Criminal Injuries Compensation Authority - GOV.UK Cookies on GOV.UK We use some essential cookies to make this website work. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services. You have accepted additional cookies. You can change your cookie settings at any time. You have rejected additional cookies. You can change your cookie settings at any time. View cookies Criminal Injuries Compensation Authority Criminal Injuries Compensation Authority Apply for compensation for a criminal injury Compensation if you're a victim of crime abroad Compensation for victims of terrorist attacks abroad Hardship fund: get financial support as a victim of crime Featured 7 May 2025 Guidance Applying to CICA - a step-by-step guide to the process The official guide on what to expect after submitting a claim to the Criminal Injuries Compensation Authority (CICA). 1 May 2025 Guidance Criminal injuries compensation: a guide A guide to applying for compensation under the Criminal Injuries Compensation Scheme. 10 June 2025 Manual Contact CICA How and when to contact the Criminal Injuries Compensation Authority 14 June 2024 Guidance Victims of Overseas Terrorism Compensation Scheme: a guide A guide to applying for compensation under the Victims of Overseas Terrorism Compensation Scheme. 16 December 2020 About our services About our services Customer Charter setting out the rights and responsibilities of anyone applying for criminal injuries compensation. 1 September 2025 Guidance Criminal Injuries Compensation Scheme - injury payments An accessible version of the tariff of injuries from the Criminal Injuries Compensation Scheme 2012. Latest from the Criminal Injuries Compensation Authority Statistics at CICA 6 March 2026 Statistics CICA scheme guidance 2 March 2026 Guidance Complaints procedure 12 January 2026 Complaints procedure See all latest documents Subscriptions Get emails What we do CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad. CICA is an executive agency, sponsored by the Ministry of Justice Read more about what we do The following links open in a new tab Follow on @CICAgov (opens in new tab) Documents Services Claim compensation if you were the victim of a violent crime Criminal injuries compensation tribunal See all services Guidance and regulation Criminal injuries compensation: a guide 1 May 2025 Guidance Criminal Injuries Compensation Scheme - injury payments 1 September 2025 Guidance See all guidance and regulation News and communications Compensation: Bondi Beach terror attack 15 December 2025 News story Huntingdon train attack 3 November 2025 News story See all news and communications Research and statistics Statistics at CICA 6 March 2026 Statistics See all research and statistics Policy papers and consultations The Hardship Fund 17 September 2025 Policy paper Criminal Injuries Compensation Scheme Review 2020 30 April 2025 Consultation outcome See all policy papers and consultations Transparency and freedom of information releases CICA Annual Report and Accounts 2024-25 17 July 2025 Corporate report CICA Annual Report and Accounts 2023-24 24 July 2024 Corporate report See all transparency and freedom of information releases Our management Lynne Henderson Chief Executive, CICA Contact CICA Criminal Injuries Compensation Authority 10 Clyde Place Buchanan Wharf Glasgow G5 8AQ United Kingdom Contact: Criminal Injuries Compensation Authority Phone: 0300 003 3601 Phone from outside the UK: +44 (0)203 684 2517 Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601 Opening times: 8.30am to 3pm Monday to Friday. Use the contact form at the link above if you need to update information for an ongoing claim. To send documents for an ongoing claim email info@cica.gov.uk For data security, we need the: * Applicant’s name * Applicant's date of birth * CICA reference number * Applicant's address and either the: * date of the incident; or * name of the applicant's GP surgery. We can only accept documents in these file formats: * PDF * .Doc * Docx * JPEG or JPG If you cannot send documents in the above file format(s) post them to the address above or by Document Exchange to DX: GW379 Glasgow. If you email us we will send an automated reply to acknowledge receipt. This is limited to one reply per day. We aim to act on emails within 10 working days. Due to the demand on our service we cannot reply to requests for updates. We will not always send an acknowledgement if you write to us or send us documents. We’ll contact you if we need your help to progress your claim or when we’ve made a decision. Our office is not open to the public. Complaints Customer Resolution Team 10 Clyde Place Buchanan Wharf Glasgow G5 8AQ United Kingdom Contact: Complaints Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint. Our complaints procedure explains what is considered grounds for submitting a formal complaint. Ministry of Justice press office Telephone (journalists only) 0203 334 3536 Reporting fraud CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on fraud@cica.gov.uk Your personal information Contact: Your personal information Use this link to request your personal data from the Criminal Injuries Compensation Authority. Our Privacy Notice explains how we treat your personal information. Make a Freedom of Information (FOI) request Read about the Freedom of Information (FOI) Act and how to make a request Check our previous releases to see if we’ve already answered your question. Make a new request by contacting us using the details below. Freedom of Information requests FOI enquries 10 Clyde Place Buchanan Wharf Glasgow G5 8AQ United Kingdom Email FOI@cica.gov.uk Corporate information Complaints procedure Statistics at CICA Jobs and contracts Jobs Find out about our commitment to publishing in Welsh . Our Personal information charter explains how we treat your personal information. Read our policy on Social media use . Find out About our services Is this page useful? Maybe Thank you for your feedback Help us improve GOV.UK To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab