning or go to the
LinkedIn Learning
web page.
Enter your
CUNY Login username (
firstname.lastname##@login.cuny.edu
) and password
and click
. If you are affiliated with more than one college, you are prompted to choose one.
Enter TOTP (
One Time Passcode
) if prompted.
If you have not set up
MFA for CUNY applications
, see following link for instructions,
Setting up CUNY MFA
If you have an existing LinkedIn account, you can choose to connect your
CUNY LinkedIn Learning
account to your LinkedIn account.
To access LinkedIn Learning at any time following activation, go to the
LinkedIn Learning
webpage and sign in.
For More Information on LinkedIn Learning
Visit the following:
LinkedIn Learning
website
LinkedIn Help Center
website
Download the Mobile App
Access all
LinkedIn Learning
content on the go with the
LinkedIn Learning Mobile
app for
iOS
or
Android
Download the LinkedIn Learning app from the
iOS App Store
or
Google Play Store
Open the app
On the Login screen, enter
CUNY Login
username (
FirstName.LastName##@login.cuny.edu
).
Click
with
Single Sign-On
to be redirected to
CUNY Login page
Enter your
CUNY Login credentials
, click
Enter the LinkedIn Learning app to begin your learning experience.
Contact Information
Student IT Help Desk at 718-260-4900 or via email at
StudentHelpdesk@citytech.cuny.edu
Faculty/Staff – 718-260-5626 or via email at
Helpdesk@citytech.cuny.edu
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