Contact us & FAQs

Contact us & FAQs
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Contact us & FAQs
Contact us & FAQs
Icon Switchboard:
020 3142 6799 (Please note, Icon's office opening hours are 09:30 to 17:30 GMT)
Accreditation, training and professional development:
[email protected]
Advertising:
[email protected]
Communication and publications:
[email protected]
Events:
[email protected]
(Go to
this page
to submit an event for the Icon calendar)
Finance and accounts:
[email protected]
Icon Conference 2024:
[email protected]
Icon Journal:
[email protected]
Membership:
[email protected]
Frequently asked questions
If you have a question, please have a look through our Frequently Asked Questions. If you are unable to find an answer to your query, please call the switchboard or contact one of the relevant teams using the email addresses above.
About Icon
Membership
Members Portal
Events
Accreditation
Conservation Register
About Icon
What is Icon?
The Institute of Conservation (Icon) raises awareness of the cultural, social and economic value of caring for heritage and champions high standards of conservation.
We are:
An independent charity governed by a
Board of Trustees.
A membership organisation representing around 2,500 individuals and organisations, including professional conservators, volunteers and owners of cultural heritage.
A professional body raising the standards of conservation practice through
Accreditation,
a Code of Conduct,
Professional Standards
and
Complaints Procedure.
A small enterprise with
10 employees
offering expertise in membership services, finance, professional development, communication, strategy, policy and advocacy.
Find out more here.
I have an object that requires conservation. Can you help me?
Use the
Conservation Register
to search for an Accredited conservator by name or by object, material or specialist type.  For tips on selecting a conservator, see our website
here
I need advice on the best way to care for an object I value. Can you help?
We have detailed guidance on our website
here
. Alternatively, we recommend contacting one of our Icon Accredited members (‘ACRs’) for advice. Please search by object, material or specialism on the
Conservation Register
What is the Conservation Register?
The
Conservation Register
is a public listing of all Icon-Accredited members (‘ACRs’). If you already have a conservator in mind, you can search the Conservation Register by name to verify their professional status. If you need to identify a suitable conservator, you can search by object, material or specialist type and find out more about ACRs upgraded their listings on the Conservation Register to provide more information about their professional practice.
What is Accreditation?
Accreditation verifies that a professional is up-to-date with the latest developments and technical approaches in the sector. Accredited members are assessed and reviewed by a panel of their Accredited peers and are subject to regular Continuing Professional Development (CPD) reviews.
To find out more about joining the Pathway to Accreditation,
click here
To learn more about Accreditation and its benefits, speak to Heather Doyle, Accreditation Manager,
[email protected]
How do I advertise a job with Icon?
To advertise a job, please contact
[email protected]
. For recruitment guidance, refer to our
advice for employers
To advertise in Icon News or the Journal of the Institute of Conservation, please contact
[email protected]
To view Icon's Rate Card, head to the webpage
here
How do I get in touch with the Editors of Icon's publications?
If you would like to submit a news item or article, please
email editor Karen Young
, giving a brief overview of what you would like to contribute.
Please email the Journal of the Institute of Conservation Editor, Jonathan Kemp at
[email protected]
How do I submit an article or contact for inclusion on the Icon website?
We always welcome ideas for content or suggestions for articles. Please email
[email protected]
to discuss your thoughts.
What is Icon’s Complaints Procedure for a Member of the Institute?
What is the Complaints Procedure?
Icon’s Complaints Procedure is intended for the resolution of any complaint about a Member of the Institute. The standards expected of a Member of the Institute are set out in the Institute’s
Code of Conduct
, which should be read in conjunction with the Institute’s
Professional Standards
. It has also been drafted in line with Icon's
Articles of Association
If you feel you have grounds upon which to initiate a formal complaint against an Icon Member, you can read about how you can make a formal complaint
here
Membership
How do I become a member?
We are pleased to see you would like to join Icon! Details on our membership types can be found
here
. Select the membership category most relevant to your requirements and proceed through the quick online sign-up process.
Contact the Membership Team
for any queries regarding membership benefits, payment or documentation.
How long does membership run for?
Most Icon Memberships now run on a pro-rata, fixed year basis. Your renewal date will be visible when you log in to your 'My Account' area on the website. Most members will renew on 31st March. This means that if you join part way through the year, you'll pay a pro-rata fee to bring you into line with the fixed year.
I have recently joined Icon, will I receive a membership card?
All of our membership cards are now digital. You can access your membership card on the 'My Account' area when you log in. Go to 'My Subscriptions' and click 'Download Certificate'.
Membership cards can be used to evidence your professional status to potential clients, employers, funders or elsewhere as required.  It can also be used to apply for a
CSCS card.
Can I upgrade my membership type part way through the year?
Yes!  To upgrade, just log in to the members portal of the Icon website and submit a
‘change membership’ request form
. You will then receive an email confirmation of your new membership category.
When are publications sent to members or uploaded online?
Iconnect
is published quarterly.
The Journal
of the Institute of Conservation
is published three times a year in February, June and October.
You can opt in and out of hard copies as required by logging into your online account, heading to 'my account', 'edit profile' and clicking on the 'contact preferences' tab.
How do I cancel my membership?
Please email the membership team at
[email protected]
notifying us of your reason for cancellation and we will ensure this is processed for you.
How do I renew my membership?
Please log in to the members portal and follow the renewal prompt within your
My Account
area:
If you are on a Student or concessionary membership you will be prompted to provide your evidence before you can complete your renewal.
Please email
[email protected]
if the above prompts do not appear on your account.
How do I renew at the concessionary rate?
If you have previously been approved for the concessionary rate, you will be prompted to renew on your profile within your ‘My Account’ area. Please upload your evidence document to the form and then follow the prompt to complete your payment .
All forms of evidence are verified by our system and membership team. You will be contacted if the document submitted for your proof of eligibility does not meet the requirements stipulated.
How do I change my membership type or renew at the concessionary rate rather than the standard rate?
Please login to the members portal and complete a
‘change membership’ request form
This form will be sent to the membership team to approve. You will receive an email once confirmed and ready for renewal at the new membership type.
What type of evidence can I submit to prove my eligibility for the concessionary rate?
Types of evidence may include:
HMRC self-assessment income calculation showing total income for the previous year
Proof of receipt of Jobseeker’s Allowance or Housing Benefit
Copy of employment contract signed within the last year Confirmation from your employer on business letterhead certifying your salary
P45 or P60
We are not able to accept any other forms of evidence. Please ensure you attach one of the above.
What type of evidence do you require for the Student membership?
Student members must provide a valid student card or letter of offer for their course or internship.
What type of evidence do you require for the Pathway membership?
Pathway members must provide a CV outlining at least 5 years practical experience in conversation or a copy of their formal qualification in conservation.
I have retired and no longer want to be Icon Accredited. What happens now?
Retired ACRs can change their membership to the Emeritus category. However, they will no longer be able to use the ACR post nominal or use the ACR logo. Their profile will also be removed from the Conservation Register.
For more information, please read the Emeritus framework
here
You can submit a request form to change your membership
here
(please ensure you are logged in to your membership account to access this link correctly). Once approved by the Membership Team, you will receive an email to complete your renewal.
If you’re still looking for the answer to your question, please get in touch with the membership team at
[email protected]
or phone 020 3142 6799
Members Portal
How do I login to the member’s portal?
In March 2021, we launched a completely new website and our security protocols have changed. All existing members must
set up a new password here
prior to their first-time login to our new website.
You will be asked to verify your email address and a verification code will be sent to your email. Please ensure you remain on the page while you locate the verification code email. It is not possible to omit this step of the process to verify your email address with the code.
It is important to ensure your email address is typed correctly with no spaces before/after.
Please complete the verification process before the code expires within 2hours.
I have requested a verification code but haven’t received anything. What do I do?
The code my end up in your junk/spam folder or you may have to release it from your spam quarantine/firewall system
It may take some time for your quarantine email to arrive. Please remain on the verification code page to input your code once received.
I’m an Icon member but can’t access my account. What’s going on?
Please ensure you are not proceeding directly to the login section without setting up your new password.
In March 2021, we launched a completely new website and our security protocols have changed. All existing members must
set up a new password here
prior to their first-time login to our new website.
Please include the email address associated with your membership record, as this will allow you to login to your member record.
Once you have logged in, you can update your email address if required.
I have forgotten the password to my account. How do I get a new one?
Please generate a new password via the
forgotten password link
How do I edit my details and contact preferences?
Please login to the members portal to access:
Edit Profile section
to update your contact details such as name, email address, postal address, organisation, etc
Contact Preferences section
to update the Groups and Networks you are subscribed to for Iconnect e-news and unsubscribe from paper mailings.
Reset Password section
to change your password
How do I access a digital version of Icon’s publications?
All back issues of
Iconnect
and
Icon News
can be found
here
All back issues of
Journal of the Institute of Conservation
can be found
here
Please ensure you are logged in correctly to your membership account before attempting to access them.
How do I access Icon Group and Network pages in the member-only areas?
Once logged in to the members portal, you can proceed to the Group page which will have an option to access the
‘Group members’ area’
or
‘Network members’ area’
I have renewed and need to download a receipt. Where can I do this?
Please login to the members portal and download your receipt from the
Order History tab
I’m having trouble downloading a receipt. What should I do?
Please attempt to use an alternative internet browser such as Google Chrome. Alternatively, you may need to check the ‘Downloads’ folder of your computer.
How do I set up a direct debit?
Please log in to the members portal and follow the prompt within your
‘My Account’
area to renew your membership. You will see an option to set up a direct debit mandate on the form.
How do I change my direct debit account details?
Please cancel your existing direct debit and you will then be prompted to renew within your
‘My Account’
area. The form will provide you with the option to pay by credit card or set up a new direct debit mandate.
How do I remove my direct debit?
Please email
[email protected]
and we will ensure this is cancelled. You will then be provided with a prompt on your account to renew by credit card or with new bank details.
I am on direct debit for my Student or concessionary membership, do I need to do anything at renewal time?
Yes. You must provide a proof of your continuing Student status for your Student membership, or of your continuing eligibility for a concessionary membership. Please upload a document confirming a total annual income of less than £20,000 for the previous year when prompted
within your Icon membership account
How do I download a receipt for my quarterly direct debit instalments?
Please login to the members portal and download your receipts from the
Order History tab
Receipts will only appear after each instalment has been processed after 1 April, 1 July, 1 October and 1 January.
If you’re still looking for the answer to your question, please get in touch with the membership team at
[email protected]
or phone
020 3142 6799
Events
How do I book onto an event?
Find the event you are interested in on our
events page
and follow the link to book.
Icon members will need to login to the members portal to access discounted tickets. Non-members will need to create a new account.
What is the event cancellation policy?
Attendance can be cancelled any time up to 1 working day before the event. Refunds will be made based on:
Cancelled 4 weeks or more before event – full refund
Cancelled less than 4 weeks before event – 50% refund
Cancelled less than 2 weeks before event – no refund
Attendees can transfer their booking to another person any time up to 1 working day before the event.
When a booking is transferred to another person who would normally pay more than the original attendee, then the balance will be payable at the time of arranging the transfer. Refunds will not be paid if the transfer is to a person who would normally pay less than the original attendee.
I am an Icon member and have created an account but can’t book an Icon member ticket to an Event?
Existing members must
set up a new password here
. Please ensure you are not creating a new account as this will not link to your membership record.
Once you have set up your login, you will be able to access discounted tickets to Icon events.
How do I access a Zoom event I have booked on?
All event bookings and links to join Zoom webinars/meetings can be found in the
‘My Events’ section of your account
I need a receipt for an event booking. Where can I get this?
Please login to the members portal and download your receipt from the
Order History tab
An event is appearing as fully booked. Can I join the waitlist?
We will open a waitlist as soon as possible. Please check back on the event page within 2 business days.
How do Icon Group/Network committee members publish an event on the Icon website?
If you are a Group or Network committee member, please see our resources available
here
Details on planning, publishing and advertising an Icon event can be found
here
If you’re still looking for the answer to your question, please get in touch with the Events team at
[email protected]
How do I advertise an external event which isn't run by Icon?
If you are looking to advertise an external event that is not run by Icon, please provide at least a month's notice prior to the event date.
Event details (title, event date, booking link, etc) can be emailed to
[email protected]
. We will have this uploaded to the Icon websites event calendar within 4-7 business days.
Will a recording of the Zoom event be available?
If the speaker has allowed for the event to be recorded, a recording will be available on our
YouTube channel
. Please ensure you are subscribed to receive updates on when it has been uploaded.
If you’re still looking for the answer to your question, please get in touch with the Events team at
[email protected]
or contact the event organiser directly.
Accreditation
What is Icon Accreditation?
Icon Accreditation is awarded by the Institute of Conservation and aligned to Icon's Professional Standards.
Becoming an Accredited Conservator-Restorer (ACR) demonstrates to clients, employers and peers that an individual has an in-depth knowledge of conservation, a high degree of competence, sound judgement and a deep understanding of the principles which underpin their practice, by showing that they are proficient across Icon’s professional standards in conservation.
For more information, please see our website
here
How do I become Icon Accredited?
You must be a
Pathway member
to apply for Icon Accreditation.
There is no set minimum or maximum time to be a Pathway member - it will depend on your individual circumstances - if you are a recent graduate, you will be able to benefit from the support to help you in your career development before you move on to working on your accreditation.
When applying for the Pathway membership, you must provide either a CV showing at least 5 years’ experience in practical conservation or alternatively a copy of your formal qualification in conservation.
For more information on the Pathway, please see our dedicated webpage
here
To join Icon, please
proceed to the Membership pages
and select the relevant category.
What are the application costs?
The Icon Accreditation Application fee is £950. This fee simply covers the cost of your assessment, i.e., bringing two assessors to your assessment location to undertake your assessment. Your accreditation fees must be paid when you submit your Accreditation Application Form.
To process your application fee, please
submit your payment here
When are the deadlines for applying for accreditation?
Details on the deadlines can be found on our website
here
and information on the assessment process
here
If you’re still looking for the answer to your question, please get in touch with the Professional Development team at
[email protected]
Conservation Register
What is the Conservation Register?
The Conservation Register is a public listing of all Icon Accredited members to verify their ACR status with Icon. ACRs have the option to enhance their basic listing by having an upgraded listing.
We have a quality guarantee as Icon’s accreditation process offers the most effective means of regulating the conservation profession. Accredited members are assessed and reviewed by a panel of their Accredited peers and are subject to regular Continuing Professional Development (CPD) reviews. More information can be found
here
What is an Upgraded Listing?
Upgraded Listings on the Conservation Register are expanded profiles which have full contact details, social media links, an ‘About Me’ section and project, training and work history. An example can be found
here
. They are designed to provide ACRs who wish to do so with the means to use the Conservation Register for more dynamic marketing purposes and to invite communication from members of the public.
Upgraded listings are searchable by name, company, object, material or specialism.
How do I set up an Upgraded Listing?
To request an upgraded listing, please submit the form
here
Where do I download a receipt for my Upgraded Listing?
Please login to the members portal and download your receipt from the
Order History tab
How do I remove an Upgraded Listing on the Conservation Register?
Please login to the members portal and complete a
‘change membership’ request
I need my membership and Upgraded Listing to be paid separately, how can I do this?
At this stage, we are only able to accept one form of payment for Icon Accredited memberships and upgraded listings on the Conservation Register.
I’m an Icon Accredited member but can’t see my basic listing on the Conservation Register. Why is this?
Basic listings can only be searched by name
(ensure you skip the postcode search pop-up).
Basic listings only show your full name and location to confirm your professional status as an Accredited conservator.
If you’re still looking for the answer to your question, please get in touch with the membership team at
[email protected]
or phone
020 3142 6799
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